Have you bought a new HD lately ? If not, there seems to be some incentives for providing the MOCO with "10's" regarding your HD buying experience. I am on my second new HD in two years and I was suprised that the latest dealer I bought the new HD from did not provide the same promise as the first dealer did. The first dealer would give you a $50 Gift Certificate if you gave them all 10's on the MOCO survey. A bit biased or what? By the way, of course I gave them 10's, if the experience was that bad, I would have left without buying. Anyone else notice this or any other incentives?
b

 

Nope, nothing here at Thunderbird in Alb, NM.

 

Nothing like that here in PA. I did nt give all 10's as my bike was delivered with less than 1/4 tank of gas, and the first time I removed the seat I found some big, ugly scratches on the top of the rear fender.

 

Sun HD in Colorado, treated me good during the sale.

I think where the dealer falls down is after the sale when it comes to service.
Especially for those items that aren't apparent to the naked eye, such as intermittent
electrical problems, then it becomes "that's normal" or "didn't do it for us" etc.
Because that type of repair isn't a money maker, a quick easy in and out.

I went to Greeley HD for service a couple weeks ago (some warranty some I paid), even though
I was a few minutes late on a Saturday morning, they still got me right in and spent three hours on it straight through and I was able to watch the whole process.

 

DOes Harley do anything to correct the situation if you do complain?

When I picked up my 07 RKC I noticed a few days later that the dealer had put a fairly good sized nick in the inside top leather ledge of my saddlebag when installing the locking mount for the sissy bar.

I never contacted them becuase by the time I noticed I had already put 200+ miles on the bike.

 

i don't think MOCO or the dealers give a rats *** what you think after the sale. they basically can sell all the bikes they get and push hard at the time of sale to get you to buy all the "extras". that is where the big $ is. I haven't found one yet who really tried to build customer loyalty. Mine proudly "sponsors" the local HOG group, which requires me to pay and join both the national and local HOG groups. The dealers ain'e hurting and HD clearly has found the way to market their products. in their defense, being in business is about making $, and they learned the secret after bringing the company back to profitability after it's near collapse a few years ago.

 

Back in 1993 I purchased a new FLHTP EVO from, Space Coast Harley-Davidson, in Brevard County, FLA. While cleaning it one day, I happened to notice a rust bubble approximately 2-inches above the swing-arm pivot point. I got pretty concerned and pealed the bubble off the frame and to my horror, there was hole big enough to put my thumb into. This was a brand new bike, 4-mile on the odometer when I picked it up. I went down to the stealership and showed them the hole in the frame. Obviously riding it in that condition with a 1-inch diameter hole so close to the pivot point was asking for trouble. Anyway, the bike was still under warranty and the stealership ordered a new frame. Lo and behold, Mother Harley sent a new frame with my original VIN in about 3-weeks- I thought it was pretty good turn-around time. This is where the story takes a decided turn to the south. From the day the stealership received the new frame it took me almost 4-months to get my ride back! I wrote letters to Mother Harley to complain about how long it was taking the Stealership to fix my bike and the answer I got back was, once we (MOCO) sell the bike to the stealership, our responsibility ends. I tried to explain to them that as a consumer, I don't see it that way. Harley-Davidson is the name on the bike and the MOCO is responsible to me the customer. Well...I'd might as well have been talking to a wall. The bottom line was the Stealership only got 1/3 of the hours for warranty work and my bike kept getting pushed to the back for new chrome installation, maintenance intervals, tune-ups, and anything else they got paid the full book on. Needless to say this experience along with several other issues I had with this Stealership and it's owner, Dick Okatela (appropriately named),forced me to look elsewhere for warranty work. To this day, I'll drive 50-miles out of my way not to give any business to Pineda Harley-Davidson. Side note, Dick Okatela's son now runs the business, and in fairness to him I understand things have gotten better, but the old man is still part owner.

Needless to say I've got some issues with Stealerships.

ScooterJammer

 

No issues with the delivery process at my dealer. It did seem to be taking longer than I expected to get the bike ready while I was signing the papers. They finally told me they scratched the tank putting the new seat on and that it was taking a few minutes to take the take off another bike to replace mine. Nothing hidden, nothing underhanded. And I walked out with two "I got mine at..." t-shirts - oh and a new bike.

 

Brandon Harley treats you real good. I bought mine on a bike night. I got $500.00 in chrome, and 500 Harley Point on my HOG card. Also they will send an etched plack with the picture of the bike, serial # and your name. Its real nice to have. this is my 3rd bike I bought from them.

 

Hell, anyone can sell new Harleys and make people happy. Most guys would take a kick to the nuts and not even notice because of the 'glow' and excitment of getting a new bike.

its the "keeping them happy" part thatis thetrick.

Tim