View Poll Results: Survey
Multiple Choice Poll. Voters: 60. You may not vote on this poll
Ok what would you do?
Club Member
Joined: Aug 2008
Posts: 21,760
Likes: 22,959
From: North Carolina
I have had three terrible trips to Home Depot buying lumber, windows and doors for a new shop we are building. The reason I'm dealing with them is because I have $2K in gift cards from American Express points that I need to spend.
I will not bore you will all the details but the service was non-existant at this store and even when I asked for help to load 40 2 x 6's non of the five guys standing doing nothing would help.
I noticed that they have a survey on line and I filled it out with 100% complete details and suggested they look at the time on my receipt and review the video to see that I am being 100% honest about my complaints.
Guess what?
Three days later the manager called me and we had a very long discussion. I went in yesterday for more supplies and the service was incredible and I asked the guy helping me load what had changed that before I could not get help and he replied that they FIRED three and things would be much different there from now own.
In todays economy you MUST out service your competition and I would not waste my time calling someone that already dropped the ball. Fill out the survey honestly and help the folks that follow behind you to get the service they should.
Banned
Joined: Jan 2009
Posts: 1,551
Likes: 6
I admit I only read the first few post so I don't know the popular drift on this, but this is what I'd do.
I'd fill out the survey honestly, hand it to the salesman and ask him to read it.....Then I would ask him if he wanted me to submit it or if he wanted to redo the bike.
I was a chief petty officer many years in the navy....My job was to make men out of boys....I would often write their performance evals honestly and have them read them before I submitted them and give them a chance to correct their ways before it was etched in stone.
Usually once the kid saw and tasted it in black n white he would buckle down and I could then submit a glowing eval.
Each time we both won. I had a better sailor and he had no doubt what I expected of him.
I'd fill out the survey honestly, hand it to the salesman and ask him to read it.....Then I would ask him if he wanted me to submit it or if he wanted to redo the bike.
I was a chief petty officer many years in the navy....My job was to make men out of boys....I would often write their performance evals honestly and have them read them before I submitted them and give them a chance to correct their ways before it was etched in stone.
Usually once the kid saw and tasted it in black n white he would buckle down and I could then submit a glowing eval.
Each time we both won. I had a better sailor and he had no doubt what I expected of him.
Road Master
Joined: Jul 2007
Posts: 966
Likes: 0
From: Panama City, FL
I agree. When you drop that kind of coin on HD you expect a nice shiny ride with nothing that disapoints. Fill it out honestly. That is the only way corrections made.
Last edited by Twisted Humor; Jan 22, 2009 at 10:27 PM. Reason: missing words
Elite HDF Member
Joined: Jun 2007
Posts: 3,873
Likes: 13
From: NW Arkansas
I agree with BadPiggy. Fill out the survey HONESTLY. What is wrong here it that no gives a s**t anymore. 20K for a bike. That alone should have guaranteed that it was done right the FIRST time. Why give someone a 2nd chance to do something that should have been done right the 1st time? DONE RIGHT THE FIRST TIME is what makes a GREAT DEALER stand out from the rest. I don't care if it's deatailing, repairs, OTD pricing, etc etc. If we take our business to the dealers that WANT our business, the bad ones will eventually go away.
My experience is that I have yet to find a dealer whose service is worth what they charge for it. They are pretty nice guys, but there always seems to be something I have to "run it back by" for and have re-done. And I live about 100 miles from both dealers I have used. For what they charge, they ought to get right the first time.
Road Captain
Joined: Apr 2006
Posts: 698
Likes: 0
From: Hanover, PA
[QUOTE=dirtdobber;4418971] When I have my bike serviced I tell then not to clean it; I will do that. /QUOTE]
Same here. If someone is going to scratch it up, dammit it's gonna be me!!
I honestly dont think those surveys do anything. Your better off calling the salesman, but for what, to wash your bike again?
When I bought my wife's Durango, the salesman was a moron. Should have spent less time outside smoking and more time learning about what he was selling. I got their customer service call, doesnt come from the dealer, more corporate I think, and I slammed him, citing all the things he didnt know (and he wasnt new). Not a peep from the dealer, and they still have their 5 star service sign up, which they told me these phone calls affect that rating. I think it's there to make you feel good.
Same here. If someone is going to scratch it up, dammit it's gonna be me!!
I honestly dont think those surveys do anything. Your better off calling the salesman, but for what, to wash your bike again?
When I bought my wife's Durango, the salesman was a moron. Should have spent less time outside smoking and more time learning about what he was selling. I got their customer service call, doesnt come from the dealer, more corporate I think, and I slammed him, citing all the things he didnt know (and he wasnt new). Not a peep from the dealer, and they still have their 5 star service sign up, which they told me these phone calls affect that rating. I think it's there to make you feel good.
Elite HDF Member
Joined: Jun 2007
Posts: 4,867
Likes: 268
From: People's Republic of Boulder Colorado
Just fill out the survey honestly and say what you feel is accurate. If you weren't satisfied, say so.
I ripped the dealership a new one on the survey I got back when I bought a new '03 RK which turned out to be a POS that the dealer couldn't fix and they lied to me about what they did to it. I confronted the mechanic in a meeting with the dealership owner and he admitted it. About a week later I got the survey and let them have it. I doubt if it made any difference at all - but it made me feel better anyway.
I ripped the dealership a new one on the survey I got back when I bought a new '03 RK which turned out to be a POS that the dealer couldn't fix and they lied to me about what they did to it. I confronted the mechanic in a meeting with the dealership owner and he admitted it. About a week later I got the survey and let them have it. I doubt if it made any difference at all - but it made me feel better anyway.
Tourer
Joined: May 2005
Posts: 440
Likes: 0
Personally, I wouldn't give bad ratings without giving the dealership the chance to make it right first.
However, you left out option D. Throw the survey in the trash. All those things do is contribute to another plaque on the dealership wall.
The winning dealer probably gets a free trip to Hawaii to boot. Thanks for filling out our survery. Sorry you rims were spotty. Stop by for our free hot dogs that you paid for on the third Saturday of each month.
However, you left out option D. Throw the survey in the trash. All those things do is contribute to another plaque on the dealership wall.
The winning dealer probably gets a free trip to Hawaii to boot. Thanks for filling out our survery. Sorry you rims were spotty. Stop by for our free hot dogs that you paid for on the third Saturday of each month.
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Verdad Gallardo
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
10 Things Harley-Davidson Needs to Fix in 2026
Verdad Gallardo
Tourer
Joined: Jan 2008
Posts: 278
Likes: 5
From: Glenmora,La
By all means fill out the survey,and it's important to let them know you're not happy.some Dealership's when they see you're not going to say anything will do thing's like that to you again,and again.Watch out for if you have work done on your bike,those 25.00 shop towels,I had that happen to me at my dealership,but I went to the manager,bitched a little,and he reworked the invoice,and after that they never tryed that again. I suspect it will be the same way with this. Buckmc
Thread Starter
|
Tourer
Joined: Aug 2008
Posts: 377
Likes: 4
From: Wells Maine
Follow up to this post
Today Broke the Camel's Back:
I recently bought a New Skull coat (Leather) 400beans from the Stealer as some of you call em...LOL
But anyway , I caught wind of someones post on here that they look for Clothing at Chicago HD
Yes Well I did and the Coat I bought was 320beans at Chic HD. I called this past Sunday Talked to a girl at the Clothing counter she said she waould have the Manager call me today...I had to call....And the Manager is very stern with me saying that they need to pay their employees and send them for training and yada yada ya....She said I could return the Coat for a Full refund and Do Business with Chicago HD
I said ok Fine ...No Problem Thank You! and Hang up.....at that Point I decided that I was going to make a Call to the " Business Development Manager" ...I called and Spilled my guts fro A -Z how my expierence has been going with this Dealer.....He said he would put it in front of someone and Have someone call me cause he was off tomorrow...I said No You call me...I'm not explaining this all again to another So Called Businees Delopment Manager....
I filled out hte survey and told it like it was and sent that in a week ago....Will it get me anywhere ? Probably Not!
After my Dealings with Mrs Clothing Manager . I decided I'm returing the Coat and I order 2 Fox Creeks for the Wife an I ....
Deep breathe ...Thanks for Listening LOL
I recently bought a New Skull coat (Leather) 400beans from the Stealer as some of you call em...LOL
But anyway , I caught wind of someones post on here that they look for Clothing at Chicago HD
Yes Well I did and the Coat I bought was 320beans at Chic HD. I called this past Sunday Talked to a girl at the Clothing counter she said she waould have the Manager call me today...I had to call....And the Manager is very stern with me saying that they need to pay their employees and send them for training and yada yada ya....She said I could return the Coat for a Full refund and Do Business with Chicago HD
I said ok Fine ...No Problem Thank You! and Hang up.....at that Point I decided that I was going to make a Call to the " Business Development Manager" ...I called and Spilled my guts fro A -Z how my expierence has been going with this Dealer.....He said he would put it in front of someone and Have someone call me cause he was off tomorrow...I said No You call me...I'm not explaining this all again to another So Called Businees Delopment Manager....
I filled out hte survey and told it like it was and sent that in a week ago....Will it get me anywhere ? Probably Not!
After my Dealings with Mrs Clothing Manager . I decided I'm returing the Coat and I order 2 Fox Creeks for the Wife an I ....
Deep breathe ...Thanks for Listening LOL