When Will The MOCO Do Something??
Outstanding HDF Member
Joined: Mar 2008
Posts: 2,306
Likes: 39
From: Everywhere
And when HD does release a fix, if it doesn't correct everything, people will complain that they rushed the fix to market. the MOCO can't win with some people.
Road Warrior
Joined: Sep 2007
Posts: 1,693
Likes: 17
From: Ontario Canada
It is a little frustrating. I spent a long time trying to get the bike to accept the update for the GPS piece and it won't work. The people Harley used for the GPS update (Navi ) have absolutely not contact info on their site no phone number, no email ........nothing at all. It really does looks like Navi removed all their contact info as they still have the page but it is blank. I have purchased a dozen or more new Harleys and this is the first time with really any kind of issue large or small.
I am sure Harley is aware of the software issues with the infotainment system that is frustrating so many people. I am disappointed the haven't emailed current 14 owners or a least told the dealers that they are aware of some problems and a fix is in the making. My faith in Harley is not gone but they need a rap on the knuckles for their lack of response to the irritation they are causing for their customers. I purchased my last 3 Harley bikes using the profit made from buying their stock. $9.00 in 2009 to $65 in 2013 they are doing something right. I am counting on them trading at $75 by year end but if they don't start looking after some disgruntled customers they may get hurt.
Seems to be less overheat issues of late and it looks like they are fixing the ones that come up. Smaller problem but still annoying is a GPS that wont handle more than 9 stops and an Auto volume control that doesn't work. I have not had a coolant puking problem the fan comes on and off at times but no puking.
On the positive side the bike is faster, handles better, feels better, has less buffeting sticks like glue in the corners, has great lighting, improved passenger comfort and I love it.
I am sure Harley is aware of the software issues with the infotainment system that is frustrating so many people. I am disappointed the haven't emailed current 14 owners or a least told the dealers that they are aware of some problems and a fix is in the making. My faith in Harley is not gone but they need a rap on the knuckles for their lack of response to the irritation they are causing for their customers. I purchased my last 3 Harley bikes using the profit made from buying their stock. $9.00 in 2009 to $65 in 2013 they are doing something right. I am counting on them trading at $75 by year end but if they don't start looking after some disgruntled customers they may get hurt.
Seems to be less overheat issues of late and it looks like they are fixing the ones that come up. Smaller problem but still annoying is a GPS that wont handle more than 9 stops and an Auto volume control that doesn't work. I have not had a coolant puking problem the fan comes on and off at times but no puking.
On the positive side the bike is faster, handles better, feels better, has less buffeting sticks like glue in the corners, has great lighting, improved passenger comfort and I love it.
Elite HDF Member
Joined: Oct 2010
Posts: 3,504
Likes: 12
From: DOWN SOUTH
OP, a fix will come out when they figure out what the problem is. ALL you can do is 1. keep taking it back to the dealer, complain, get it documented and try getting your bike replaced under some type of lemon law ( which to me is a bit extreme just for a radio problem) 2. DO NOTHING AND WAIT FOR THE FIX TO COME OUT ITS UNDER WARRANTY, RIDE THE **** OUT OF IT. 3. Keep posting on here complaining, LMAO (sorry had to say it) Be patient, the mothership will release a fix when they figure it all out. You have to remember they pushed this bike out the door with all of the new changes so they could keep up with the competition and IMO the bike has not been tested enough before release. Hope you get it figured out, stay safe.
Road Warrior
Joined: Sep 2007
Posts: 1,693
Likes: 17
From: Ontario Canada
OP, a fix will come out when they figure out what the problem is. ALL you can do is 1. keep taking it back to the dealer, complain, get it documented and try getting your bike replaced under some type of lemon law ( which to me is a bit extreme just for a radio problem) 2. DO NOTHING AND WAIT FOR THE FIX TO COME OUT ITS UNDER WARRANTY, RIDE THE **** OUT OF IT. 3. Keep posting on here complaining, LMAO (sorry had to say it) Be patient, the mothership will release a fix when they figure it all out. You have to remember they pushed this bike out the door with all of the new changes so they could keep up with the competition and IMO the bike has not been tested enough before release. Hope you get it figured out, stay safe.
By the Way pnycar Thank You for your service.
Tourer
Joined: Jun 2009
Posts: 361
Likes: 5
From: Staten Island
I did a similar thing. Always wanted a Harley but could not afford one. So I kept my Honda VF500 Interceptor and purchased some HD stock. I figured if I believed enough in a company that I trust the safety of my life riding one, then the safety of a grand or two would be no problem.
I made a substantial increase in my down payment for my first Harley through the purchase and sale of HD stock!
Road Warrior
Joined: Feb 2008
Posts: 1,301
Likes: 7
Apparently, most all of the 2014's equipped with the 6.5 Infotainment system are experiencing problems with Auto Voice Control, Display brightness, and Navigation inadequacies. Some have stated that the MOCO is aware of this and is working on a fix.
These bikes have been out for nearly 2 months, which I think is ample time to get a fix out.
Have any of you been told when to expect the update?
These bikes have been out for nearly 2 months, which I think is ample time to get a fix out.
Have any of you been told when to expect the update?
Did you let harley know that you think that two months is sufficient? I'm sure they care what you think.
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Club Member
Joined: Aug 2008
Posts: 21,730
Likes: 22,820
From: North Carolina
I don't have a dog in this fight but I'm happy to share my opinion.
Let's face it the MoCo is in the motorcycle business. They do not build stereo equipment, computers or GPS units. I bet they are on their vendors butts like stink on you know what. I would be very surprised to learn otherwise.
However with that said why were these issues not discovered during testing before release of the new models? That is what surprises me.
When they get it all worked out it will be a cool system.
Ride safe
Let's face it the MoCo is in the motorcycle business. They do not build stereo equipment, computers or GPS units. I bet they are on their vendors butts like stink on you know what. I would be very surprised to learn otherwise.
However with that said why were these issues not discovered during testing before release of the new models? That is what surprises me.
When they get it all worked out it will be a cool system.
Ride safe
Outstanding HDF Member
Joined: Jul 2007
Posts: 2,306
Likes: 3
From: Vancouver, BC
I don't have a dog in this fight but I'm happy to share my opinion.
Let's face it the MoCo is in the motorcycle business. They do not build stereo equipment, computers or GPS units. I bet they are on their vendors butts like stink on you know what. I would be very surprised to learn otherwise.
However with that said why were these issues not discovered during testing before release of the new models? That is what surprises me.
When they get it all worked out it will be a cool system.
Ride safe
Let's face it the MoCo is in the motorcycle business. They do not build stereo equipment, computers or GPS units. I bet they are on their vendors butts like stink on you know what. I would be very surprised to learn otherwise.
However with that said why were these issues not discovered during testing before release of the new models? That is what surprises me.
When they get it all worked out it will be a cool system.
Ride safe