Strange think happened today
Thread Starter
|
Road Master
Joined: Sep 2005
Posts: 797
Likes: 1
From: Gig Harbor, WA
Well it looks like I'm dead in the water until at least the end of the month. The shop isn't even going to start tearing it down until the 24th.
I went and looked at some of the material they pulled off the transmission drain plug, a small bag full of 1/8" x 1/4" pieces of what looks to be bearing material.
So a brand new bike with about 2600 miles with transmission bearing failure, NICE.
Nothing was reported at the 1000 mile service so all of this occurred in the last 1600 miles.
I went and looked at some of the material they pulled off the transmission drain plug, a small bag full of 1/8" x 1/4" pieces of what looks to be bearing material.
So a brand new bike with about 2600 miles with transmission bearing failure, NICE.
Nothing was reported at the 1000 mile service so all of this occurred in the last 1600 miles.
Extreme HDF Member
Joined: Dec 2006
Posts: 10,045
Likes: 36
From: ST. Louis
That definitely sux big time since I'm sure a month out of your (Gig Harbor, WA) riding season is a pretty significant amount of time.
Thread Starter
|
Road Master
Joined: Sep 2005
Posts: 797
Likes: 1
From: Gig Harbor, WA
One of my friends offered to let me take his 2010 Street Glide (he has two bikes. An Ultra and a Street Glide) but it just wouldn't be the same.
Stellar HDF Member
Joined: Dec 2009
Posts: 2,561
Likes: 280
From: North Cental Iowa
That's totally unacceptable, I'd talk to the salesman you purchased it from & if he won't go to bat for you I'd go to the general manager or the owner. If they don't tear it down till then & then have to order parts who knows how long it could be. If you can't get any satisfaction from the dealer go to MOCO & complain, it shouldn't take 3 weeks to "look" at a warranty problem that disables the bike. If they won't do anything tell them to fill the tranny & you'll ride it to the 24th & see what they say. I'd also find a different dealer if that's what their customer service is like!!!
Thread Starter
|
Road Master
Joined: Sep 2005
Posts: 797
Likes: 1
From: Gig Harbor, WA
To be quite honest I don't understand why they just don't order a transmission for it. It's quite obvious that it has a problem when metal pieces you can just about get part numbers off of come out of the drain. I want it all replaced.
Road Master
Joined: Feb 2012
Posts: 800
Likes: 408
From: Middle Tennessee
I think you want the case and all parts trashed. If you have that kind of internal transmission damage, there has been floating metal pieces inside that box and meshing with gears and you do not want that transmission back on your ride. You will never trust it.
A transmission swap should take a good mechanic a days work, two max? I am guessing. But would have you on the road in less that a week.
Remind the owner you have reservations and that you want YOUR bike going with you. At the least he should give you a loaner for the trip.
Similar story but not nearly as bad. I pulled in to the dealer service on day five after delivery with a bad voltage regulator. First question was do I have a reservation. My reply was this. Lets start over guys. You delivered a bike with known regulator issues and you want me to come back? I am leaving this here and you can fix it now. If no regulator in stock, take one off of a new bike and swap it out, but this is my ride home today.
Called me in two hours with a repaired bike.
My point, it is up to you to push back sometimes. This is one of those times.
Ultimate HDF Member
Joined: Jul 2012
Posts: 5,282
Likes: 2
From: Northwestern Nevada
I live 100 miles from the closet shop (Indi & dealers) and always tell them when I make the appointment, and when I arrive at an appointment, that I'm staying at their shop until they finish...
Of course, I do most of my own work being so far out, but for some stuff, I don't have the tools, equipment, or talent, so occasionally, they do stuff for me. When I need them, I ensure they schedule it for a day when they can finish.
Not the same in your case as this is detrimental condition so timing could not be scheduled, but in my mind, push like hell. Be okay with pissing them off if they have sensitivities about insistent customers. After all, they are in business to provide service, they signed service contracts with you, and it's time to get to work. My 2 cents.
Of course, I do most of my own work being so far out, but for some stuff, I don't have the tools, equipment, or talent, so occasionally, they do stuff for me. When I need them, I ensure they schedule it for a day when they can finish.
Not the same in your case as this is detrimental condition so timing could not be scheduled, but in my mind, push like hell. Be okay with pissing them off if they have sensitivities about insistent customers. After all, they are in business to provide service, they signed service contracts with you, and it's time to get to work. My 2 cents.
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
7 Times Harley-Davidson Chucked Tradition Out the Window
Verdad Gallardo
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Verdad Gallardo
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
Thread Starter
|
Road Master
Joined: Sep 2005
Posts: 797
Likes: 1
From: Gig Harbor, WA
Please read above. It has nothing to do with anything electrical.
Thread
Thread Starter
Forum
Replies
Last Post
Andrew5305
Touring Models
5
Sep 19, 2018 10:21 AM