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Audio cut out

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Old Jun 19, 2018 | 08:17 AM
  #1  
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Default Audio cut out

2012 Ultra Limited, HK system, audio cuts out periodically. only way to get it back is to cycle power to unit. All features. modes and switches work fine. Only thing changed on the bike previous to this problem staring is that I changed the front batwing speakers to HOGTUNES direct replacements.
 
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Old Jun 19, 2018 | 08:36 AM
  #2  
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I had the same issue, it got worse with time till the radio stopped sending any audio to the speakers (Hogtunes speakers and AMP). Well known issue with HK units. I got it fixed by Iron Cross Audio http://www.ironcrossaudio.com/ They have eBay offers too so check them out

You can run the diagnostics on the radio
  • Remove any CD that's inside the system.
  • Press and hold any two soft keys from 1-6.
  • Turn the ignition switch to "on."
  • Wait for the radio to complete the scan for itself, then let go of the two soft keys.
  • If there are any malfunctioning switches or components, the radio will display a trouble code.
I got B2017 error code
 
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Old Jun 19, 2018 | 08:36 AM
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Very common for the HK head unit to fail. You can pull it out and sent it to Iron Cross and have them repair it or go with aftermarket HU.
 
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Old Jun 19, 2018 | 09:26 AM
  #4  
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Originally Posted by GhostRiderFLHTC
I had the same issue, it got worse with time till the radio stopped sending any audio to the speakers (Hogtunes speakers and AMP). Well known issue with HK units. I got it fixed by Iron Cross Audio http://www.ironcrossaudio.com/ They have eBay offers too so check them out

You can run the diagnostics on the radio
  • Remove any CD that's inside the system.
  • Press and hold any two soft keys from 1-6.
  • Turn the ignition switch to "on."
  • Wait for the radio to complete the scan for itself, then let go of the two soft keys.
  • If there are any malfunctioning switches or components, the radio will display a trouble code.
I got B2017 error code
thanks, I'll check for codes......I did not put in the HOG tunes AMP, only the speakers.
 
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Old Jun 19, 2018 | 09:29 AM
  #5  
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My '08 lost sound also. Replaced with a Sony. Didn't use cb or intercom anyway
 
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Old Jun 19, 2018 | 09:53 AM
  #6  
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Had an issue with mine. Would work fine, then all of a sudden would get static and buzz. Turned off and on and was fine. Diagnostics were fine, no issues noted. Was getting ready to make decision to replace or send to ironcross. Well, I found that I must have moved the toggle switch for it to play through headset when cleaning or something. Switched it off of that and it has worked fine for the last year. Strange that it would play through speakers when set to headset.
 
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Old Jun 20, 2018 | 01:58 PM
  #7  
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change two - did find that by changing the speaker selection on the console the sound would come back
 
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Old Jul 25, 2018 | 09:04 PM
  #8  
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What does the error code B2017 mean? Had the same code show up.

Thx
 
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Old Jul 26, 2018 | 07:52 AM
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I had the same issue (code B2017) with the head unit on an Ultra I used to own. I got lucky and found a used head unit on Craigslist for only $250.

Next time you remove the outer fairing, make sure the speaker wires are clean and tight. Also, disconnect the wiring connectors on the head unit and spray with electrical contact cleaner (sold at home centers and auto parts stores). Spray the antenna input, too.

Search 'code B2017' on the forum. There are several threads on the topic. Most folks repair the head unit or replace it. Post #9 from Iron Cross in this thread is very telling: https://www.hdforums.com/forum/touri...aker-open.html
 

Last edited by Geoff; Jul 26, 2018 at 08:10 AM.
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