Saddlebag fell off
Cruiser
Joined: Jun 2006
Posts: 126
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RE: Saddlebag fell off
The dealer will probably argue that the item is removable and you are responsible to make sure it's secure. I have noticed the fasteners can be difficult at timesto re-install. Good luck
Cruiser
Joined: Aug 2006
Posts: 189
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From: Slidell, LA
RE: Saddlebag fell off
As much as I hate to say it, the responsibility for making sure the bags are secure and making sure the fasteners arein good shapeis yours. What I would fault HD on, and it's not the design (I mean after all, we are all buying "air cooled engines" and you can't get much more antiquated than that), it's the sales rep not explaining that the fasteners, although easy to use, are easy to wear out if you're not making sure that they are engaging properly when reinstalled. The fasteners work fine but you have to understand the importance of making sure the pin is fully engaged to the point that when you turn it, it is not binding against the other part of the connector.
Considering the fact that they (the dealer) are not going to replace or repair the bag, I guess it's a good thing you didn't lose the bag on the interstate where the thing could have been totally destroyed.
What I would do is contact HD customer service and explain that the service tech basically admitted that the pins failedand that was the cause for the bag to fall off. If you can get 'em to fall for it, more power to ya. But either way, from now on, make damn sure the pins are in good shape and fully engaged before going on any trips.
Considering the fact that they (the dealer) are not going to replace or repair the bag, I guess it's a good thing you didn't lose the bag on the interstate where the thing could have been totally destroyed.
What I would do is contact HD customer service and explain that the service tech basically admitted that the pins failedand that was the cause for the bag to fall off. If you can get 'em to fall for it, more power to ya. But either way, from now on, make damn sure the pins are in good shape and fully engaged before going on any trips.
Road Captain
Joined: Dec 2005
Posts: 705
Likes: 3
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RE: Saddlebag fell off
Boy that really sucks Artie! And what a joke they are just replacing the pinsand readjusting the brackets! I just started noticing my covers coming loose after a good ride. I have started to lock the covers all the time now and with hearing about what happened to you I will replace the pins also. Sorry to hear it happened but it is a warning for the rest of us. Thanks.
Thread Starter
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Intermediate
Joined: Jul 2007
Posts: 29
Likes: 1
From: New York
RE: Saddlebag fell off
Well this is my third Harley with bags and the same pins. I never had any issues before.You guys are right about checking the pins. I'm going to call Harley Davidson about replacing the damaged bag.
Thanks for the advice.
Artie
Thanks for the advice.
Artie
Cruiser
Joined: Jan 2007
Posts: 217
Likes: 1
RE: Saddlebag fell off
he did not say he didn't make sure the bags were securely he said the service tecg told him the reason the bag fell off is because the pins had spread. 2007 model with 300 miles makes it the MOCO's fault & should be completely replaced with no cost to this owner.
Extreme HDF Member
Joined: Sep 2005
Posts: 11,615
Likes: 50
From: Baton Rouge, LA
RE: Saddlebag fell off
ORIGINAL: Retired_Ted
Another example of HD using an antiquated system - securing those saddle bags. Those pins do wear out since most will remove the bags when they wash the bike. Very poor, HD, very poor. How can they use a cable-less throttle control and not figure out a better way to attach the bags - hmmmm.
Another example of HD using an antiquated system - securing those saddle bags. Those pins do wear out since most will remove the bags when they wash the bike. Very poor, HD, very poor. How can they use a cable-less throttle control and not figure out a better way to attach the bags - hmmmm.
Extreme HDF Member
Joined: Sep 2005
Posts: 11,615
Likes: 50
From: Baton Rouge, LA
RE: Saddlebag fell off
ORIGINAL: StrGlide
You are responsible for making sure the Dzus fasteners are secure. And yes the pinscan spread if you're not careful. I suggest keeping a spre pair in the saddlebag just in case.
You are responsible for making sure the Dzus fasteners are secure. And yes the pinscan spread if you're not careful. I suggest keeping a spre pair in the saddlebag just in case.
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Cruiser
Joined: Jul 2007
Posts: 236
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RE: Saddlebag fell off
making a comment on the bags....anything is worth a shot, so asking a question to the MoCo is free, just a little quality time you will have with the earpiece of the phone....One thing all baggers should be aware of..always- ALWAYS lock your side saddle bags!! A rumor that "the bad guys" walk around biker events and pull on the latch to see if they are unlocked, if they are, two quick twist of those fancy locking pins and off they go with your bags...you might find them on Ebay real cheap too...just beware!!
Cruiser
Joined: Aug 2006
Posts: 189
Likes: 0
From: Slidell, LA
RE: Saddlebag fell off
ORIGINAL: iclick
I can't quite envision a Dzus pin that has "spread." Could you or someone else explain this to me? It seems to me they are either fastened or not fastened, on or off, and there isn't any middle ground.
I can't quite envision a Dzus pin that has "spread." Could you or someone else explain this to me? It seems to me they are either fastened or not fastened, on or off, and there isn't any middle ground.