A little rant!!
I think old Sarge saw some hardware on the wall at the auto parts store and didn't realize that he paid for stainless, So naturally he felt like he got buddy F@(kED. I highly doubt the hardware was of the same material and grade as the Brukus kit. If I didn't understand the difference in quality of hardware I would have thought and felt the same way.
Believe me stainless hardware is not cheap.
He aired his thoughts here ,and he recieved good feedback. I think the forum is working perfect.
Brukus posted their views explaining their position and offered to give the money back if the customer was not satisfied.
I say no harm no foul.
They have refunded my money and Im returning their merchandise.
In all fairness, Brukus M/P has been up front all along. They do have a quality product and their customer service has been first rate. Its just that their product is too expensive for what it is to me! After communicating my displeasure of their pricing, they bent over backwards to take care of me.
Their comment: Sorry you are unhappy with our company. We are refunding your money and you are welcome to keep our product or throw it away whatever you choose to do. Thanks for at least trying us.
My reply was; It would be hypocritical of me to do anything but return their merchandise to them.
Upon trying to remove the U-nut from the bike, I found that the only way to do so would be to destroy it, so I bought new ones to replace theirs.
As to the remarks that their parts were of superior quality to the ones I compared them to, is an untrue statement!!
The parts I quoted are from Dorman Fasteners, a nationally know US manufacture of nuts, bolts and washers. The only difference was their bolt with a security torx head. The ones I quoted were S/S buttonhead with an allen head. They were both S/S Grade-5. The Ford long U-Nut is identical and as far as I can research, Dorman is the only manufacture of those fasteners. The washers were identical in diameter and thickness and also made of S/S.
Topkick
To those of you who engaged in personal attacks, I say Go pi$$ up a rope!! It was neither your product nor your money! The last time I checked this we are still the USA and we still have a 1st Amendment. My criticism was not of the company personnel or their product quality just the pricing. Brukus M/P seems to be good people trying to scratch out an income the best they can.
Close this thread? Nah. We need to know that the planet earth has morons besides the President. Oh yeah, speaking of gouging.....
Yeah. I will follow this thread to the end. BTW, did you manufacture the original dipstick? If so good for you and great idea.
They have refunded my money and Im returning their merchandise.
In all fairness, Brukus M/P has been up front all along. They do have a quality product and their customer service has been first rate. Its just that their product is too expensive for what it is to me! After communicating my displeasure of their pricing, they bent over backwards to take care of me.
Their comment: Sorry you are unhappy with our company. We are refunding your money and you are welcome to keep our product or throw it away whatever you choose to do. Thanks for at least trying us.
My reply was; It would be hypocritical of me to do anything but return their merchandise to them.
Upon trying to remove the U-nut from the bike, I found that the only way to do so would be to destroy it, so I bought new ones to replace theirs.
As to the remarks that their parts were of superior quality to the ones I compared them to, is an untrue statement!!
The parts I quoted are from Dorman Fasteners, a nationally know US manufacture of nuts, bolts and washers. The only difference was their bolt with a security torx head. The ones I quoted were S/S buttonhead with an allen head. They were both S/S Grade-5. The Ford long U-Nut is identical and as far as I can research, Dorman is the only manufacture of those fasteners. The washers were identical in diameter and thickness and also made of S/S.
Topkick
To those of you who engaged in personal attacks, I say Go pi$$ up a rope!! It was neither your product nor your money! The last time I checked this we are still the USA and we still have a 1st Amendment. My criticism was not of the company personnel or their product quality just the pricing. Brukus M/P seems to be good people trying to scratch out an income the best they can.
Close this thread? Nah. We need to know that the planet earth has morons besides the President. Oh yeah, speaking of gouging.....
Yeah. I will follow this thread to the end. BTW, did you manufacture the original dipstick? If so good for you and great idea.
Adios,
Terry




