Direct Cycle Part - Still Struggling?
Advanced
Joined: Feb 2008
Posts: 52
Likes: 0
From:
^^ exactly ^^
Hello, I have not gotten any PM/email from you, but I think I found your order based on the RC Xhaust your mentioned and your posted location. I think you are the one from Nov 22nd, where we were waiting on the post office to get back to us on the lost claim. I went ahead and called them this morning, and we are shipping another one out and it should be there by Thursday, Friday the latest. This one will go FedEx/UPS express for you. If the first one shows up, just let us know and we will get you a return label for it.
I appreciate the concern, please let us know if you have any further questions about anything. We will be sure to take care of you in the future with a discount or credit or something.
Thank you
I appreciate the concern, please let us know if you have any further questions about anything. We will be sure to take care of you in the future with a discount or credit or something.
Thank you
The RC slip ons I ordered came right away but that shipped directly from the RC. I'm not in a huge rush to get the air cleaner as I'm not really riding much right now but it would be nice to know what's going on seeing as my credit card has already been charged.
It's not so much how long it is taking, it's the fact they are not communicating what is going on. I've asked for a tracking number three times now and still don't have one.
I do appreciate them coming on here though to try and clear things up.
It's not so much how long it is taking, it's the fact they are not communicating what is going on. I've asked for a tracking number three times now and still don't have one.
I do appreciate them coming on here though to try and clear things up.
Road Master
Joined: Dec 2010
Posts: 1,035
Likes: 14
From: Canadian in Germany
Do not bash our Sponsors on the open forum. Remember this is a free forum and they pay the bills. Have the decency to contact them by pm, email or telephone if you have a problem. You can also contact Admin here if you feel that one of our sponsors is out of line.
Cruiser
Joined: Mar 2007
Posts: 130
Likes: 1
From: Newnan, GA
Guess I am one of the lucky ones. Have ordered a few things from them and always received items fairly quickly without issue. I have also always been able to talk to someone on the phone when needed. (I am old school - will use a phone instead of constant emails).
I am ready to order some progressive mono shocks there - great price, however, I think I will watch this forum for a minute.
Merry Christmas to All!
I am ready to order some progressive mono shocks there - great price, however, I think I will watch this forum for a minute.
Merry Christmas to All!
Extreme HDF Member
Joined: Nov 2007
Posts: 14,670
Likes: 139
From: East of the Sun, West of the Moon
I have always had great experiences with Frank at DCP as well. I ordered a set of pipes from him a couple of months ago and 4 days later still showed as "entered into system" but no other tracking information. Turns out that UPS (NOT USPS) picked up the package from the manufacturer and that was the last time anyone saw it. Frank promptly shipped me another set of pipes 2 day express but I actually received them the very next day.
Road Master
Joined: Sep 2012
Posts: 876
Likes: 4
From: Waskom, TX
FWIW, I would have no trouble using a vendor that visits the forum to try and make something right. I don't need anything right now, but I've bookmarked his site for future use.
David
David
Last edited by EasTexUltra12; Dec 17, 2013 at 11:59 AM.
Road Master
Joined: May 2011
Posts: 1,240
Likes: 14
From: lancaster,ca
Hello, I have not gotten any PM/email from you, but I think I found your order based on the RC Xhaust your mentioned and your posted location. I think you are the one from Nov 22nd, where we were waiting on the post office to get back to us on the lost claim. I went ahead and called them this morning, and we are shipping another one out and it should be there by Thursday, Friday the latest. This one will go FedEx/UPS express for you. If the first one shows up, just let us know and we will get you a return label for it.
I appreciate the concern, please let us know if you have any further questions about anything. We will be sure to take care of you in the future with a discount or credit or something.
Thank you
I appreciate the concern, please let us know if you have any further questions about anything. We will be sure to take care of you in the future with a discount or credit or something.
Thank you
Road Master
Joined: Mar 2011
Posts: 938
Likes: 22
I have ordered bars, shocks, exhaust and windshields from them.
best prices around and never had a problem and would order again.
best prices around and never had a problem and would order again.
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Verdad Gallardo
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
10 Things Harley-Davidson Needs to Fix in 2026
Verdad Gallardo
Road Captain
Joined: Sep 2011
Posts: 541
Likes: 3
From: Sherwood Park AB Canada
Hello Cliff, I apologize for the delay on the shocks. Unfortunately, Progressive has been very behind on production this year. This is something we can not control and we always let everyone know if there is a delay. There are many different suppliers/manufactures, as well as our own stock. We do not show stock on our site for this reason. We have had pretty much every 444 on order since July, and are just now getting stock in to fill our shelves. I apologize if the wait for the backorder was longer than normal, or even a joke, but we could not control it. Trust me, we want to get you the parts, it is just a matter of obtaining them from the manufacturers.
If you would like to send me you info, I can give you a call or email you and take care of you for the future. We strive to make everyone happy and would love the opportunity to keep you as a customer.
Thank you
If you would like to send me you info, I can give you a call or email you and take care of you for the future. We strive to make everyone happy and would love the opportunity to keep you as a customer.
Thank you
