Direct Cycle Part - Still Struggling?
Road Captain
Joined: Sep 2013
Posts: 572
Likes: 18
From: Rochester NY
I ordered my dresser duals and Power Vision from them. Although my P.V. was on back order, they let me know that right away and the D.D. were sent first and the P.V. was sent a week later as was told. I would order from them again.
Tourer
Joined: Nov 2009
Posts: 476
Likes: 0
From: Kennett Square, PA
I have ordered from the several times in the past. Haven't had an issue. Would order from them again if I need to. They have good prices also. They also gave me a military discount.
Thanks direct cycle parts..
Thanks direct cycle parts..
Big Kahuna HDF Member
Joined: Dec 2012
Posts: 322,622
Likes: 3,077
From: .....
The RC slip ons I ordered came right away but that shipped directly from the RC. I'm not in a huge rush to get the air cleaner as I'm not really riding much right now but it would be nice to know what's going on seeing as my credit card has already been charged.
It's not so much how long it is taking, it's the fact they are not communicating what is going on. I've asked for a tracking number three times now and still don't have one.
I do appreciate them coming on here though to try and clear things up.
It's not so much how long it is taking, it's the fact they are not communicating what is going on. I've asked for a tracking number three times now and still don't have one.
I do appreciate them coming on here though to try and clear things up.
Advanced
Joined: Oct 2012
Posts: 56
Likes: 0
From: DFW
I ordered Racetech springs from them a couple months ago. Their website said it was in stock. A couple days after ordering I got a notice saying it was backordered. Ended up taking an extra week to get them. Wasn't a big deal since I wasn't in a rush, but I was a little annoyed that it said in stock when it wasn't.
Advanced
Joined: Oct 2012
Posts: 56
Likes: 0
From: DFW
Do not bash our Sponsors on the open forum. Remember this is a free forum and they pay the bills. Have the decency to contact them by pm, email or telephone if you have a problem. You can also contact Admin here if you feel that one of our sponsors is out of line.
Road Master
Joined: Sep 2012
Posts: 876
Likes: 4
From: Waskom, TX
Do not bash our Sponsors on the open forum. Remember this is a free forum and they pay the bills. Have the decency to contact them by pm, email or telephone if you have a problem. You can also contact Admin here if you feel that one of our sponsors is out of line.
Ride Safe,
David
Road Master
Joined: May 2011
Posts: 1,240
Likes: 14
From: lancaster,ca
I have ordered from them several times and I would order from them again, My parts came in with in a week and I'm happy with that, I got several emails telling the status of my parts and when they shipped I got the tracking number. They have a phone number so just in case you have any doubts maybe you should call and they will tell you if they are actually in stock or if they have to order them.
Road Warrior
Joined: Oct 2008
Posts: 1,692
Likes: 22
From: Denham Springs, La
Do not bash our Sponsors on the open forum. Remember this is a free forum and they pay the bills. Have the decency to contact them by pm, email or telephone if you have a problem. You can also contact Admin here if you feel that one of our sponsors is out of line.
His post did not appear to be bashing to me. It was quite calm and merely stated his situation and concern.
It was good that the vendor showed up to apologize for the delay and smooth the ruffled feathers. OP appreciated that DCP made this attempt.
Sounded like the situation was being handled.
You may want to back off a little.
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Former Sponsor
Joined: May 2010
Posts: 555
Likes: 1
I have to be honest and say that most inconsistencies are mostly the fault of the manufacturers themselves. If you have ordered Samson Exhaust from Direct Cycle Parts we have been behind on production since our recent move of the entire plant so this is directly our fault rather than theirs. I'm only stating this to be open and honest rather than trying to promise something and not be able to deliver. I agree that it is a bad situation to be in but it's only temporary and we are finally getting things back from chrome and there will be a big shift in things shortly.
Thanks,
Brian
Thanks,
Brian
Advanced
Joined: Aug 2008
Posts: 56
Likes: 1
Orders
I have placed quite a few orders with them in the past and had nothing but good experiences.Most positive thing is that they are monitoring forums such as this and responding when needed, shows they care and are looking to improve. A lesson that could be adopted by some of the larger vendors