WTF! 57 miles and it dies!
Road Warrior
Joined: May 2009
Posts: 1,493
Likes: 94
From: Belgium
Hi Wabbit
If I were you, I would contact HD directly, explain the situation and let the dealer know that you did so.
The story about the bike coming from the factory with not enough oil in the top end is BS.
http://www.harley-davidson.com/wcm/C...p?locale=en_US
To contact the Motor Company directly, please write:
Harley-Davidson Customer Care
3700 W. Juneau Avenue
Milwaukee, WI 53208
To speak with a Harley-Davidson customer care representative please call (414) 343-4056. Our normal hours of operation are Monday through Friday 8:00 a.m. - 6:00 p.m. Central Standard Time (CST).
Sorry, we're unable to receive e-mail at this time.
If I were you, I would contact HD directly, explain the situation and let the dealer know that you did so.
The story about the bike coming from the factory with not enough oil in the top end is BS.
http://www.harley-davidson.com/wcm/C...p?locale=en_US
To contact the Motor Company directly, please write:
Harley-Davidson Customer Care
3700 W. Juneau Avenue
Milwaukee, WI 53208
To speak with a Harley-Davidson customer care representative please call (414) 343-4056. Our normal hours of operation are Monday through Friday 8:00 a.m. - 6:00 p.m. Central Standard Time (CST).
Sorry, we're unable to receive e-mail at this time.
Ultimate HDF Member
Joined: Feb 2008
Posts: 5,615
Likes: 9
From: Escondido, CA
Wow. Must be a bad month for Fat Boy Lows. Second one with a new bad motor.
I'm still trying to get my head around his statement that it came with less oil in that section. He said it in post #41. What does that mean?
I'm still trying to get my head around his statement that it came with less oil in that section. He said it in post #41. What does that mean?
Tourer
Joined: Oct 2009
Posts: 325
Likes: 1
From: missouri
It means he's a paper pusher and full of CRAP.
Thread Starter
|
Tourer
Joined: Feb 2011
Posts: 410
Likes: 1
From: Portland, ME
Hey guys, thanks for all the information. I think you are right, I need to push for a new engine. I'm going to wait to hear what they have to say before I make any demands, but I like the idea of calling HD directly.
Supporter
Joined: Feb 2009
Posts: 1,685
Likes: 37
From: Hoboken, NJ
Any updates?
That shim's statement of there not being enough oil "in that area" is a HUGE red flag. What does that even mean? That is a purposefully vague statement meant to throw you off and obfuscate the truth. I would be VERY dubious at this point. Treat everything they say to you with a grain of salt the size of Nebraska.
Also, an offhand comment about hiring an attorney tends to grab attention VERY quickly. Might want to give that a shot should they continue to be shady.
That shim's statement of there not being enough oil "in that area" is a HUGE red flag. What does that even mean? That is a purposefully vague statement meant to throw you off and obfuscate the truth. I would be VERY dubious at this point. Treat everything they say to you with a grain of salt the size of Nebraska.
Also, an offhand comment about hiring an attorney tends to grab attention VERY quickly. Might want to give that a shot should they continue to be shady.
Tourer
Joined: May 2010
Posts: 295
Likes: 3
From: Powhatan, VA
Get your cellular service to print you a detailed call log as well, if you don't already get this in your billing. Write yourself a Memorandum For Record, while it's fresh in your mind. It's good to use as a reference.
Soldier hard.
Road Warrior
Joined: Sep 2010
Posts: 1,398
Likes: 1
From: Mississippi
This will be interesting. My money is that the dealership tries to BS their way to a rebuild fix saying you are "partly responsible" for the damage since you rode it with light on. I agree that you should settle for nothing less than a brand new motor.
Best of luck to you. I hope it works out with minimal headache for you.
Best of luck to you. I hope it works out with minimal headache for you.
Road Warrior
Joined: Jun 2010
Posts: 1,337
Likes: 4
From: Sunny South Florida
I would not wait to contact the MOCO. Let them know what is going on NOW. They will call the dealership and offer "assistance" if needed to get it right. They don't need bad press. If the dealer screwed up, the MOCO will still offer help. These days that can be the difference between done right and "good enough".
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
7 Times Harley-Davidson Chucked Tradition Out the Window
Verdad Gallardo
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Verdad Gallardo
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
Thread Starter
|
Tourer
Joined: Feb 2011
Posts: 410
Likes: 1
From: Portland, ME
New update:
I called HD customer service and she said that the tech at the dealership had just gotten off the phone with them.
I explained my concerns and desire for a new engine and she said that is not how the warranty program works. First they are going to try one thing, which is replacing the "support plate in the lifter". Anyone know what that is and what that means in the big picture?
She said that if that doesn't work, they would replace the engine. I was emphatic that I wanted a new engine, even though it would mean I'd be without the bike for a week and a half, but she says they are going to try the part first.
I'm waiting on the dealership to call me now.
I called HD customer service and she said that the tech at the dealership had just gotten off the phone with them.
I explained my concerns and desire for a new engine and she said that is not how the warranty program works. First they are going to try one thing, which is replacing the "support plate in the lifter". Anyone know what that is and what that means in the big picture?
She said that if that doesn't work, they would replace the engine. I was emphatic that I wanted a new engine, even though it would mean I'd be without the bike for a week and a half, but she says they are going to try the part first.
I'm waiting on the dealership to call me now.