Custom Dynamics
Concur with the "call them" recommendation, which goes for most customer service issues with any firm. At a minimum, a follow-up Email to your first would have been a good idea before putting them on probation.
Again, like everyone else, the products are great; no doubt about it. But the people and their support is definitely top shelf IF you reach out and make contact.
Email is not the end-all when working through support issues. Phone calls ALWAYS work better.
Again, like everyone else, the products are great; no doubt about it. But the people and their support is definitely top shelf IF you reach out and make contact.
Email is not the end-all when working through support issues. Phone calls ALWAYS work better.
Exactly!!! No matter what company. No matter what the reputation. When I have a technical or CS issue I want to make sure that I am being heard. E-mails are so easy to reply to with a blanket response.
I have to add that they are great about their lifetime warranty. I have had the turn signals that are on my street glide since 2008. There have been a few design upgrades due to failures and led failures. Each time they have sent me new ones out very quickly (once overnight because I was leaving on a trip). While the email may be great to document your problems definitely call them they have decent hours and their staff have me going back to them if I need something they carry.
Road Warrior
Joined: Apr 2011
Posts: 1,905
Likes: 66
From: Hartford, AL
I have the BAL-1 brake light but the CD tour-pak and turn signals with the modules and cables to make everything back there RTB. The BAL-1 and CD lights all play well together. CD a great company to work with and quality products. Thinking about going with the front fender LED also.
Novice
Joined: Apr 2009
Posts: 19
Likes: 0
From: St Louis MO
I have their products across the front of my touring bike for turn signals and the fender tip light, works great, very bright. I did have one turn signal get dimmer than the other and they required me to send it back, but sent me a new one at no charge in just a couple of days.
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