Help! No Fuel
Elite HDF Member
Joined: Nov 2013
Posts: 4,377
Likes: 646
From: Santa Clarita
Some jobs you just gotta say no to. However, I explain it better than the shop did with you!
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Stellar HDF Member
Joined: Sep 2015
Posts: 2,008
Likes: 259
From: Seattle
I suppose it all depends on the situation and how many guys are standing around. Mainly I just want it tested so I can eliminate those parts if the bike doesn't fire when I put the tank back on. I think I will swing in there tomorrow and talk with the service manager just to see if everything is cool.
Elite HDF Member
Joined: Nov 2013
Posts: 4,377
Likes: 646
From: Santa Clarita
I suppose it all depends on the situation and how many guys are standing around. Mainly I just want it tested so I can eliminate those parts if the bike doesn't fire when I put the tank back on. I think I will swing in there tomorrow and talk with the service manager just to see if everything is cool.
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Stellar HDF Member
Joined: Sep 2015
Posts: 2,008
Likes: 259
From: Seattle
I gave the service foreman a call and was able to communicate the process that led me to the unorthodox service request. The real reason to drop it off was for the pressure test, I initially went to the dealer just to get the parts but thought might as well see if they can stuff it back in and test it...He was cool with it and said they can doctor it up and pressure test it. I think they guys I talked to yesterday were probably a bit unhappy about being there on Labor Day and it looked like they had a lot of work to do with a skeleton crew. So seeing me show up with a box of parts....I did talk on he phone with one of the guys I spoke to yesterday and he was very friendly.
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Stellar HDF Member
Joined: Sep 2015
Posts: 2,008
Likes: 259
From: Seattle
I just thought of something though....I started hearing the strange noises in the tank after I had tried to start it a million times. Meaning I had primed the pump a million times. Now I am wondering if the new noises I was hearing was some sort of overflow, maybe I had never heard the noises before because I had never primed the pump over and over and over....
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Stellar HDF Member
Joined: Sep 2015
Posts: 2,008
Likes: 259
From: Seattle
Got a call from the service department today and they said the fuel pump was toast. I was like...huh...just had it working before I brought it in. Said they tested it and nothing happened. They said they could order a new one for 165 but it would be 7 to 10 days. That was unexpected. I was in the car to go down there before we got off the phone. Pick up my parts at $115 for parts and labor. They changed the O ring at the quick disconnect, the O ring at the top plate, the O ring at the fuel filter canister and put a new filter in it. Remember the entire unit was removed from the tank, still together as a unit but in a cardboard box.
I brought it home and set it up like I had done prior and guess what it ran. Reinstalled it in the tank, mounted it, and she fired up! So I don't know that I will be going back for service in the future but I am just happy life can move on.
I brought it home and set it up like I had done prior and guess what it ran. Reinstalled it in the tank, mounted it, and she fired up! So I don't know that I will be going back for service in the future but I am just happy life can move on.
Last edited by SnoRider; Sep 5, 2017 at 10:19 PM.
Outstanding HDF Member
Joined: Jul 2014
Posts: 3,133
Likes: 504
From: Lake County, IL
Thanks for all the shouts out and encouragement. I ended up bringing the whole kit and caboodle to the dealer (tank and pump). The way I see it I could have replaced the O ring and reassembled it but there would be uncertainty if the initial problem still exists (hose, regulator, etc). Having the dealer do it I can then rule out anything in the tank if he problem remains.
Yeah I am 75% certain that is the issue. That canister. I didn't have a very good feeling when I went to the dealership on the service they could provide. When I brought the parts I got the feeling that I threw them off their game. During our conversation the guy mentioned that it's a lot easier to work on bikes when someone brings the whole bike in. He said that about four times. It's like they have a set of procedures that they follow in the book and that's it. So me bringing parts and them having to be creative and diagnose and work on something, test stuff a little out of sequence or out of procedure.... just got the feeling that those guys are technicians following the book not mechanics. All they have to do is put the fuel pump together with the new O ring, replace the pressure regulator, inspect the unit, and put it back in the tank. Then get creative and find a way to pressure test it. Should take a mechanic about 20 minutes or less.
there were three guys at the service desk none of them wanted to help me they were all frustrated and they seemed baffled. I asked the one guy question and he passed it onto one of the other guys sitting there and that guy would say oh I don't know and pass it onto the third guy. The middle guy said " I don't even know if we can bench test this". "You would have to ask him". Third guy says " probably but I definitely don't recommend it". So I asked why and he says "because if you mix the wires up you might fry the unit."
I tested it outside the tank tank at home. I would hope a full-on shop dedicated to fixin motorcycles would be capable.
there were three guys at the service desk none of them wanted to help me they were all frustrated and they seemed baffled. I asked the one guy question and he passed it onto one of the other guys sitting there and that guy would say oh I don't know and pass it onto the third guy. The middle guy said " I don't even know if we can bench test this". "You would have to ask him". Third guy says " probably but I definitely don't recommend it". So I asked why and he says "because if you mix the wires up you might fry the unit."
I tested it outside the tank tank at home. I would hope a full-on shop dedicated to fixin motorcycles would be capable.
But you didn't know that until you gave the dealer a shot at it, and they're supposed to know their business.
Fortunately, your lesson regarding your dealer's ability wasn't one of the expensive ones.
Outstanding HDF Member
Joined: May 2015
Posts: 2,172
Likes: 377
From: Georgia
Got a call from the service department today and they said the fuel pump was toast. I was like...huh...just had it working before I brought it in. Said they tested it and nothing happened. They said they could order a new one for 165 but it would be 7 to 10 days. That was unexpected. I was in the car to go down there before we got off the phone. Pick up my parts at $115 for parts and labor. They changed the O ring at the quick disconnect, the O ring at the top plate, the O ring at the fuel filter canister and put a new filter in it. Remember the entire unit was removed from the tank, still together as a unit but in a cardboard box.
I brought it home and set it up like I had done prior and guess what it ran. Reinstalled it in the tank, mounted it, and she fired up! So I don't know that I will be going back for service in the future but I am just happy life can move on.
I brought it home and set it up like I had done prior and guess what it ran. Reinstalled it in the tank, mounted it, and she fired up! So I don't know that I will be going back for service in the future but I am just happy life can move on.
And that right there is why shops don't want to work on a box of parts a customer drops off. I'm truly surprised they agreed to try it.
Before you were mildly perturbed with them but probably would have shopped there. Now youre full on disgusted and distrustful of them and not only won't shop from or use their services you'll probably tell everyone about the crappy experience.
There's a reason you see so many shops with signs behind the counter that say;
Labor Rates
xx dollars / hour
xx dollars times 2 / hour if you watch
xx dollars times 3 / hour if you help
xx dollars times 10 / hour if you worked on it first.
Seldom does anyone come away happy.
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Elite HDF Member
Joined: Nov 2013
Posts: 4,377
Likes: 646
From: Santa Clarita
And that right there is why shops don't want to work on a box of parts a customer drops off. I'm truly surprised they agreed to try it.
Before you were mildly perturbed with them but probably would have shopped there. Now youre full on disgusted and distrustful of them and not only won't shop from or use their services you'll probably tell everyone about the crappy experience.
There's a reason you see so many shops with signs behind the counter that say;
Labor Rates
xx dollars / hour
xx dollars times 2 / hour if you watch
xx dollars times 3 / hour if you help
xx dollars times 10 / hour if you worked on it first.
Seldom does anyone come away happy.
Before you were mildly perturbed with them but probably would have shopped there. Now youre full on disgusted and distrustful of them and not only won't shop from or use their services you'll probably tell everyone about the crappy experience.
There's a reason you see so many shops with signs behind the counter that say;
Labor Rates
xx dollars / hour
xx dollars times 2 / hour if you watch
xx dollars times 3 / hour if you help
xx dollars times 10 / hour if you worked on it first.
Seldom does anyone come away happy.