Saddlebag fell off
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Intermediate
Joined: Jul 2007
Posts: 29
Likes: 1
From: New York
Saddlebag fell off
Saddlebag fell off my '07streetglide one block fromthe house after a 150 mile ride. The bag was scraped up along the bottom and top edges. Lucky I was going slow. The bag had raingear and not much else in it. I went to the dealer to see what could be done about it. The service manager told methe pins that hold the bags onto the spring wire had spread, which why the bag vibrated off. He than told me that since it's 9 months old with 3000 miles Harley would not warranty the repair. If it happened out the door in the begining no problem. He did replace the pins and readjust the brackets no charge. I was wondering if anybody else has had this problem?
Road Warrior
Joined: Feb 2005
Posts: 1,296
Likes: 1
From:
RE: Saddlebag fell off
Another example of HD using an antiquated system - securing those saddle bags. Those pins do wear out since most will remove the bags when they wash the bike. Very poor, HD, very poor. How can they use a cable-less throttle control and not figure out a better way to attach the bags - hmmmm.
Advanced
Joined: Feb 2006
Posts: 58
Likes: 0
From: Florida-hence the name FLAHERITAGE
RE: Saddlebag fell off
I thought the warranty on new bikes was 2 years, unlimited mileage? I would be talking to the owner, then the MoCo if he didn't give me satisfaction. The warranty covers the entire bike......[:@]
Advanced
Joined: Jun 2006
Posts: 82
Likes: 0
From:
RE: Saddlebag fell off
That is why I would rush out and buy an 08. ( right !!! ) Where do they get 18th century technology and customers with cash in hand waiting in line ? Must be the fine print in the 1 year warranty.
Stellar HDF Member
Joined: Jun 2007
Posts: 2,928
Likes: 117
From: Ashby, Ma
RE: Saddlebag fell off
Man... that's a bummer.
I suppose they could argue you didn't have it secured properly, but still, I'm thinking they would want to get you a new bag (or at least repair this one) just for customer relations sake.
Otherwise, you got guys like me asking "what dealer is this?"
Talking to the owner, calmly and politely, might be something to do. At least give him the opportunity to over-rule his service manager (in a nice way) and "do you a favor" and get it covered. You paid $20K for that bike, not to mention the parts and chrome and T-shirts and everything else you have, will or might buy there, I'd want to have you telling positive stories.
Doesn't seem like a good business decision to me, if I were the owner I'd make damn sure that I tried to cover you 100% and if that wasn't possible, I'd bend over backwards to get you covered even if it meant coming out of my pocket.
...course.. that's just me and maybe thats why I ain't rich.
I suppose they could argue you didn't have it secured properly, but still, I'm thinking they would want to get you a new bag (or at least repair this one) just for customer relations sake.
Otherwise, you got guys like me asking "what dealer is this?"
Talking to the owner, calmly and politely, might be something to do. At least give him the opportunity to over-rule his service manager (in a nice way) and "do you a favor" and get it covered. You paid $20K for that bike, not to mention the parts and chrome and T-shirts and everything else you have, will or might buy there, I'd want to have you telling positive stories.
Doesn't seem like a good business decision to me, if I were the owner I'd make damn sure that I tried to cover you 100% and if that wasn't possible, I'd bend over backwards to get you covered even if it meant coming out of my pocket.
...course.. that's just me and maybe thats why I ain't rich.
Tourer
Joined: May 2007
Posts: 302
Likes: 0
From:
RE: Saddlebag fell off
I know you didn't get your bag fixed, but at least you did get something from the dealer. I would try to find out from the big boss if it should be covered before you pay to have it fixed yourself.
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Road Master
Joined: Mar 2006
Posts: 1,037
Likes: 2
From: Winslow, Arizona
RE: Saddlebag fell off
ORIGINAL: oldhippie
...course.. that's just me and maybe thats why I ain't rich.
...course.. that's just me and maybe thats why I ain't rich.
Seems to me, if a part fails after only 3000 miles and causes expensive damage, it should be a warranty issue.
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Road Captain
Joined: Apr 2007
Posts: 600
Likes: 16
From: Arizona
RE: Saddlebag fell off
ORIGINAL: Retired_Ted
Another example of HD using an antiquated system - securing those saddle bags. Those pins do wear out since most will remove the bags when they wash the bike. Very poor, HD, very poor. How can they use a cable-less throttle control and not figure out a better way to attach the bags - hmmmm.
Another example of HD using an antiquated system - securing those saddle bags. Those pins do wear out since most will remove the bags when they wash the bike. Very poor, HD, very poor. How can they use a cable-less throttle control and not figure out a better way to attach the bags - hmmmm.
Road Warrior
Joined: Feb 2005
Posts: 1,296
Likes: 1
From:
RE: Saddlebag fell off
That's a good question - thank goodness, I don't have to make the call. If I were you, I'd give HD customer service a telephone call - let them know you weren't aware that those blasted pins could get bent and wear out. They might spring for a paint job - worth a try!!