Harley ESP covered item dispute?
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Cruiser
Joined: Mar 2008
Posts: 217
Likes: 2
From: Liverpool, NY
Harley ESP covered item dispute?
Here is the readers digest. Took the bike in for the 20K service ('06 CVO Ultra-not that it matters all that much). Got a call that they discovered that between my motor and transmission cases were starting to leak. They also discovered that my throttle and idle cables were rusting and were already showing signs of wear. To repair the case leak a little over $1k and the cables were going to be $215 +/-. I told them I had a 2 year Harley ESP and would these be covered? The service rep seemed to believe so but would call and get back to me once they let him know.
He calls back and says the cases leak was covered (thank goodness) but the cables would not be. I found this odd as the booklet I have on the ESP indicates under "Fuel" that "control cables" are a covered item. I mentioned this to the rep and he said well they said they're not covered.
My question is this. Can I dispute the cables not being covered? It's an EFI bike. What other control cables could there be in the "Fuel" path that might be covered?
I know it's "only" $215+/- but I'm not sure I'm buying the idea of them not being a covered item. Is there anything I can do to plead for coverage on these parts?
Opinions welcome....
He calls back and says the cases leak was covered (thank goodness) but the cables would not be. I found this odd as the booklet I have on the ESP indicates under "Fuel" that "control cables" are a covered item. I mentioned this to the rep and he said well they said they're not covered.
My question is this. Can I dispute the cables not being covered? It's an EFI bike. What other control cables could there be in the "Fuel" path that might be covered?
I know it's "only" $215+/- but I'm not sure I'm buying the idea of them not being a covered item. Is there anything I can do to plead for coverage on these parts?
Opinions welcome....
Tourer
Joined: Sep 2012
Posts: 415
Likes: 1
From: Virginia Beach
I would suggest he is throwing something against the wall to see if it sticks. Go stand on his desk with a copy of the ESP, point to that paragraph and state very clearly and sternly that it is covered. Then shut up! The first person to speak, loses! Negotiating 101. Don't take no for an answer. If everything you say is true, you just have to let him know you are willing to elevate it as far as necessary. Be a squeaky wheel until you get some grease!......... Then go spend that 200 bucks on some chrome!
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Cruiser
Joined: Mar 2008
Posts: 217
Likes: 2
From: Liverpool, NY
Thanks for the suggestions and opinions thus far. The ONLY thing I can think of as to why the cables aren't covered is because they are "rusted" and therefore may not be deemed a manufactured defect. If that even counts....
I will read over the fine print this evening on my ESP contract and see if I can identify a clearer reason for the denial. I may also go and have a little face time with the my dealer. Been going there for years. I may also just ring the warranty company to get clarification on covered and uncovered "control cables".
If you think of any other strategies let me know!
I will read over the fine print this evening on my ESP contract and see if I can identify a clearer reason for the denial. I may also go and have a little face time with the my dealer. Been going there for years. I may also just ring the warranty company to get clarification on covered and uncovered "control cables".
If you think of any other strategies let me know!
Outstanding HDF Member
Joined: Jan 2011
Posts: 2,590
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From: Western Illinois, land of bad roads, and corrupt politicians
Print this out http://www.harleysellersassist.com/e...sed%201209.pdf and circle CONTROL CABLES under FUEL SYSTEM.
Show it to them and ask if they know what control cables are.
Do it in person...... they are usually not as brave when you are staring at them.
Show it to them and ask if they know what control cables are.
Do it in person...... they are usually not as brave when you are staring at them.
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Outstanding HDF Member
Joined: Feb 2007
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From: usa
Back in the spring of 2006 I bought a new EG Standard.The motor in the standard was gray,similar to the CVO motor.A year or so later I noticed what looked like a bit(very very little) of oil seepage between the tranny and motor case where they bolted together,behind the rear cylinder.I was told there was no oil in that area and it was a residue from the cases rubbing together.It only gets noticed on the gray motor not on the black motor.I rode the bike for 50K miles and it never got any worse.
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Road Master
Joined: Apr 2012
Posts: 826
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From: Phoenix
Back in the spring of 2006 I bought a new EG Standard.The motor in the standard was gray,similar to the CVO motor.A year or so later I noticed what looked like a bit(very very little) of oil seepage between the tranny and motor case where they bolted together,behind the rear cylinder.I was told there was no oil in that area and it was a residue from the cases rubbing together.It only gets noticed on the gray motor not on the black motor.I rode the bike for 50K miles and it never got any worse.