When Will The MOCO Do Something??
Tourer
Joined: Jan 2013
Posts: 321
Likes: 23
From: Camarillo, CA
What I don't understand is people are aware of the problems with the new bikes (not directed at the OP) yet are trading in 12's and 13's to get them, and complaining about the same problems. I look at it this way, whenever a company releases a all new anything (i.e bike, car, boat) there will always be bugs in the system. just have to give them time to work them out but they will. I understand when you invest a lot of money into something you want it perfect but that rarely happens. Just my unneeded 2 cents.
Elite HDF Member
Joined: Oct 2010
Posts: 3,504
Likes: 12
From: DOWN SOUTH
Like I said, the MOCO pushed it out the door without TNG their dealers. The MOCO launched it to quick WITHOUT doing PROPPER QA/QC (Quality Assurance/Quality Control) I do not think it was tested enough because HD was trying to react/keep up with the competitors.
Road Warrior
Joined: Aug 2013
Posts: 1,619
Likes: 57
From: New York
I was buying an Indian Chieftain until the 2014 HD touring bikes were launched. I'm thrilled with the improvements. It's tech, I've had 4 operating systems on my phone in less than 2 years, Keep It Up MoCo! Can't wait to see theRoad Glide.
Tourer
Joined: Sep 2006
Posts: 319
Likes: 4
From: Home of Harley
Well, you are apparently a bit different than I. When I pay hard earned money for something I expect to get a product that works as it is supposed to. Why should I "RELAX"? Why should I (and all of the others with similar problems) expect anything other than promptness with fixes?
Elite HDF Member
Joined: Oct 2010
Posts: 3,504
Likes: 12
From: DOWN SOUTH
I am glad that you like your SGS. I was making my comment based upon all of the threads with the limited cooland leaks and 6.5 radio issues.
Tourer
Joined: Jul 2010
Posts: 355
Likes: 7
From: Georgia
I have the '14 Limited and having problems with several of the Infotainment systems, AVC not working, GPS issues, radio popping, screen fading in and out, etc. Other than that I am very happy with the bike. The cooling system is working perfectly.
With systems as complicated at these (for HD anyway) it would seem that they would have been tested and retested prior to releasing them for sale to ensure they were working properly. My dealer is frustrated that they were not adequately informed of the new systems and not provided any technical information to enable them to help customers with complaints.
It is my understanding that the MoCo is working on multiple fixes and a software update is near to be released that should alleviate a number of these problems. It doesn't matter that the MoCo may not possess the specific expertise to accomplish this, they should be pressuring their subcontractors to fix the problems. I am hopeful that will occur.
I also am of the opinion that I spent a considerable amount of money on a product, a portion of which does not work as advertised, and it should.
With systems as complicated at these (for HD anyway) it would seem that they would have been tested and retested prior to releasing them for sale to ensure they were working properly. My dealer is frustrated that they were not adequately informed of the new systems and not provided any technical information to enable them to help customers with complaints.
It is my understanding that the MoCo is working on multiple fixes and a software update is near to be released that should alleviate a number of these problems. It doesn't matter that the MoCo may not possess the specific expertise to accomplish this, they should be pressuring their subcontractors to fix the problems. I am hopeful that will occur.
I also am of the opinion that I spent a considerable amount of money on a product, a portion of which does not work as advertised, and it should.
Seasoned HDF Member
Joined: Mar 2007
Posts: 66,948
Likes: 4,573
From: TOAK western branch
Something to be said for not buying the first year of a major model change. hope they get it taken care of for you guys.
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Road Warrior
Joined: Aug 2013
Posts: 1,619
Likes: 57
From: New York
I have the '14 Limited and having problems with several of the Infotainment systems, AVC not working, GPS issues, radio popping, screen fading in and out, etc. Other than that I am very happy with the bike. The cooling system is working perfectly.
With systems as complicated at these (for HD anyway) it would seem that they would have been tested and retested prior to releasing them for sale to ensure they were working properly. My dealer is frustrated that they were not adequately informed of the new systems and not provided any technical information to enable them to help customers with complaints.
It is my understanding that the MoCo is working on multiple fixes and a software update is near to be released that should alleviate a number of these problems. It doesn't matter that the MoCo may not possess the specific expertise to accomplish this, they should be pressuring their subcontractors to fix the problems. I am hopeful that will occur.
I also am of the opinion that I spent a considerable amount of money on a product, a portion of which does not work as advertised, and it should.
With systems as complicated at these (for HD anyway) it would seem that they would have been tested and retested prior to releasing them for sale to ensure they were working properly. My dealer is frustrated that they were not adequately informed of the new systems and not provided any technical information to enable them to help customers with complaints.
It is my understanding that the MoCo is working on multiple fixes and a software update is near to be released that should alleviate a number of these problems. It doesn't matter that the MoCo may not possess the specific expertise to accomplish this, they should be pressuring their subcontractors to fix the problems. I am hopeful that will occur.
I also am of the opinion that I spent a considerable amount of money on a product, a portion of which does not work as advertised, and it should.
Tourer
Joined: Jul 2010
Posts: 355
Likes: 7
From: Georgia
I do have the latest software updates. Did not help noted problems...