1458 miles and getting new compensator assembly!!
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Road Master
Joined: May 2012
Posts: 910
Likes: 115
From: Elk Mound, WI
1458 miles and getting new compensator assembly!!
Went for a ride of about 150 miles today and ended up at the dealer because my bike started clattering really loud and shaking pretty bad. The mechanic took a listen to it and said it was in the primary and needed to be torn apart. He found that the compensator was all jacked up. REALLY!!! The part they need is minimum 2 days out. The real pisser is that I took the entire week off from work to put some miles on my brandy new Ultra and now I'm bikeless. The dealer wouldnt even consider a loaner for me. Now I'm mad. 1) at the fact I just spent over 20,000 for a new bike that's broken already with a bit over 1400 miles and 2) the dealer won't help me out with a loaner for a couple of days. The entire situation is BS. Just wanted to vent a little. Has anyone else run into this type of crappy situation? I'd like to know I'm not alone in my misery.
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Road Master
Joined: May 2012
Posts: 910
Likes: 115
From: Elk Mound, WI
The other thing I forgot to mention is that the salesman who sold me the bike walked right past me 3 different times and never once said hello or asked what was up. It's like now that he made his money off me I don't exist. The service after purchase is not very friendly. I've pretty much decided after the repair of the compensator I will be taking any and all business to another dealer in the area. Rather than a 15 minute drive it'll take me an hour but it's a small price to pay for a decent experience.
Seasoned HDF Member
Joined: Dec 2009
Posts: 17,684
Likes: 6,062
From: Niagara, Ontario, Canada
I would go in, ask for the owner of the dealership, and vent to him. He should be aware of the idiots that work for him, and if he supports what's happened to you, head out down the road to another dealer. I have no idea where these people think the way they do, customer service is key to longevity !
Road Master
Joined: Oct 2010
Posts: 1,038
Likes: 1
From: Katy, TX
They only help you out with a loaner if you got the extended warranty that includes a loaner if they keep your bike over night.
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Outstanding HDF Member
Joined: Mar 2009
Posts: 2,216
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From: Central Illinois
If everyone who had to leave a bike for warranty work got a loaner the dealer would have no bikes. Very few dealers of any kind, including auto dealers, give out loaners on a regular basis.
Is your bike a 2012? These are supposed to have the SE compensator, that's strange that those are going out also.
Is your bike a 2012? These are supposed to have the SE compensator, that's strange that those are going out also.
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Thread Starter
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Road Master
Joined: May 2012
Posts: 910
Likes: 115
From: Elk Mound, WI
If everyone who had to leave a bike for warranty work got a loaner the dealer would have no bikes. Very few dealers of any kind, including auto dealers, give out loaners on a regular basis.
Is your bike a 2012? These are supposed to have the SE compensator, that's strange that those are going out also.
Is your bike a 2012? These are supposed to have the SE compensator, that's strange that those are going out also.
Road Captain
Joined: May 2010
Posts: 698
Likes: 1
From: Texas Hill Country
...that really sucks....what were the symptoms?.. Mine has a pretty loud clatter in the primary when easing the clutch out or pulling clutch in in first. Kind of a bang, 1400 miles, dealer says normal..my 07 didn't do it,my bil's 09 ultra, the two softails and the street bob don't either