My adventure with Terry Components and their TerminalVelocity II started back in the Fall of 2006. I bought one of the original ones that had to be soldered into the HD wiring harness. I had my dealer do it for warranty reasons. It didn't help that they connected it wrong. Finally I figured it out and got the wiring straight. The unit seemed to improve throttle response, fuel mileage was definitely good in the mid 40's. But I had a problem with high idles that wouldn't go away. So after many phone calls to Jim their tech support, I say many because I had to keep calling back as he never returned my call. I was authorized to return the unit for a new one. A couple of months later I finally received my new unit. However the case was cracked and after showing them a picture they had me return it for a third unit. Eventually the third unit came one of the new FM220Q's (plug and play). Now I even had a new Bike to play with my 07 Street Glide. I put the new unit on and as before I felt better throttle response, fuel mileage was good in the mid 40's, but I just felt that the engine was running too hot. So more calls to Jim, pictures of my white spark plugs, and a detailed report of my infrared thermometer readings. Jim agreed that it was too hot and told me to send it back for a new one. So now I wait again, keep calling Jim, as he never calls back. In fact one day I called and was asked who was it, I answered my name and was told Jim was out sick all day. I had my wife call back 10 minutes later and you guessed it Jim answered the phone. So now he promised me he was sending me a new one. Finally like last wednesday the unit was sent as I was given a UPS tracking number. Jim told me I would receive it in two days. According to the tracking number it was sent ground and would take 7 days to arrive. Today my package arrived. I was expecting a box but received a Manila envelope instead. Inside the envelope was what looked like a used Terminal Velocity II with all the wiring wound up and a big rubber band holding it together. The plastic box it normally comes in wasn't present, now were the instructions or the electrical crimps used to hook it up. The Plastic box I had carefully wrapped up the unit I returned and they couldn't even use it to send it back to me.

I called Terry Components and asked for the owner Keith. Instead I got Jim. So if you want to get Jim to call you ask for Keith. I asked Jim what the hell was this mess he sent me. He said they had to test it before they sent it. I asked what test's did he perform. He drew a blank and couldn't answer. I asked him if they ran the bike hot and took a temp reading of the heads as this was my problem. His answer was no. I asked if they tested the AFR with a sniffer. Once again his answer was no. I described the shape I received the unit and asked him what happened to my new unit he promised. He insisted it was the new unit. Now I have included pictures so you can see the poor shape this used unit was sent to me. I'm talking serious scratch and gouge marks on the back. I'm talking about a crank position sensor coupling that is cracked and broken. Inside it is suppose to have to square pegs that fit into two square holes in the female side. One of the square plastic pegs is broken off and missing. The outer housing is cracked and all scratched up. This is how they honor their promises and return a new unit as promised.

I have included pictures so you can see the poor condition of a badly used unit that they are trying to pass off to me as being new. I have been a patient Man since the fall of 2006. All I ever wanted was a unit that worked. Instead I have been ignored, told repea

 

Sorry for your trouble...great post. Now send Terry components the link to this thread so they can see what happens when they don't take care of their customers. In this day, with the internet and these forums reaching tens of thousands of potential customers, they need to be playing straight with their customers.

 

ThanksCruiser.Good write-up and those pics speak for themselves too. Letting us know isthe the right thing to do.

Too badbut it sure looks like this guy just doesn't seem to care aboutwhat's right and/or doesn't know how to make it work but still tries to sell them to us. Thanks for the heads-up.

 

Thanks for sharing the info. Sorry you have dealtwith this for so long. Hope it gets resolved for you at some point, but it sounds like it may be awhile. To bad some businesses choose to operate like this.

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wow, i was just about to pull the Trigger on one of these units. I guess i should re-think this move.

Maybe i should just go with the Vance&Hines Fuelpack. Will i see a noticeable different in performance and engine cooling by using the FUELPACK?

I currently have the stage 1 download from Harley. RH true duals and SE heavy breather.

 

Thanks for the warning about this company.

They now go over in the "do not do business with" column.

Hope you get everything worked out. I'd definitely email him the link to this thread. The word of mouth advertising done by the members of this forum can have a significant impact, either good or bad. In this case, unless they make good on the deal and take care of the customer I'm sure it will cost them future business.

 

JUNK!My friend bought one of the original ones & it never worked.Regards,Tom

 

Very disaponited for the company in terms of customer service. I guess they do not want to succeed. I wish you the best.

 

ust scracthed Terry Components off my list for fuel management options. Thanx for the info cruiser.

 

Thanks Sea Hag. I will certainly make them aware with my two phone calls a day till they resolve this.