Very tead off ,,,Sorry so long..

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Sep 26, 2009 | 07:25 AM

#21

busch

Road Warrior

Joined: Feb 2009

Posts: 1,345

Likes: 1

From: West of 47 IL

This would be a good time for a road trip you bought the bike to rider are you going to take it back on the trailer have them fix it go on your way

Sep 26, 2009 | 07:26 AM

#22

Freebee

Tourer

Joined: May 2009

Posts: 389

Likes: 3

From: Third Coast TX

Quote:

Originally Posted by sandsucker

+1 A good lesson for everyone. Its something to consider when shoping around out of town for a bike.

+ 1 I have four dealers within 50mi of my house. I chose the suburban location for purchase / parts.
The trip to the downtown Houston dealers could suck at the wrong time of day.

Sep 26, 2009 | 07:32 AM

#23

jimmything

Stellar HDF Member

Joined: Aug 2008

Posts: 2,990

Likes: 23

From: NC

If you couldn't see the scratches inside the shop, how deep could they be? The clearcoat was probably just scuffed. I'm suprised they couldn't just buff them out when you were there. And it sounds like he's trying to work with you though. Give him a little slack. It'll work out. It's not like you're the only customer with a gripe. Chill out. You have a killer bike...

Sep 26, 2009 | 07:51 AM

#24

Seasoned HDF Member

Joined: Jan 2006

Posts: 11,476

Likes: 3,003

From: Charleston, SC

Shoot. Wait till gets to the front cupping tires, the 5th gear whine, the seat is too wide and uncomfortable, heat coming from the rear cylinder or any other of the common complaints we hear from 09 owners....

It will be fun time then...

lp

Sep 26, 2009 | 07:52 AM

#25

Airborne06

Tourer

Joined: Oct 2008

Posts: 376

Likes: 27

From: Weeki Wachee, Florida

Quote:

Originally Posted by 70mach1

He is sales manager Ive been talking to and made the deal with ..
I did talk to the owner once and hes the one that gave me the price ..
Guess I may have to ask for the owner next ??

I would speak to the general manager and/or the owner. As difficult as it may seem, try and remain firm: don't allow your emotions to dominate the conversation...stick to the facts. Most reasonable and lucid people will understand your dilemma, and your frustration. Many of these sales people are chimps...they don't have the ability to apply critical thinking to a problem, nor do they have the desire to go the extra mile for a customer whose check is already cashed. They have already moved on to the next guy, or are looking for something shiny to play with...
Good Luck!

If that fails, you can lodge a complaint with HD corporate. It may not result in a satisfactory (to you) result, but it may make you feel better.

Sep 26, 2009 | 08:01 AM

#26

Harleydog1

Cruiser

Joined: Apr 2009

Posts: 184

Likes: 1

From: Chicago

"Many of these sales people are chimps...they don't have the ability to apply critical thinking to a problem, nor do they have the desire to go the extra mile for a customer whose check is already cashed. They have already moved on to the next guy, or are looking for something shiny to play with...
Good Luck!"

Nice comment. Pretty broad brush you use there. I am sure with your critical thinking you would have flown out same day to fix, HUH?

Sep 26, 2009 | 08:03 AM

#27

Road Ranger

Road Warrior

Joined: Apr 2009

Posts: 1,757

Likes: 4

From: Northern Illinois

Quote:

Originally Posted by 70mach1

I said NFW am I driving over 650 miles round trip plus tolls , gas , day off work etc.

You're whinning about taking a 650 mile road trip on the bike? Did you buy the bike to sit in the garage or what? If you want I'll ride it over there for you and get it fixed...I'll even take a day or two off work to do it.

Sep 26, 2009 | 08:08 AM

#28

russl179

Road Warrior

Joined: Apr 2006

Posts: 1,621

Likes: 1

From: Matthews, NC

650 miles...nice ride...don't knock it.

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Sep 26, 2009 | 08:10 AM

#29

Ironbarr

Tourer

Joined: May 2009

Posts: 277

Likes: 0

From: VA

Quote:

Originally Posted by Fast FLHX

I think the point is that he was promised something. And regardless of what we think about it they should keep their word.

Now, for sure, that's the crux of it all... living up to your word. It is how trust blooms.

Sep 26, 2009 | 08:30 AM

#30

WillieC

Road Master

Joined: Aug 2005

Posts: 906

Likes: 0

From: State College, PA

You will put more scratches on it anyway

At least if you plan to do any riding on it.
You will NEVER keep it perfect if you use it.

Quote:

Originally Posted by glide2meetu

Not to be pr*** but I am fussy and my 2009 didnt leave the dealership until I went over EVERYTHING with a fine tooth comb, MINE... paint, trim, engine, hoses, wheels, it all went through MY eyes before it left the building. .

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