Note- If you would have bothered to finish reading my thread you would have seen how I came to a resolution on my own so there is nothing to dispute.

Incredible appetite for addressing my grievances, because I posted a bad experience I had this one time with a company, really? Feel free to search the threads I have started if you think I am such a whiner.

As for the comment on losing me asa customer, if you're mentality is the same as Lake Shore's then I wouldn't want to be your customer anyways.

As for not understanding how the company works, I fully understand, and you can keep explaining until your fingertips turn blue, you fail to recognize that they have a bad business practice.

It is in no way common practice for any company to charge someone money for out of stock items without notifying them first. But it's clear to me that you fail to comprehend anything I write because you just keep going back to stating "it's policy", like one of these morons from the middle east handling CS for American companies identifying themselves with American names.

If you're not affiliated with LSHD then why have you felt so compelled to start this thread with inferences to my thread? A perpetual need to come to their defense.

This website is intended for us to help each other out, and you seem to feel a need to discount my experience because you have never had one like it. So because it's never happened to you it's never happened? Kinda like not hearing the tree fall in the woods so it didn't fall?

Once AGAIN, not sugar coating anything about their practices, I understand what they have as policy, how do you charge a "re stocking fee" for an item that was NEVER in stock????

How do you charge a customer money for product you don't have and not let them now you don't have said product until the date of delivery when an order shows incomplete?

And how do you try and force a customer into "store credit" by not allowing them to return something?

I am done having this conversation with you, you can quote policy for the rest of your days, what they're doing is not right, it has nothing to do with the "speed" of delivery, it's shady business practices. Just because you don't see it that way does not nullify someone else's experience.

I wish you the best with your "hypothetical" business" since it seems you have a VERY similar mentality to LSHD.

It's people like you that feel others have no right to complain that are ruining the Customer Service based business for consumers, because you think treating people inadequately based on loopholes in policies is proper business practice.

Good Day Sir!

 

The original thread was started because of a bad experience with LSHD and to let others know what they might encounter. This thread has made me decide to use LSHD only as a last resort. It doesn't cost $$$ to be polite and have good PR with a customer, when I owned a business I dealt with several wholesalers and had a very good report with most. To suggest that bikers need to be treated with a lower standard than normal people is ludicrous, am I too believe that because I own a motorcycle I am trash and scum of the earth and deserve to be treated as a low class person? Or explain to me what is meant by being treated like a biker. Anyway I have been using Surdykes and another forums member for my parts lately, and have been treated well, thanks for letting me know that LSHD isn't for me.

 

Thanks for posting your insites (all sides) on this company. I'm probably going to spend over $10k on my bike over the next year and this company woen't get a cent of that.

 

I agree. If they really want to be just a wholesaler, then that's what they should do. You want to sell to the public?? Start showing that you care about their business.
Also makes me think that there is a tie of some kind between LSHD and the OP.
There are lots of other places to get good prices and good service!!!

1HarleyGuy1

 

I have used LSHD for $$$$'s in my short time as a HD owner with positive interaction with Bill.
please, anyone feel free to mention someone else with constant $500. w/free shipping, 20% off, no tax and can order online and contact them. Shipping always put Zann. at dealer prices. Surdyke has specials sometimes to match.
I am open to others...waiting

 

I honestly have no dog in this hunt, except to say that I have also ordered thousands of dollars from LSHD1 and have consistently gotten good service, I've exchanged many e-mails with Bill, which were answered quickly and courteously.

The 20% off, free shipping and the fact that they take HD Chrome Cash have saved me a TON of money. I've never ordered anything I needed the next day, never had to cancel, never gotten the wrong part, never had to return anything. I have experienced the non-notification of backorder status, it's not been a problem for me.

Will this bad experience cause me to not shop there anymore? No it won't, I will continue. If others choose not to, that's all of our rights.

If someone can point me to a superior online retailer who has as good a price incl. shipping and takes Chrome Cash and has NO reports of bad experiences, I'll consider taking my business elsewhere...

 

As I recall, the OP in the thumbs down thread said he used Paypal to pay for the parts. What recourse is there when you don't get what you ordered (or get defective goods) and pay with Papal? If it turns out there is no help from Paypal, then I would only buy parts via the Internet with a credit card.

 

It took me over 5 months to get almost all of my refund for extended warranty that I cancelled before delivery, now lets talk about who has bad CS.

 

I have never bought from LSHD but I wouldn't hesitate to do so. I did try to call them once on the availability of a part but was told that internet orders were not able to have direct communication with counter personnel. The tone was direct and businesslike and maybe a little on the snotty side, which is about the same way the local parts salesmen are. As long as you know going in that is how their system operates you should expect the service you get. I actually waited over 2 months for a set of Agitator wheels from my local dealer and they also will only order with pre-payment.

 

Although it has been at least a year since I last ordered from them, I have bought a ton of parts from LSHD1.com I only had one problem with a part damaged in shipment due to poor packaging and when I contacted them by email, Bill said to repackage the part in the box exactly the way it was sent to me and return it. I did and they sent me a new one right out packed expertly this time. Occasionally you do wait for some parts, but I have to at the local dealer also. Even though I have to pay both tax and shipping, since I live in Illinois, I have saved a ton of money than buying at the local dealer.