Got a new 2021 Ultra Peace Office Blue. Bought a bunch of stuff on line from https://shop.newcastlehd.com/. You get quite a discount but they don't cut you any slack on the shipping cost. Anyway bought a WIM (and CB) and installed same. I bought a couple of after market wireless heasets (Fodsport M1). Could not get headset to reliably pair as rider. Had no problem pairing as passenger. Trip to dealer and after replacing WIM everything paired for the most part. The aftermarket headset sound was tinny and no stereo. I knew about the stereo issue as that is by design. There are some quirks when the bike is shut off and restarted, the headset does not re-connect reliably. Once I figured that out I just have the bike FORGET the pairing before I turn the bike off and once the bike is restarted I repair the headset. But other than that and the lack of stereo everything works fine. Harley wants you to by their $300.00 headset not an $80.00 after market headset. Harley OEM's the Sena headset from SENA and they are nice.

I broke down and purchased one Harley heaset (30K) to give it a try. The new headset pairs and reconnects flawlessly. Only problem is I get no bike audio through the earpiece. Earpiece talks to me during power up and configuration changes and I can tune to FM station and hear fine. I can pair headset to phone and the sound quality is excellent. Any audio that originates from the bike does not come through the earpiece. (yes I have the audio redirected).

Since the WIM comes as standard on a CVO I visited several dealers and because of my good looks, easy going demeanor ( when that did not work I tried wining) I was able to try to see if I could get my headset working on some floor bikes. Headset failed on these test bikes as good as it failed on mine. I did find one dealer that had a headset in inventory and was able to try that headset on my bike and it did not work either. (hmmmm).

All this time I had an incident opened with Harley and did receive several phone calls and went over several configuration setting and nothing we did improved the situation. Several times I had to fend off the claim it must be a problem with my installation. I countered such a claim with it works with my after market, cheap headset.

Anyway because of my superior troubleshooting skills (retired IBM programmer) and intellect I warranted a visit from the factory guy. I met him at the dealer and he brought his own headset. His worked fine on my bike and mine failed to work on his. (at last progress). We got a new headset out of dealer inventory and it failed in the same way as mine had. I told the factory guy that I believed that Harley had a comparability issue that they did not know about as was sure they would fix it. The factory guy took my headset and the one from dealer inventory back to the ranch. They agreed to replace my headset and again because of my good looks and easy going personality agreed to include a second unit as compensation for all the aggravation and effort I put in trying to troubleshoot the problem. Picked up my new toys this week and could not wait to try them out. I told the service manager (who I had become quite friendly with ) that I give him long odds that one or both of the replacement headset would not work. Should have taken that bet. I got home and my new, direct from the factory, units failed in the same way as my original headset and the one that was pulled out of dealer inventory.

I did have the forethought to get the factory guys phone number and left him a message and advised him that we now had four (4) units all exhibiting the same problem. I got a text a little later indicating that they were going to have a meeting about my bad luck and that is where we are at this moment in time.

 

This will likely be moved to the right thread. Hd sells the WHIM that does not mean anyone at the dealership know anything about it.

 

I had a WHIM in my 2015 SGS and then moved it to my 2021 Ultra Limited and I have not had any issues, maybe I'm lucky

I have been able to synch 10S, 20s, and 30k

 

I can get my new two headsets to pair (not sync). I just can't get any audio that originates from the bike into the earpiece. The voice recognition through the boom mic works and I can transmit audio through the CB from the boom mic. Just no audio from the bike to the earpiece....

 

maybe this is a WHIM problem, have you tried resetting it or re downloading its software? has the dealer? my WHIM and SENA's have worked perfectly from day one.

 

Problem resolved, er sort of. Received a working WHIM from the factory guy.... It works..... Looked at the firmware version on the working WHIM and it's 2;1. The current release is 3.1 and that is the version that is on the 4 non working WHIM's. In my previous life we often made software updates and just to keep things interesting, every once in a while, in the process of fixing software bugs we introduced a new one. That is what Q.A. is supposed to catch. How this kind of problem could get out into the field is somewhat astounding. So if you have a working WHIM and you want to keep it working don't update the firmware to 3.1. I expect a new release but who knows when.

 

Interesting @netmeister

I bought the 2020 FLHTKSE. It came with a WHIM, 30K Harley-Davidson SENA, and it is less than satisfactory performance.
A buddy asked me which one to buy - I said the 30K Harley-Davidson one. He did. Our communications are NOT clear and I can not audio Multitask. Another friend also has the HD WHIM & 30K. Same story. Went with my wife for a ride, each different motorcycles, she has the 20S. Communication clarity diminishes over time, requiring a power-down reset on one, or both units... I can't initiate or close intercom, only she can, which I'm sure doen't bother her...

--Funny thing - I had a 2017 FLHXSE, considered the GTS to replace the GT. It didn't come with a WHIM... According to HD, the WHIM isn't cross-compatible, however, @Circa58 indicated their older WHIM worked with both the GT and GTS... I don't even use CarPlay much anyhow. I was trying to update everything to ensure a firmware wasn't to blame, GTS, WHIM, and 30K. All that was in _need_ of an update was the Dealer Database... ha ha. My T-shirt drawer is full thanks...

All this **** is buggy.

H

 

Have not really had mine on the road but the functionality seems to be ok. I can mesh and intercom in both directions and the audio (Tunes) seems to be pretty clear. This is a developing story..... will update as circumstances change.

 

Having the same issue. Tried all the same troubleshooting steps. All I get from the dealership and HD is they are aware of the issue and they are working on it. Want give a time frame. In the mean time my 20S works just fine. HD should have never tried to have a proprietary system and just used one off the shelf.

 

Just Clarification on your post:

The latest "WHIM" software update is v1.1.14, the EVO 30S Headset is the v3.1.