Garmin GPS - Ridiculous
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Road Captain
Joined: Nov 2007
Posts: 654
Likes: 11
Garmin GPS - Ridiculous
Good Day.
Purchase a Garmin ZUMO 660 as a Christmas gift to myself.
Do all the necessary steps to make the unit operational with the latest software.
Test the unit on a short trip only to find that the unit is faulty. The unit keeps changing the route as you travel to the destination.
Thank goodness it was a short local trip and I knew where I was going.
Contacted Garmin - they AGREED that the unit was DEFECTIVE from the factory.
I'm told to return it by Garmin.
I get stuck "paying" the return postage because of "Garmin's policies".
WTF?????
A faulty unit received and I have to pay to send it back?
That cost should be borne by either the manufacturer to the dealer ANYBODY but me.
How can this company operate with these types of policies?
Have a GREAT day.
Purchase a Garmin ZUMO 660 as a Christmas gift to myself.
Do all the necessary steps to make the unit operational with the latest software.
Test the unit on a short trip only to find that the unit is faulty. The unit keeps changing the route as you travel to the destination.
Thank goodness it was a short local trip and I knew where I was going.
Contacted Garmin - they AGREED that the unit was DEFECTIVE from the factory.
I'm told to return it by Garmin.
I get stuck "paying" the return postage because of "Garmin's policies".
WTF?????
A faulty unit received and I have to pay to send it back?
That cost should be borne by either the manufacturer to the dealer ANYBODY but me.
How can this company operate with these types of policies?
Have a GREAT day.
Ultimate HDF Member
Joined: Jul 2006
Posts: 9,335
Likes: 13
From: MA
Yep, I had the same b!tch when my 550 crapped out under warranty. Had to pay to ship it to them and to insure it. For some strange reason a lot of people don't see this as a problem and rave about Garmin's customer service. Sorry, great customer service isn't having to send a product back under warranty on your own dime.
Club Member
Joined: Jun 2007
Posts: 45,429
Likes: 2,898
From: Bedford UK
I have a TomTom Rider which gave problems - it is an early model. After a bit of chasing over the phone they sent me a return postage packet, so it cost me nothing and has been working OK since. I live in the UK, so don't know if they do same thing in the US.
Tourer
Joined: Nov 2009
Posts: 294
Likes: 0
x2 that is what I was thinking.
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Stellar HDF Member
Joined: Jul 2009
Posts: 2,476
Likes: 193
From: Las Vegas, NV
Where did you buy it? Usually if you purchased it from reliable retailer they will exchange it for you.
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Road Warrior
Joined: Aug 2008
Posts: 1,474
Likes: 1
From: Acworth, Ga
more and more companies are requiring us to send items in on our dime for warranty, its not right .. just the world we live in today I suppose
Last edited by timvan; Jan 13, 2010 at 11:00 AM.
Road Captain
Joined: Nov 2005
Posts: 680
Likes: 1
From: Seattle area
Good Day.
Purchase a Garmin ZUMO 660 as a Christmas gift to myself.
...........
A faulty unit received and I have to pay to send it back?
That cost should be borne by either the manufacturer to the dealer ANYBODY but me.
How can this company operate with these types of policies?
Have a GREAT day.
Purchase a Garmin ZUMO 660 as a Christmas gift to myself.
...........
A faulty unit received and I have to pay to send it back?
That cost should be borne by either the manufacturer to the dealer ANYBODY but me.
How can this company operate with these types of policies?
Have a GREAT day.