New Rush 2 into 1 - WTF!!!!
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Road Master
Joined: Feb 2011
Posts: 784
Likes: 10
From: SE Pennsylvania
New Rush 2 into 1 - WTF!!!!
Okay, need to rant a bit!
I ordered the new Rush black ceramic 2 into 1 full system pipes for my 2011 Crossbones. I wanted the pipes for a project this weekend and needed to get the work done today for a ride this afternoon. I paid a bunch of money to have them shipped 2nd day air from the dealer in Austin, Texas, so I could have them by end of day yesterday, and install them this morning. The box arrived right on time.......My wife is away for the weekend.....perfect!!!!! I noticed that the mounting bracket was different than what's pictured in the Rush instructions on their website. I was a little concerned, but thought web photos aren't always of the exact same model and sometimes photos aren't update for the latest year. I had to refer to the website for instructions because they weren't provided in the box!!! I take off my stock system and !#!$!%&%$#!!!!!!! SOB! The bracket I got in the box is for the Dyna, not the softail!!!! The box is clearly labeled "8120-225" for '11 Softail. So, now I have parts in the garage, no bike to ride, a new exhaust I can't install, and neither Rush nor the dealer are open on Saturday! Damn. I wrote a scathing letter to the distributor and to Rush asking for an overnight shipment of the correct bracket and for reimbursement of the cost for 2nd day air. Who knows where this'll end up, but I'm mad as Hell. Not sure if this is the fault of Rush, or of the distributor, or both......but I let them both know what I think.
I ordered the new Rush black ceramic 2 into 1 full system pipes for my 2011 Crossbones. I wanted the pipes for a project this weekend and needed to get the work done today for a ride this afternoon. I paid a bunch of money to have them shipped 2nd day air from the dealer in Austin, Texas, so I could have them by end of day yesterday, and install them this morning. The box arrived right on time.......My wife is away for the weekend.....perfect!!!!! I noticed that the mounting bracket was different than what's pictured in the Rush instructions on their website. I was a little concerned, but thought web photos aren't always of the exact same model and sometimes photos aren't update for the latest year. I had to refer to the website for instructions because they weren't provided in the box!!! I take off my stock system and !#!$!%&%$#!!!!!!! SOB! The bracket I got in the box is for the Dyna, not the softail!!!! The box is clearly labeled "8120-225" for '11 Softail. So, now I have parts in the garage, no bike to ride, a new exhaust I can't install, and neither Rush nor the dealer are open on Saturday! Damn. I wrote a scathing letter to the distributor and to Rush asking for an overnight shipment of the correct bracket and for reimbursement of the cost for 2nd day air. Who knows where this'll end up, but I'm mad as Hell. Not sure if this is the fault of Rush, or of the distributor, or both......but I let them both know what I think.
Last edited by Jaburg1; Oct 22, 2011 at 10:44 AM.
Tourer
Joined: Jun 2008
Posts: 493
Likes: 6
From: Colorado
Okay, need to rant a bit!
I ordered the new Rush black ceramic 2 into 1 full system pipes for my 2011 Crossbones. I wanted the pipes for a project this weekend and needed to get the work done today for a ride this afternoon. I paid a bunch of money to have them shipped 2nd day air from the dealer in Austin, Texas, so I could have them by end of day yesterday, and install them this morning. The box arrived right on time.......My wife is away for the weekend.....perfect!!!!! I noticed that the mounting bracket was different than what's pictured in the Rush instructions on their website. I was a little concerned, but thought web photos aren't always of the exact same model and sometimes photos aren't update for the latest year. I had to refer to the website for instructions because they weren't provided in the box!!! I take off my stock system and !#!$!%&%$#!!!!!!! SOB! The bracket I got in the box is for the Dyna, not the softail!!!! The box is clearly labeled "8120-225" for '11 Softail. So, now I have parts in the garage, no bike to ride, a new exhaust I can't install, and neither Rush nor the dealer are open on Saturday! Damn. I wrote a scathing letter to the distributor and to Rush asking for an overnight shipment of the correct bracket and for reimbursement of the cost for 2nd day air. Who knows where this'll end up, but I'm mad as Hell. Not sure if this is the fault of Rush, or of the distributor, or both......but I let them both know what I think.
I ordered the new Rush black ceramic 2 into 1 full system pipes for my 2011 Crossbones. I wanted the pipes for a project this weekend and needed to get the work done today for a ride this afternoon. I paid a bunch of money to have them shipped 2nd day air from the dealer in Austin, Texas, so I could have them by end of day yesterday, and install them this morning. The box arrived right on time.......My wife is away for the weekend.....perfect!!!!! I noticed that the mounting bracket was different than what's pictured in the Rush instructions on their website. I was a little concerned, but thought web photos aren't always of the exact same model and sometimes photos aren't update for the latest year. I had to refer to the website for instructions because they weren't provided in the box!!! I take off my stock system and !#!$!%&%$#!!!!!!! SOB! The bracket I got in the box is for the Dyna, not the softail!!!! The box is clearly labeled "8120-225" for '11 Softail. So, now I have parts in the garage, no bike to ride, a new exhaust I can't install, and neither Rush nor the dealer are open on Saturday! Damn. I wrote a scathing letter to the distributor and to Rush asking for an overnight shipment of the correct bracket and for reimbursement of the cost for 2nd day air. Who knows where this'll end up, but I'm mad as Hell. Not sure if this is the fault of Rush, or of the distributor, or both......but I let them both know what I think.
Road Warrior
Joined: Jul 2008
Posts: 1,277
Likes: 1
From: Haney, British Columbia
Man, you must be steamed. Hope you get it resolved, and compensated for the inconvenience.
I was thinking of ordering Rush, maybe not so much now.
This is one of the reasons, I'm reluctant to order on line. Never know what to expect.
I was thinking of ordering Rush, maybe not so much now.
This is one of the reasons, I'm reluctant to order on line. Never know what to expect.
Tourer
Joined: Aug 2011
Posts: 432
Likes: 2
From: la porte, texas
alot can be said for checking to make sure you have the right parts before you tear the bike down, and not planning a mod like that right before you are going riding. make the ride, then spend the evening the next week doing the mod. i would never tear into my bike the day of or the day before a ride, just incase. what would happen if you had the right set, but twisted off one of the mounting flange bolts, or stripped the spot the bracket attaches to? to much chance of not making the ride.
but thats just me
but thats just me
alot can be said for checking to make sure you have the right parts before you tear the bike down, and not planning a mod like that right before you are going riding. make the ride, then spend the evening the next week doing the mod. i would never tear into my bike the day of or the day before a ride, just incase. what would happen if you had the right set, but twisted off one of the mounting flange bolts, or stripped the spot the bracket attaches to? to much chance of not making the ride.
but thats just me
but thats just me
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Former Sponsor
Joined: Jan 2009
Posts: 19,364
Likes: 40
From: Los Angeles, CA
This happens more often than people realize. It must have been packaged on a Friday or by someone who was getting laid off.
Drew
Drew
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