RoadAmerica renewal, any feedback up north?

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Mar 8, 2014 | 08:12 PM

mastery

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From: Indiana

Road America renewal, any feedback up north?

Looks like I'm due to renew the Road America roadside assistance plan in the next month if I want to keep it active. I currently have the "Ultra" plan. I've had it for a couple of years, never had to use it. I have towing on my regular insurance, but it won't cover Canada or Alaska towing.

In June, I'm taking the UC to Canada and Alaska. I know towing is extremely expensive up there if needed, especially when hundreds of miles from the nearest HD dealer. Was curious if anybody who has Road America service has had to use it up north, and your experiences with it on whether your towing was actually covered or not.

Last edited by mastery; Mar 8, 2014 at 08:14 PM. Reason: title screwed up

Mar 15, 2014 | 04:16 PM

mastery

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From: Indiana

Still looking for feedback if anybody has any experience with this plan.

Mar 15, 2014 | 06:31 PM

glide2meetu

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From: Colorado Springs CO

So have you called them and asked them for advice? They may cover you temporarily while you are traveling up north for a fee.

Mar 15, 2014 | 07:16 PM

mastery

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From: Indiana

Quote:

Originally Posted by glide2meetu

So have you called them and asked them for advice? They may cover you temporarily while you are traveling up north for a fee.

They don't answer the email link on their site. Called their emergency number, and they said it was to report breakdowns only, and to email their customer support group with questions.

So, trying to find the answer here from somebody that may know.

Mar 15, 2014 | 08:10 PM

williamfrog

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From: Pittsburgh

Used it in Nova Scotia towed 100 mi to nearest Harley dealer no cost.

Mar 15, 2014 | 08:36 PM

glide2meetu

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From: Colorado Springs CO

Quote:

Originally Posted by mastery

They don't answer the email link on their site. Called their emergency number, and they said it was to report breakdowns only, and to email their customer support group with questions.

So, trying to find the answer here from somebody that may know.

Looks like they have a customer care number on the web site

http://www.road-america.com/contact-us/

Mar 16, 2014 | 01:00 AM

Bingee

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From: Ohio

Quote:

Originally Posted by glide2meetu

Looks like they have a customer care number on the web site

http://www.road-america.com/contact-us/

I called them on that "customer care" number last month. Got a recording saying all agents busy. It took 17 minutes for a live person to answer the phone. Is that customer care? I don't think so. Imagine, in an emergency waiting on some road side that long to ask for help. In my experienced opinion, Road-America does NOT care. But go ahead and call them. And get a few books to read while you wait for a live person to answer the phone.