This is true.
My lawyer (of many years) always told me,
that he would defend me down to my last dollar.

Sad, but true.

 

Reading all the posts, it sounds like the dealer created all the problems that occurred after you give them your scoot the first time.
Dr Hess is right about the oil pressure being lower after you got it back, important point to not forget when arguing your point. Also if the sequence of events are acurate in your first post, they to me indicate a series of dealer errors. The biggy being that they give your scoot back saying everything was fixed, you ride it 7-days, hear some noise, probably due to low oil pressure (which they also should have caught), take back to them due to new noise and now basically the motor is trash??? Sure sounds like the dealers problem to me. The warranty is between MOCO and you but your dealer is telling MOCO that you caused all the damaged and it shouldn't be covered. As far as receipts for service, if you're missing any, all your service purchases will also be on the dealers computers under your name.

 

[QUOTE=Hoginthesky;4020761] He stated that the dealer( Suffolk Harley) is still insisting that the oil that I put in BEFORE I bought the bike in for warranty work was "bad" and that the dealer wants me to produce receipts for ALL the service that I preformed on the bike. I told customer service that all I will provide is the receipt for the 5 Quarts of SYN3 that I purchased that morning from the dealer! After reading my warranty in the owners manual I now realize the contract of the warranty is between me and the MOCO and not the dealer. [/QUOTE

Hoginthesky, You are right about one thing for certain. You're warranty is between you and MOCO. Unfortunately, the dealer is responsible for validating (honoring) or invalidating the warranty. having worked in an automotive dealership service department for about 15 years, I can tell you that screaming and kicking will only drive the dealer to do everything possible to void your warranty. They do have the authority to void warranty on "this" repair "IF" they can prove that you installed bad oil. Not likely gonna happen though as I feel certain that they did not go to the expense of having a sample of the oil sent to a lab for analysis. Without a lab analysis, all they have is their opinion. That is not enough.


As far as you showing receipts for oil and filter purchases, they are 100% correct in asking for documentation that you have properly maintained your machine. I'm not saying I agree with it in THIS situation, but that could very well be their "ace in the hole" if you can't provide it. It is not their responsibility to maintain your records. They could have a "computer glitch" and lose all your information. Just saying... If you don't have your documents, go to someone in the parts department and ask for copies of everything you have purchased. If you have recorded dates and mileage for when you serviced the bike, that would be information you would also need to provide.

Based on your story of the repairs performed and the repairs needed, I would suspect that the techinician who worked on your bike didn't quite get it right. I he had the engine disassembled enough to replace piston and ring, he should have noticed the cracked case. Or, he did something to cause the case to crack. JMHO.

I don't mean to sound negative, please don't take my comments that way. I have just watched too many people get screwed in this industry because they did not have their "ducks in a row." Persistance and a clam attitude will be the keys to your success. Good luck and keep us all informed on your progress.

 

Interesting point. How many of us that do our own maintenance actually save receipts for oil, filters, tranny fluid, etc? I keep a notebook (includes all my vehicles) with the mileage, oil brand, viscosity, part numbers (filters, etc.)and any adjustments, but I don't keep receipts.

 

Receipts tell the tale best. Many automakers require them to prove that you did what you claim. My sister had a claim for an oil related problem with a warranteed car. She missed one oil change so they said "too bad". The dealer who she purchased it from a state away, who's a family friend, had it towed to his shop and got it handled because of leeway in the system if the dealer wants to persue it. It all depends if the dealer wants to go the extra mile or toss you under the bus!
JU

 

I have spoken with an attorney and they are advising me to only show the last oil that I purchased from them. I have been advised that like some members have stated the law is very very clear on this. If the dealer is claiming bad oil it is there burden to prove it. I am required to prove nothing as I am not the one who offered the warranty. If they believe that I have voided the warranty they must prove it and provide a written explanation. I am sick of this S%#t. I want my bike FIXED!!!!!!!!!!!!!!!

 

Good luck,waiting sucks!

 

hoginthesky,

I take it the service rep never showed????

 

Not yet, he will be here Mon or Tues. Called the lawyer just to make sure that I have my ducks in a row.

 

Should be easy to come up with the receipts, and it may make your case stronger. Even if you don't have them, go back where you bought the oil, and ask for a duplicate... Easily done. And it may be worth it in the long run....