Direct Harley Parts
Road Captain
Joined: Oct 2009
Posts: 744
Likes: 8
From: Pluto
Dragging a forum sponsor through the mud without knowing all the facts is bad form, bordering on "crybaby" tactics. I have never ordered from DHP nor do I have any affiliation at all with the company, but I have a few comments about what has been revealed through a few of these posts.
This company has been in business for a long time and has proven that it "can" deliver and "does" deliver. There are explanations for everything. You want it cheap, you want it fast, and you want it now, you want individual spoon feeding, you want notification, you want tracking, you want to be rubbed and stroked, me, me, me, me, etc.. Really?
I have yet to read of a case where an order was not filled at or beyond expectations. Not one instance.
For those of you that think you are their only customer, maybe you should re-evaluate your "me-myself-and I first" status. And BTW, the world does not rotate around you.
Dan is obviously concerned about some of the comments and is taking measures to improve. Can those of you with the issues please give him and the team at DHP a chance? Isn't that what you would want if you were in Dan's position? What does DHP have to gain if they do not follow-through with orders? Think about it. These are real people bringing us real products at good prices...can't you cut them a little bit of slack for goodness sake? OR should I go ahead and call the waaaam-bu-lance for a couple of you?
This company has been in business for a long time and has proven that it "can" deliver and "does" deliver. There are explanations for everything. You want it cheap, you want it fast, and you want it now, you want individual spoon feeding, you want notification, you want tracking, you want to be rubbed and stroked, me, me, me, me, etc.. Really?
I have yet to read of a case where an order was not filled at or beyond expectations. Not one instance.
For those of you that think you are their only customer, maybe you should re-evaluate your "me-myself-and I first" status. And BTW, the world does not rotate around you.
Dan is obviously concerned about some of the comments and is taking measures to improve. Can those of you with the issues please give him and the team at DHP a chance? Isn't that what you would want if you were in Dan's position? What does DHP have to gain if they do not follow-through with orders? Think about it. These are real people bringing us real products at good prices...can't you cut them a little bit of slack for goodness sake? OR should I go ahead and call the waaaam-bu-lance for a couple of you?
Good luck to those having issues!
Tourer
Joined: Dec 2007
Posts: 281
Likes: 0
From: FL
JK
Seriously I wish everybody luck with them...
I draw the line when I'm blatantly lied to by a company that just received a good chunk of my hard earned money...
Cruiser
Joined: Feb 2007
Posts: 152
Likes: 8
From:
I called and spoke with Frank on Feb 16 about several things I wanted to order. He suggested that I email him a list of what all I wanted to the address he gave me. I sent an email to him, and also to Eastern Performance and M&M Cycles all in the same day. M&M replied with a price within a couple hours, Eastern replied the next business day. I never heard from Frank, so I went on Direct Harley Parts website and sent a email through their contact page. I have yet to hear from anyone there. I ordered $1800 worth of parts from M&M a couple days later and received it within 2 weeks. There are plenty of companies out there in this economy who really want and appreciate the business....that's where my money goes. I won't go out of my way to shop somewhere that evidently doesn't want my business!
Road Master
Joined: Aug 2007
Posts: 884
Likes: 26
From: Mesa, AZ
For me, I searched and found that they offered Progressive shocks cheaper than anyone..So I placed my order..Response was parts would arrive on Saturday...I got them on Wednesday...That was great since I was having a bad day..I got to go play in the garage...So, I got the best price, arrived 3 days ahead of schedule and I got rid of my bad day..I told a friend about them and he ordered his Rineharts from them...So far so good..He seemed happy as well...I will use them again...
Stellar HDF Member
Joined: Aug 2008
Posts: 2,404
Likes: 11
From: Southern Nevada (Pahrump)
I've ordered a couple of different times with them & my experiences have been ok. Certainly NOT the fastest but the prices were GREAT so it was worth the wait. Eastern was by far the fastest shipping I have received in regards to buying bike parts. If SUPER-FAST shipping is what your after, DHP may not be who you want to use. For GREAT prices I don't think they can be beat. My experience with the customer service I have to say was GREAT! I try to call & NOT rely on emails... JMHO
Last edited by klaybus; Mar 9, 2012 at 07:16 PM.
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Advanced
Joined: Jan 2012
Posts: 81
Likes: 0
From: shiremanstown, pa
I was kinda disappointed with them today. I called and spoke to a nice lady. Asked if I could just find out what my order status was. She asked for my order number then said shed check with shipping. 5 mins on hold, she comes back and says she can't find a tracking number and she's not 100% sure if my stuff went out yet. So she tells me she will call me back AND email me with a tracking number when she figured it out today.
Well guess what? NO call or EMAIL. Surprise surprise.
I ordered my stuff (1094 dollars worth) on Friday morning march 2nd. So they are def NOT fast shippers for me. 7 days later and no info on my stuff. Kinda bullshh@t if u ask me. If there was a problem or a back order or whatever, I'd like to know. Unprofessional to say they call me back and not do so.
Frustrated now.
Well guess what? NO call or EMAIL. Surprise surprise.
I ordered my stuff (1094 dollars worth) on Friday morning march 2nd. So they are def NOT fast shippers for me. 7 days later and no info on my stuff. Kinda bullshh@t if u ask me. If there was a problem or a back order or whatever, I'd like to know. Unprofessional to say they call me back and not do so.
Frustrated now.
Outstanding HDF Member
Joined: Aug 2009
Posts: 2,858
Likes: 217
From: Puyallup Wa.
DHP is in Ca. For me it is fast shipping being in Wa. Fri. Morning order Sat. Tracking number Tues. Parts on door step. I AM NOT knocking Eastern Performance but for me they are slow shipping. Just pointing out location plays with shipping times.