Guess what HD told me?
Road Master
Joined: Jun 2014
Posts: 1,219
Likes: 63
From: westland Michigan
So OP your saying you got a basically 5 year old going on 6 year old bike and expect the manufacturer to replace parts on your bike??? LMFAO... thats funny right, there dont care what your riding....
Batman
Batman
Road Warrior
Joined: Oct 2008
Posts: 1,832
Likes: 37
From: Rockland County, NY
Ending a letter to customer service with a snarky remark like "I will strongly consider buying an Indian in the future" will not get you the response you are looking for. Of course, I understand what you were feeling when you wrote the letter.
Your problem occurred on a 6 year old motorcycle. You might have had a slim chance of getting some sympathy from HD if you mentioned all the things that you like about the bike and how fortunate you were to always be in relatively close proximity to one of their fine dealerships.
Customer service is an unavoidable bit of hell these days. We need to sometimes be creative in dealing with it and to be very clear about what we hope to get from them as a solution.
Your problem occurred on a 6 year old motorcycle. You might have had a slim chance of getting some sympathy from HD if you mentioned all the things that you like about the bike and how fortunate you were to always be in relatively close proximity to one of their fine dealerships.
Customer service is an unavoidable bit of hell these days. We need to sometimes be creative in dealing with it and to be very clear about what we hope to get from them as a solution.
Seasoned HDF Member
Joined: Apr 2015
Posts: 7,709
Likes: 7,850
From: New York
Ending a letter to customer service with a snarky remark like "I will strongly consider buying an Indian in the future" will not get you the response you are looking for. Of course, I understand what you were feeling when you wrote the letter.
Your problem occurred on a 6 year old motorcycle. You might have had a slim chance of getting some sympathy from HD if you mentioned all the things that you like about the bike and how fortunate you were to always be in relatively close proximity to one of their fine dealerships.
Customer service is an unavoidable bit of hell these days. We need to sometimes be creative in dealing with it and to be very clear about what we hope to get from them as a solution.
Your problem occurred on a 6 year old motorcycle. You might have had a slim chance of getting some sympathy from HD if you mentioned all the things that you like about the bike and how fortunate you were to always be in relatively close proximity to one of their fine dealerships.
Customer service is an unavoidable bit of hell these days. We need to sometimes be creative in dealing with it and to be very clear about what we hope to get from them as a solution.
Seasoned HDF Member
Joined: Jan 2011
Posts: 157,518
Likes: 57,069
From: Michigan 15 Minutes East Of Hell
The customer is always right ??? That ( partially ) is what has led to the disparity between the consumer and retailer. Some one has to pay for all the customer always being right expenses. When does the customer take responsibility for their actions. Isn't it incumbent on the customer to expect to pay their fair share? The scooter is almost 6 years old!
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Seasoned HDF Member
Joined: Jan 2006
Posts: 11,475
Likes: 3,001
From: Charleston, SC
That is hardly what happened here. The OP had to pay for a repair. Not earth shattering news. It happens.
I'm still looking for all these "well documented induction module failures"... wiring harness issues sure, but the actual induction module? Not many that I can see.
I'm still looking for all these "well documented induction module failures"... wiring harness issues sure, but the actual induction module? Not many that I can see.
Club Member
Joined: Jun 2013
Posts: 6,386
Likes: 900
From: Columbus, Ohio
Have you replaced any tires or batteries? You should demand a refund for those, too, while you're at it!