Well - someone needs to say it -

These guys have saved me a lot of money over the years - and they're completely rigid about their policies. I forgot to order one part once - I e-mailed them 5 minutes after I submitted my $600 dollar order asking them to add it to my order because I wanted to get free shipping and the 20% discount on one more part. No dice, they don't do that - OK - I get it. I know where I stand.

They're a straight forward company that sells parts for a straight 20% off.

Their policies are perfectly clear. They're not going to bend over backwards and they're not going to put up with a bunch of crap but then again they're going to give you a straight up deal.

Don't order anything from them you can't afford to wait a month for (or on rare occasions even longer) - remember they may have to order parts in - some parts take a while to get from the supplier. LSHD has little or no control over that. If you just have to have the part yesterday - buy it locally. If you are concerned about the wait - check to see if it's back ordered at your local dealer. If it is, chances are it's on backorder nationally.

They don't treat you like you're shopping at Starbucks or Nordstrom's - they treat you like you own and ride a motorcycle.

Man up if you want a break on the price. If you want to be treated with kid gloves then go pay full price at the local dealer. That's what the dealer is there for.

 

Nice........

 

To me, that doesn't sound like "a straight forward company", they sound like a company that doesn't know the meaning of customer service. Are you kidding about this or something? You emailed them 5 minutes after submitting an order and they told you to pound sand? On a $600 order?

And also, just because we ride Harley's doesn't mean to me that we should be treated to lower customer service standards. So because you are a rider, you don't think you should be treated like a "real" person?

Thanks for the heads-up though. I've never dealt with them but I wouldn't want to after hearing your experience with them.

 

OHH SHITT......................
sounds like somebody read someone elses post. this could get good.

just in case you want to read it
https://www.hdforums.com/forum/touri...eshore-hd.html

 

Thank you!

I find it ironic that in an attempt with implied insults to take a shot at me about the thread I started recently complaining about them (LSHD), he did nothing more than back up what I was saying about their service.

 

Yeah, I had an experience similar to what you experienced with LSHD at a HD dealer once...rode up on my Honda (at the time I bought it, it was all I could afford) and asked if they had any bikes I could look at because I didn't see any when I walked in. I didn't know at the time (years ago) about the waiting lists, non-refundable deposits, etc. So anyway, the gay pirate behind the counter glares at me and snarls, "do you see any f'n bikes???" I walked out without saying anything (rare for me, believe that!) and never went back, even though they were local. Point being, I guess I should have been grateful they treated me like a 'real biker', even though I was riding my Honda, and given them all my future business. That's what you're telling me about LSHD's interpretation of customer service, right? Well, someone had to say it. F?ck LSHD. I'm not so f'n cheap that I won't pay a little more if I have to in order to feel like someone wants my business, and not like some 'we really don't give a f?uck about you' a-hole.

 

Zanotti's was the gold standard in customer service. You knew before you ordered what parts were available, and if they weren't, you knew the expected delivery date. What was in stock arrived at my door in just a few days. Zanotti's provided excellent service, even though I assume they were aware that I owned and rode a motorcycle. Whatever that means. I've placed orders with LSHD in the past, and will only use them as a last resort.

 

LSHD is a discounter not a full service retailer.

Think of it like a wholesale builder's supply house. The type that has a sign up saying "no retail customers".

One of the reasons a wholeseller doesn't deal with the public is that it costs them to deal with customers who need help deciding what they want and expect to be able to return items they didn't really need.

Hypothetically, suppose I run a business and I take in 100 orders each day.

Further, suppose my order intake is the result of running an internet business and to get that volume I need to offer a 20% discount.

Let's suppose that reduces my margin from 25% to 5%.

I can only afford to do this if my overhead is really low.

Back to crunching the numbers.

Let's say my average order is $200 so my profit before expenses is $10. I make a gross profit of $1000 a day but I have to pay a staff to process those orders and pay that staff out of my profit. Perhaps, given the scale of my business I can only afford to pay one employee who has to process 100 orders every day.

It only takes a few of these 100 customers wanting to change their orders while in process or to return items etc to bring my order processing operation to its knees.

I have a choice at this point. Hire another employee to handle the workload or employ strict policies to discourage customers from overburdening my service operation.

So, as a potential customer of my hypothetical company, you get to decide. Will you do business under these terms or will you pay more for the customer service you want/need?

As a regular customer of LSHD I am willing to give up a certain degree of service to get the discount they offer. If there was another company out there offering the same discount but with better service I'd probably shop there instead. It's a choice I make based on the business proposition I'm offered.

I get to decide. It's a free market. You decide what you want but please don't knock a business when they tell you up front what the deal is and you then expect something else after the fact. If you don't like the deal go somewhere else and if you find a better deal please do let us all know where that is.

 

It is painfully obvious that you somehow have a tie to LSHD!

Because you obviously did not comprehend anything I wrote in my thread, so I will once again re- type here in yours.

The delay for parts is not the issue. When products are on backorder the customer has a right to know BEFORE you take money from him/her. Every other company I have ever dealt with at the minimum send me an email most have even called to inform me of the back order and have let ME decide if I want to wait. I believe this is even more imperative when you charge re-stocking fees. I had absolutely no clue anything was on backorder until my order arrived incomplete, then that same day after receiving my order I get an email saying things are on backorder.

Furthermore, how do you charge a customer a "re-stocking" fee for an item you didn't even have in stock? Really genius?

Throw on top of all this Bill Sparks shitty CS, and there was nothing pleasant about the experience.

This has nothing to do with where one buys coffee, or their manhood, it's shitty business practice.

So you can sit there all you want with your hypothetical BS, and tell whomever you know at LSHD they can go pound sand.

Ego is not a substitute for customer service and it never will be

Oh, and I still haven't received an RMA for a return, they conveniently only emailed me one for store credit!

 

Facts:

• I read your post in the thread you started and I am somewhat sympathetic. I suggest you contact your credit card company and dispute the charges made against your account by LSHD.
• I have no affiliation what so ever with LSHD other than that I am a customer.
• I have done enough business with LSHD to know that they don't sugar coat their communication with the customer.
• I started this thread, not as a personal attack on you or a direct rebuttal but rather to ensure that forum members who had not dealt with LSHD would get a clearer picture of what to expect.

Opinions/inferences:

• You are good at infering things based on my posts that are not true - for instance my affiliation with LSHD is non-existant.
• You do not seem to have bothered to read or at the very least understood what I have written explaining the business side of how a company like LSHD might operate.
• You seem to have an incredible appetite and personal bandwidth for addressing your grievances. If I were a business interfacing with you I think you would drive me to distraction and that I would prefer to lose you as a customer.
• Not everyone that orders from LSHD has a shitty experience. However, as previously stated, it is a good idea to have limited expectations.

I hope you resolve the situation to your satisfaction. I suggest - as previously mentioned, that you use the strong arm of your credit card company to help you out.

Good luck. D