Exactly!!! No matter what company. No matter what the reputation. When I have a technical or CS issue I want to make sure that I am being heard. E-mails are so easy to reply to with a blanket response.

 

I have to add that they are great about their lifetime warranty. I have had the turn signals that are on my street glide since 2008. There have been a few design upgrades due to failures and led failures. Each time they have sent me new ones out very quickly (once overnight because I was leaving on a trip). While the email may be great to document your problems definitely call them they have decent hours and their staff have me going back to them if I need something they carry.

 

I have the BAL-1 brake light but the CD tour-pak and turn signals with the modules and cables to make everything back there RTB. The BAL-1 and CD lights all play well together. CD a great company to work with and quality products. Thinking about going with the front fender LED also.

 

I have their products across the front of my touring bike for turn signals and the fender tip light, works great, very bright. I did have one turn signal get dimmer than the other and they required me to send it back, but sent me a new one at no charge in just a couple of days.

 

i have them front and rear. i also have the newer mega plasma rods which i think are well worth it.