Direct Harley Parts
Ultimate HDF Member
Joined: Jan 2008
Posts: 6,532
Likes: 132
From: SoCal
I was kinda disappointed with them today. I called and spoke to a nice lady. Asked if I could just find out what my order status was. She asked for my order number then said shed check with shipping. 5 mins on hold, she comes back and says she can't find a tracking number and she's not 100% sure if my stuff went out yet. So she tells me she will call me back AND email me with a tracking number when she figured it out today.
Well guess what? NO call or EMAIL. Surprise surprise.
I ordered my stuff (1094 dollars worth) on Friday morning march 2nd. So they are def NOT fast shippers for me. 7 days later and no info on my stuff. Kinda bullshh@t if u ask me. If there was a problem or a back order or whatever, I'd like to know. Unprofessional to say they call me back and not do so.
Frustrated now.
Well guess what? NO call or EMAIL. Surprise surprise.
I ordered my stuff (1094 dollars worth) on Friday morning march 2nd. So they are def NOT fast shippers for me. 7 days later and no info on my stuff. Kinda bullshh@t if u ask me. If there was a problem or a back order or whatever, I'd like to know. Unprofessional to say they call me back and not do so.
Frustrated now.
Stellar HDF Member
Joined: Aug 2008
Posts: 2,404
Likes: 11
From: Southern Nevada (Pahrump)
If I had just went to my local dealer & purchased them I could have had them the same day. Of course I probably would have paid 30%+ for that luxury. I guess the point I'm trying to get across is if you wanna save a bunch of money, you may have to wait. It costs money to sit on inventory.
With that being said, there's no excuse for poor customer service. Luckily for both of us I didn't experience that....
Advanced
Joined: Jan 2012
Posts: 81
Likes: 0
From: shiremanstown, pa
yeah it just nice to know whats going on and where ur money has went and where the stuff is... i wouldnt have been upset or frustrated even if the stuff was backordered or whatever.its all about communication. when u see people posting that they get the shipment email and recieve stuff in couple days, it makes u wonder what was wrong with ur own order. its reassuring to know its on its way...so its all working out....gotta get a few more parts and my stunt harley will be done
happy customer =)
happy customer =)
Road Master
Joined: Oct 2010
Posts: 1,038
Likes: 1
From: Katy, TX
Super customer service got a reply I sent over the weekend on Sunday night 10:30pm their time. Pretty amazing in my book.
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Stellar HDF Member
Joined: Jan 2007
Posts: 3,447
Likes: 163
From: Northern VA
Here's feedback from my most recent DHP purchase.
- 3/9 placed order for Redline Powerpack
- 3/9 received "Order Process" email shortly after placing order
- 3/12 received "Order Update" email saying order processed.
- 3/13 received "Order Update" email with UPS tracking information.
- 3/13 received The Powerpack from UPS
So it took 5 days to get my Powerpack and I received 2 email communications updating the status of the order. Pretty solid in my book.
This is my 4th order with DHP and all the previous orders went off without a hitch too, and the DHP prices are/were great. I'll continue to use DHP.
- 3/9 placed order for Redline Powerpack
- 3/9 received "Order Process" email shortly after placing order
- 3/12 received "Order Update" email saying order processed.
- 3/13 received "Order Update" email with UPS tracking information.
- 3/13 received The Powerpack from UPS
So it took 5 days to get my Powerpack and I received 2 email communications updating the status of the order. Pretty solid in my book.
This is my 4th order with DHP and all the previous orders went off without a hitch too, and the DHP prices are/were great. I'll continue to use DHP.
Outstanding HDF Member
Joined: Jul 2010
Posts: 2,727
Likes: 6
I'm not too happy with them. I ordered some stuff on Monday over the phone, they were supposed to call me back in 10 minutes and give me the total price. The next day I called them and spoke to Frank (again) he said he would call right back, he never did. Today is the 3rd day and I still do not know how much the order will cost. If they don't call by tomorrow morning I'm going to cancel the order. I don't care if they are cheaper, you would never know it if they can't even give you a price. I would rather pay full price and get what I ordered. Three days with my credit card info and not even a price qoute, *uc* em.