buyer beware... Drag Specialities....
Elite HDF Member
Joined: Jan 2008
Posts: 4,351
Likes: 461
From: Illinois
My post wan't meant to imply that it was your fault their adhesive didn't do it's job, or that you shoul've found a better way to fix it yourself.
What I meant to say, is that if they fell off and they weren't damaged the first time, I think that would've been the time to send them back and get your money back. It only complicated things to keep trying to stick them on with a method that obviously wasn't working for you.
I am glad it was resolved.
Dennis
What I meant to say, is that if they fell off and they weren't damaged the first time, I think that would've been the time to send them back and get your money back. It only complicated things to keep trying to stick them on with a method that obviously wasn't working for you.
I am glad it was resolved.
Dennis
Outstanding HDF Member
Joined: Apr 2008
Posts: 3,140
Likes: 17
From: Wisconsin
While I do agree customer service is key, Drag has been around a long, long time, before I started riding 35 years ago. The first thing to do as others stated is return to where you bought it and deal with them. Yes, Drag probably did honor the return, but only from an authorized dealer with a valid return authorization number. Just how things work. If you buy a NOS Harley part at a swap meet from Joe Blow's cycle would you call HD to warrant it?
Just one more thing, my experience has taught me adding things to a Harley that aren't bolted, screwed, welded, wire tied, zip tied or some other method besides glue or tape are going to typically be disposable in a short time.
Not to be rude, but you yourself said, "I mean come on who owns a 20,000 dollar bike and wants crap stuck all over it with double stick tape!"
The answer to that question is you, you did install them with double stick tape .................
Just one more thing, my experience has taught me adding things to a Harley that aren't bolted, screwed, welded, wire tied, zip tied or some other method besides glue or tape are going to typically be disposable in a short time.
Not to be rude, but you yourself said, "I mean come on who owns a 20,000 dollar bike and wants crap stuck all over it with double stick tape!"
The answer to that question is you, you did install them with double stick tape .................
Tourer
Joined: Mar 2007
Posts: 393
Likes: 1
From: East Coast
They are just one more of many that forgot the customers are why they have a job , with things the way they are now in this country they may want to improve the customer service skills or they may be out of a job. Many of these places get so big they forgot who made them successful businesses. Good Luck
Ultimate HDF Member
Joined: Apr 2008
Posts: 5,356
Likes: 8
From: Roswell, NM
I ordered some skulls speaker trim from Kury with the 3m tape. Cleaned the area real good, held them in place for one minute each, and let it sit for 24 hours as per instructions, still on and looking good at 25 or 85 mph.
Road Captain
Joined: Jul 2007
Posts: 681
Likes: 4
From: N.E. Oklahoma
File a formal complaint with the NHTSA. Stuff that comes off while riding is VERY serious & breaks federal laws. Could cause accidents/injuries other drivers around you.
http://www.nhtsa.dot.gov/
Once the FEDS get involved, they either have to fix this or pull it from the market.
http://www.nhtsa.dot.gov/
Once the FEDS get involved, they either have to fix this or pull it from the market.
Hey all, as most of us like to do on this forum, just wanted to share my recent run-in with Drag Specialities.
Jan 01-2009 I ordered the Chrom Speaker Trim Rings. These are a Drag Specialities product. Well needless to say that wont stay stuck the the bike. They have fallen off several time most recently while going down the highway at highway speeds. Needless to say this is not the first time that they have fallen off, although they were never damaged. But of course this time they were since I was doing roughly 80mph when they fell off. Anyway I emailed Drag Specialities and was told that this is a common problem with them and that I should reapply them with a different type of glue to hold them on. I asked the rep if he would be willing to replace them since they are now scratched up and dont really look good on my bike and not to mention they cost me roughly 75 bucks. He replied back with a simple no we will not replace them. So then I was pissed and called Drag Specialities directly, and these people on the phone were even worse then the man I was emailing back and forth with. I wasnt sure at this point where I had gotten them from as I didnt have my receipts in front of me, and the woman on the phone told me that there is no way you ordered those from us we dont deal with people off the street we only deal with dealers and others wholesalers. I again informed her of my problem and she stated that she wouldnt be able to do anything for me and that I was more or less S.O.L. Well needless to say this made me even hotter and I wasnt sure which angle to do on this one... but I found my receipt and called the company that ordered these from (Chrome World) and they are willing to replace them. So at least the story ends good, but I tell you I think this is my last purchase with the Drag Specialities name on it... those guys are jags and have no customer service skills..... just my .02
ride safe, and make sure you double stick taped items are secured because Drag Specialities wont take care of you when their BS double stick tape doesnt stick!
RJ
Jan 01-2009 I ordered the Chrom Speaker Trim Rings. These are a Drag Specialities product. Well needless to say that wont stay stuck the the bike. They have fallen off several time most recently while going down the highway at highway speeds. Needless to say this is not the first time that they have fallen off, although they were never damaged. But of course this time they were since I was doing roughly 80mph when they fell off. Anyway I emailed Drag Specialities and was told that this is a common problem with them and that I should reapply them with a different type of glue to hold them on. I asked the rep if he would be willing to replace them since they are now scratched up and dont really look good on my bike and not to mention they cost me roughly 75 bucks. He replied back with a simple no we will not replace them. So then I was pissed and called Drag Specialities directly, and these people on the phone were even worse then the man I was emailing back and forth with. I wasnt sure at this point where I had gotten them from as I didnt have my receipts in front of me, and the woman on the phone told me that there is no way you ordered those from us we dont deal with people off the street we only deal with dealers and others wholesalers. I again informed her of my problem and she stated that she wouldnt be able to do anything for me and that I was more or less S.O.L. Well needless to say this made me even hotter and I wasnt sure which angle to do on this one... but I found my receipt and called the company that ordered these from (Chrome World) and they are willing to replace them. So at least the story ends good, but I tell you I think this is my last purchase with the Drag Specialities name on it... those guys are jags and have no customer service skills..... just my .02
ride safe, and make sure you double stick taped items are secured because Drag Specialities wont take care of you when their BS double stick tape doesnt stick!
RJ
Road Captain
Joined: Nov 2006
Posts: 683
Likes: 0
I told the guy that I spoke with at DS that I was a member here and that I would be reporting back to my fellow board members and he really didn't seem to care..... he then of course told me that he installed these same trim rings on his bike some 8 years ago and they are still on his bike and have never fallen off... I simply replied thats great and I'm sure if they were to fall off you could go back to a warehouse somewhere and grab a new set. This was my first purchase of a DS product and I was against it from the start, due to the fact that I'm not sure how a company SELLS there parts catalog and people still buy it and still buy product from them. This was the last item that I buy from DS and I was sure to tell the gentleman that when I spoke with him. If anyone else has a product they would like to share their feelings with here is the mans name, Mike Cain. He is easily reached through email, and I was told when I called DS directly that he is a rep for them and deals with a lot of the warranty stuff and most of their dealers. Well, thats great, I truly wanted to speak with someone in a higher position that him and make sure that they are aware of what this idiot is telling customers and that he is one customer at a time eliminating their fan base.
As far as reapplying them with something else other than their BS double stick tape, ok fine I'm guilty of that, but if it dont work, then you must fix the problem. And if you think that the fact they fell off a few times and I reapplied them with new double stick tape and now this is my problem, (not to offend you) but that means that you are on the same side at DS. If you sell a product at least stand behind it for the length of the warranty which I was told by Chrome World was 1 year. I have had these trim rings since Jan 09. I dont think I'm asking too much! If they were to damage my bike, then what should I do, just suck it up and have my inner fairing repainted because I'm a nice guy? NO F'n way! Screw DS and I will shout from the roof tops that this company blows! So dont say I didn't warn you!
As far as reapplying them with something else other than their BS double stick tape, ok fine I'm guilty of that, but if it dont work, then you must fix the problem. And if you think that the fact they fell off a few times and I reapplied them with new double stick tape and now this is my problem, (not to offend you) but that means that you are on the same side at DS. If you sell a product at least stand behind it for the length of the warranty which I was told by Chrome World was 1 year. I have had these trim rings since Jan 09. I dont think I'm asking too much! If they were to damage my bike, then what should I do, just suck it up and have my inner fairing repainted because I'm a nice guy? NO F'n way! Screw DS and I will shout from the roof tops that this company blows! So dont say I didn't warn you!
First and foremost there is nothing wrong with double sided taped holding things on. How do you think most all of your moldings on your car are held on?
Second preparation is key. You "MUST" remove "ALL" wax or polish or armorall that is on the surface to which you intend to apply the part to. Also you must wipe the part down also. Let it air dry and clean it "AGAIN".
Trust me when I say that the third is the most touchy step. Mark sure that you have it aligned where you want it. You get one shot at this. Even though you may be able to pop off the part and reposition it its a one shot and done deal here. The adhesive will be weakened everytime your remove it or twist or push and pull on it.
There is nothing wrong with admitting that the technique is difficult and more of an art the same as applying decals.
I'm not going to defend what the DS rep said to you or if you might have misunderstood what he said. But I can assure you that Drag is an excellent company to deal with. I have been doing business with them both as a customer and a dealer for 10 years or more. They treat their vendors well and offer in my estimation some of the best aftermarket parts available. I not here to trash other aftermarket suppliers but I could start a list very quickly that would make your head spin. I not talking about little indies either.
Road Captain
Joined: Nov 2006
Posts: 683
Likes: 0
File a formal complaint with the NHTSA. Stuff that comes off while riding is VERY serious & breaks federal laws. Could cause accidents/injuries other drivers around you.
http://www.nhtsa.dot.gov/
Once the FEDS get involved, they either have to fix this or pull it from the market.
http://www.nhtsa.dot.gov/
Once the FEDS get involved, they either have to fix this or pull it from the market.
I already posted that in most cases its operator error in apply the adhesive. You fit right in with that "It not my problem that I can't do anything but want to blame everyone else for my fu** ups." I had a bad childhood and I have ADD, BLAH BLAH BLAH!!!!!!
ADD is cured by a smack to the back of the head early on, not after the problem becomes permanant from over use. And Like Ron White says, "You can't fix stupid"
Last edited by Danowert; May 16, 2009 at 12:29 PM.
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Tourer
Joined: May 2005
Posts: 440
Likes: 0
It's a wonder some MC manufacturers can stay in business, but in the end it is our fault for putting up with their rules. I ran into this same lunacy with Tourmaster gloves.
The ****** of this chinese crap expect the small guys who are essentially running wharehouses to be the warranty verifiction center.
The F "u", we don't deal with the public attitude is stupid. But brilliant from their perspective. They can push **** they didn't make onto the public, pretending that they are a manufacturer. Then avoid all consequences for the product being crap.
The ****** of this chinese crap expect the small guys who are essentially running wharehouses to be the warranty verifiction center.
The F "u", we don't deal with the public attitude is stupid. But brilliant from their perspective. They can push **** they didn't make onto the public, pretending that they are a manufacturer. Then avoid all consequences for the product being crap.
Road Captain
Joined: Nov 2006
Posts: 683
Likes: 0
It's a wonder some MC manufacturers can stay in business, but in the end it is our fault for putting up with their rules. I ran into this same lunacy with Tourmaster gloves.
The ****** of this chinese crap expect the small guys who are essentially running wharehouses to be the warranty verifiction center.
The F "u", we don't deal with the public attitude is stupid. But brilliant from their perspective. They can push **** they didn't make onto the public, pretending that they are a manufacturer. Then avoid all consequences for the product being crap.
The ****** of this chinese crap expect the small guys who are essentially running wharehouses to be the warranty verifiction center.
The F "u", we don't deal with the public attitude is stupid. But brilliant from their perspective. They can push **** they didn't make onto the public, pretending that they are a manufacturer. Then avoid all consequences for the product being crap.