fuelmoto
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Joined: Nov 2006
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From: SouthWest Washington
fuelmoto
bought a PC V from fuel moto, bike runs great . I email fuelmoto about some questions I had and can't get any responses, the hours I have been working lately makes it really hard to call them on phone. Anybody else had problems getting them to email you back?
Road Master
Joined: Dec 2008
Posts: 832
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From: Bagram, Afghanistan
It is best to call them as they are much like any of us at work. They are busy tuning and answering phones/questions all day. I e-mailed once and it took a couples days to get a reply, but that was in response to a question I had about pricing before I ordered my PCV. If you call you will get much faster service and answers to all of your questions.
Also if you post your questions on the forum, we may be able to help you and Jamie will most likely chime in when he sees the thread.
What's your question?
Also if you post your questions on the forum, we may be able to help you and Jamie will most likely chime in when he sees the thread.
What's your question?
Tourer
Joined: Jan 2006
Posts: 333
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From: Indianapolis
I emailed last weekend a couple of times and rec'd replies within a day or so. With riding season fast approaching I'd guess they are getting swamped right about now. I wouldn't give up on emailing them, but I would try to call if possible (3rd shifter here, know how it can be to "stay up" waiting on a business in a different time zone to open up).
Paul
Paul
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From: SouthWest Washington
Thanks for the responses. Well before I knew that all I had to do was plug in PC V to laptop and start the bike, it would automatically download the map the had been pre-programed by fuelmoto, I asked them for the map in an email, just to see the charts. Well they sent me a djm file and I couldn't open it with the PC V program, installed PC III program on computer and was able to read the map. From everything I read the PC V can't read djm files or use them. My question to fuelmoto was, is this correct and if, as I change things on my bike are they going to come as a djm file or a pcv file and will the PC V be able to read them?
Hello, we continually answer our emails thru out the day everyday (except weekends). If you have sent an email and have not got a reply within 24 hours it was likely filtered either incoming or outgoing. This can especially be a problem with web email such as AOL, Hotmail, Yahoo, etc... If you do not recieve a reply please resend your email or you can always contact us at 877-729-4754 and we would be more than happy to help out.
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Jamie Long / Fuel Moto USA
The USA's Leader V-Twin EFI & Performance www.fuelmotousa.com
Contact 920-423-3309
Email jamie@fuelmotousa.com
Jamie Long / Fuel Moto USA
The USA's Leader V-Twin EFI & Performance www.fuelmotousa.com
Contact 920-423-3309
Email jamie@fuelmotousa.com
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Thanks for the responses. Well before I knew that all I had to do was plug in PC V to laptop and start the bike, it would automatically download the map the had been pre-programed by fuelmoto, I asked them for the map in an email, just to see the charts. Well they sent me a djm file and I couldn't open it with the PC V program, installed PC III program on computer and was able to read the map. From everything I read the PC V can't read djm files or use them. My question to fuelmoto was, is this correct and if, as I change things on my bike are they going to come as a djm file or a pcv file and will the PC V be able to read them?
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Road Master
Joined: Sep 2007
Posts: 782
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From: Central Oregon
I guess I'll try to email again.
As listed on our website the best way to contact us is by phone at 877-729-4754 from 9:00-5:00 CST for immediate support, we have 6 phone lines and this will offer the best support. If you send an email and do not get an email response within 48 hours, please resend your email as it may have been filtered out or otherwise. We answer all emails, I have a Blackberry in my hand until 11:00 at night and I promise we are here to help.