An open letter to Corbin....
Elite HDF Member
Joined: May 2006
Posts: 4,391
Likes: 10
From:
RE: An open letter to Corbin....
ORIGINAL: TexasRedneck
Sergio, you recently asked me to give Corbin another chance to show me the changes ya'll have made. I decided to do just that this afternoon, calling and talking to a Sales Person about a saddle for our '07 FLHTCU. It was as if no one was interested in LISTENING to me. After telling the young lady that I was looking for a saddle for my bike and couldn't locate it on the website, she firmly told me "Yes, it's there!". Okay....let the stupid customer look about a bit more....oh, okay - THERE it is...yes ma'm you're right - your stupid customer should read all the fine print rather than look for something that resembles what he's looking for. Stitch pattern options? "Oh - just wander around the site and see if you see something you like." Thanks - I have LOTS of time to look at every one of your saddle models to look for a stitch pattern I want.
When I call a company, it's because I'm trying to make a final selection and BUY a product - not be sent off on yet another search. Why not "Sir, I'm sorry - tell me again the type of bike you have, and let me help you find the proper area - it CAN be rather confusing!" Or "Do you have any idea as to a particular style or pattern so I might be able to guide you to the area that best matches what you're searching for?"
So, Sergio....tell me again why I should give Corbin another shot, please. And yes - after I hung up from the "Sales"(if she worked for ME, she wouldn't for long) rep, I called back for you, but you weren't there - but that's okay, because at that point it was more to tell you my opinion about the folks you have on your front line.
Signed,
Fed Up
Sergio, you recently asked me to give Corbin another chance to show me the changes ya'll have made. I decided to do just that this afternoon, calling and talking to a Sales Person about a saddle for our '07 FLHTCU. It was as if no one was interested in LISTENING to me. After telling the young lady that I was looking for a saddle for my bike and couldn't locate it on the website, she firmly told me "Yes, it's there!". Okay....let the stupid customer look about a bit more....oh, okay - THERE it is...yes ma'm you're right - your stupid customer should read all the fine print rather than look for something that resembles what he's looking for. Stitch pattern options? "Oh - just wander around the site and see if you see something you like." Thanks - I have LOTS of time to look at every one of your saddle models to look for a stitch pattern I want.
When I call a company, it's because I'm trying to make a final selection and BUY a product - not be sent off on yet another search. Why not "Sir, I'm sorry - tell me again the type of bike you have, and let me help you find the proper area - it CAN be rather confusing!" Or "Do you have any idea as to a particular style or pattern so I might be able to guide you to the area that best matches what you're searching for?"
So, Sergio....tell me again why I should give Corbin another shot, please. And yes - after I hung up from the "Sales"(if she worked for ME, she wouldn't for long) rep, I called back for you, but you weren't there - but that's okay, because at that point it was more to tell you my opinion about the folks you have on your front line.
Signed,
Fed Up
Road Warrior
Joined: Oct 2006
Posts: 1,853
Likes: 21
From: central florida
RE: An open letter to Corbin....
next step would be to put you in frt of the stitiching machine and let you make your own ( like the dumbasses at these self chk out lines at walmart. they're too stupid to know that they are phasing themselves outta a job!) i like corbin but expect a lotta srv for that kinda money
Road Warrior
Joined: Nov 2006
Posts: 1,738
Likes: 7
From: St. Charles, IL
RE: An open letter to Corbin....
Try this guy,
http://ultimateseats.ca/harleytouringFLHTFLTR.html
Des, the owner, is a great guy and will do anything to make a customer happy. He also happens to make extremely comfortable seats.
http://ultimateseats.ca/harleytouringFLHTFLTR.html
Des, the owner, is a great guy and will do anything to make a customer happy. He also happens to make extremely comfortable seats.
Road Warrior
Joined: Nov 2006
Posts: 1,738
Likes: 7
From: St. Charles, IL
RE: An open letter to Corbin....
Ultimate does this too. When you call in your order they ask you personal questions such as height/weight/inseam etc....
No, I don't work for him, but I do know him personally and he is a great guy and does great work. His service is how all aftermarket parts companies should be
No, I don't work for him, but I do know him personally and he is a great guy and does great work. His service is how all aftermarket parts companies should be
Banned
Joined: Mar 2006
Posts: 8,603
Likes: 10
RE: An open letter to Corbin....
i just ordered this www.saddlemen.com/harleyindex.html ....i love my corbin....just fishin to see if anythings better....c&c was ok but no backrest...sundowner was not the seat for me....i hated the mustang....
i got the renegade I solo with backrest
i got the renegade I solo with backrest
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Outstanding HDF Member
Joined: Jun 2007
Posts: 3,031
Likes: 0
From: Greenville, SC
RE: An open letter to Corbin....
I emailed Des at ultimateseats.com and asked testing seast and about returns. This was his reply:
Jason, we have only 2 rallies left for this season, Fletcher, NC from Sept 20 to 23 and Daytona, FLfrom October 18 to 21.[/align] We also offer a 14 day trial period for our seats (see attachment)[/align] Thanks[/align] Des[/align] 1-800-818 6868
Attachment:
The Ultimate Seat Company Ltd. Warranty All Ultimate seats have a one-year warranty against defects in material and workmanship. Your warranty is activated on the purchase date. Return Policy for Seats Purchased Directly from Ultimate Seats. We recommend you ride 100 miles or more on your new seat to really know how it feels! If you read some of our customer comments on our website, you will understand why the Ultimate seat is the ultimate for long distance comfort.
If you buy a seat directly from Ultimate (either online or by telephone), you have up to 14 days after receiving the seat to return it. If, for any reason, your new Ultimate seat is not to your liking, call us within 14 days of receipt 1-800-818 6868 and discuss the nature of the problem with a customer service representative. We will assign you a "Return authorizationâ or a forwarding address.
Just keep the original box and be sure to keep the seat in perfect condition, no scratches, scuffs or tears.
We will either exchange it for another style or refund you for the price of the seat, less the freight cost. Exceptions The return policy does not apply to our all Leather seats or any Vinyl seats that are not standard. Any custom colors or two tone or no logos or custom embroidery are not returnable.
Beyond the 14-Day Return Policy: Ultimate will not accept a returned seat beyond our 14-day notification policy.
Seats Damaged in Shipping: If you receive a seat that is damaged when you open the box, it is your responsibility to immediately call UPS to file a damage claim. Be sure to keep the box and all packing material, since these may be needed in filing a claim. Please call us if you have more questions. Return Policy from a dealer
If you buy an Ultimate seat from your local dealer or other supplier, the return policy is strictly between you and your dealer or supplier. Ultimate has no control over their return policies, so please be sure to ask your supplier about the details of their return policy before you make a purchase from them.
Your dealer may have purchased Ultimate seats from a distributor; the distributor may not accept returned items.
Des responded to my email with in 10 minutes. Hope this helps others.
[/align]
Jason, we have only 2 rallies left for this season, Fletcher, NC from Sept 20 to 23 and Daytona, FLfrom October 18 to 21.[/align] We also offer a 14 day trial period for our seats (see attachment)[/align] Thanks[/align] Des[/align] 1-800-818 6868
Attachment:
The Ultimate Seat Company Ltd. Warranty All Ultimate seats have a one-year warranty against defects in material and workmanship. Your warranty is activated on the purchase date. Return Policy for Seats Purchased Directly from Ultimate Seats. We recommend you ride 100 miles or more on your new seat to really know how it feels! If you read some of our customer comments on our website, you will understand why the Ultimate seat is the ultimate for long distance comfort.
If you buy a seat directly from Ultimate (either online or by telephone), you have up to 14 days after receiving the seat to return it. If, for any reason, your new Ultimate seat is not to your liking, call us within 14 days of receipt 1-800-818 6868 and discuss the nature of the problem with a customer service representative. We will assign you a "Return authorizationâ or a forwarding address.
Just keep the original box and be sure to keep the seat in perfect condition, no scratches, scuffs or tears.
We will either exchange it for another style or refund you for the price of the seat, less the freight cost. Exceptions The return policy does not apply to our all Leather seats or any Vinyl seats that are not standard. Any custom colors or two tone or no logos or custom embroidery are not returnable.
Beyond the 14-Day Return Policy: Ultimate will not accept a returned seat beyond our 14-day notification policy.
Seats Damaged in Shipping: If you receive a seat that is damaged when you open the box, it is your responsibility to immediately call UPS to file a damage claim. Be sure to keep the box and all packing material, since these may be needed in filing a claim. Please call us if you have more questions. Return Policy from a dealer
If you buy an Ultimate seat from your local dealer or other supplier, the return policy is strictly between you and your dealer or supplier. Ultimate has no control over their return policies, so please be sure to ask your supplier about the details of their return policy before you make a purchase from them.
Your dealer may have purchased Ultimate seats from a distributor; the distributor may not accept returned items.
Des responded to my email with in 10 minutes. Hope this helps others.
[/align]
Seasoned HDF Member
Joined: Dec 2005
Posts: 5,464
Likes: 624
RE: An open letter to Corbin....
Love my Corbin, but I have never needed them for service. I think they either fit you, or they don't. If you're lucky enough to live near the factory you can have one custom fitted to you. Luckily I have never needed this, but it would be worth the 12 hour ride to do it.
That Saddlemen looks interesting Bryan. I'm sure you'll let us know how it feels when you get it on.
That Saddlemen looks interesting Bryan. I'm sure you'll let us know how it feels when you get it on.