New Rush 2 into 1 - WTF!!!!
Road Master
Joined: Jun 2010
Posts: 757
Likes: 4
Rush, V&H, Bassani, D&D or any other manufacturer can make a mistake. It doesn't mean the product is poor. Its a mistake but wouldn't have been such a big deal if it was just a normal weekend but you had a ride planned. Have a beer, relax and it will all be sorted out tomorrow.
Jaburg1, first let me apologize for the inconvenience we have caused you. Since you stated it is a dyna system I can only assume the product was mislabeled after packaging. Generally our returns should be handled with the point of purchase and that is one of the downsides of purchasing online. Since you stated you would like this resolved very quickly we would like to work directly with you to get this resolved. Please call our main office and request to speak with Bob in sales. I will give him a heads up about your situation and the extra cost of the express shipping. We pride ourselves on excellent customer service and we will do our best to make things right with you.
-Ryan
-Ryan
Road Captain
Joined: Sep 2009
Posts: 748
Likes: 0
From: Chesterfield, Va...from SC
Jaburg1, first let me apologize for the inconvenience we have caused you. Since you stated it is a dyna system I can only assume the product was mislabeled after packaging. Generally our returns should be handled with the point of purchase and that is one of the downsides of purchasing online. Since you stated you would like this resolved very quickly we would like to work directly with you to get this resolved. Please call our main office and request to speak with Bob in sales. I will give him a heads up about your situation and the extra cost of the express shipping. We pride ourselves on excellent customer service and we will do our best to make things right with you.
-Ryan
-Ryan
Thread Starter
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Road Master
Joined: Feb 2011
Posts: 784
Likes: 10
From: SE Pennsylvania
Update,
I just got off the phone with Bob, who is a Product Specialist in the Exhaust Division, and he is emailing a FedEx label to me so I can ship the exhaust back to Rush tonight. When I let them know it's in transit, they're going to overnight the correct product to me at their cost and throw in an xtra 2.5" baffle at no charge, as well. Yes, Rush is a top notch outfit as far as I'm concerned. I have two pairs of Rush Slip-Ons (now up for sale) and the quality is outstanding.
Here's what I warn against: I ordered the exhaust system from Powersport Superstore because they were one of the very few dealers who had this exhaust in stock. They are not a distributor for Rush and only sell online. They always tell the customer to go back to the manufacturer if there is an issue. That really sucks! I have yet to hear anything from Powersport Superstore regarding my complaint, whereas Rush contacted me first thing this morning. Bottom line, stay away from Powersport SS and make sure you only go through authorized dealers when ordering online.
Rush stepped in and covered for the poor service and worked directly with me, the consumer, to get this resolved. AAA+++ in my book.
Rush Racing Products, Bob, and Ryan.... THANK YOU!
I'll post pics when I have them installed. Hopefully my new Anvil Customs seat will arrive this week so I can photograph the completed project for you guys.
I just got off the phone with Bob, who is a Product Specialist in the Exhaust Division, and he is emailing a FedEx label to me so I can ship the exhaust back to Rush tonight. When I let them know it's in transit, they're going to overnight the correct product to me at their cost and throw in an xtra 2.5" baffle at no charge, as well. Yes, Rush is a top notch outfit as far as I'm concerned. I have two pairs of Rush Slip-Ons (now up for sale) and the quality is outstanding.
Here's what I warn against: I ordered the exhaust system from Powersport Superstore because they were one of the very few dealers who had this exhaust in stock. They are not a distributor for Rush and only sell online. They always tell the customer to go back to the manufacturer if there is an issue. That really sucks! I have yet to hear anything from Powersport Superstore regarding my complaint, whereas Rush contacted me first thing this morning. Bottom line, stay away from Powersport SS and make sure you only go through authorized dealers when ordering online.
Rush stepped in and covered for the poor service and worked directly with me, the consumer, to get this resolved. AAA+++ in my book.
Rush Racing Products, Bob, and Ryan.... THANK YOU!
I'll post pics when I have them installed. Hopefully my new Anvil Customs seat will arrive this week so I can photograph the completed project for you guys.
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Stellar HDF Member
Joined: Oct 2009
Posts: 2,054
Likes: 26
From: Florida
Jaburg1, first let me apologize for the inconvenience we have caused you. Since you stated it is a dyna system I can only assume the product was mislabeled after packaging. Generally our returns should be handled with the point of purchase and that is one of the downsides of purchasing online. Since you stated you would like this resolved very quickly we would like to work directly with you to get this resolved. Please call our main office and request to speak with Bob in sales. I will give him a heads up about your situation and the extra cost of the express shipping. We pride ourselves on excellent customer service and we will do our best to make things right with you.
-Ryan
-Ryan
Here's hoping that everything goes smoothly for Jaburg1 moving forward.