HDHU.14 ride report
Supporter
Joined: Apr 2019
Posts: 692
Likes: 262
From: Garden of England
I can’t get it to update both MCU and SOC 
head unit shipped with:
MCU: HDHU-14-211215
SOC: HDHU.14-211123-14:30
I went to https://motorcycleaudio.com/product/hdhu-14/ and downloaded
Firmware Update HDHU.14 (v012122)
and followed the readme. It’s pretty straight forward.
using a FAT32 formatted 2GB flashdrive (and even ExFAT formatted), I copied the 2 unzipped files over from my Mac. NTFS or macOS can’t be read by the HU it said.
update
ISPBOOOT.BIN
pressed update twice and at 50% the head unit blacks out and the icons continue to colour cycle….
The unit NEVER reboots!
I’ve tried minutes even up to an hour and still the colours cycle but a black screen.
I’ve since tried 2 branded flash drives (32GB SanDisk / 8GB Kingston) and same result
and even using Windows 10 to format the flash drives and copy the files. Same failed result
interestingly I thought the BIN file might have a spelling mistake in its name and tried changing it to ISPBOOT (two O) .bin
The unit got to 50% and this time successfully rebooted, but it didnt update the SOC
So it looks to be the BIN file is the fault (meant to update the SOC)
waiting on a reply from support
What was different in your file structure? Can you screen shot it and post please?
also what format USB and what OS did you format with?
…TIA
head unit shipped with:
MCU: HDHU-14-211215
SOC: HDHU.14-211123-14:30
I went to https://motorcycleaudio.com/product/hdhu-14/ and downloaded
Firmware Update HDHU.14 (v012122)
and followed the readme. It’s pretty straight forward.
using a FAT32 formatted 2GB flashdrive (and even ExFAT formatted), I copied the 2 unzipped files over from my Mac. NTFS or macOS can’t be read by the HU it said.
update
ISPBOOOT.BIN
pressed update twice and at 50% the head unit blacks out and the icons continue to colour cycle….
The unit NEVER reboots!
I’ve tried minutes even up to an hour and still the colours cycle but a black screen.
I’ve since tried 2 branded flash drives (32GB SanDisk / 8GB Kingston) and same result
and even using Windows 10 to format the flash drives and copy the files. Same failed result
interestingly I thought the BIN file might have a spelling mistake in its name and tried changing it to ISPBOOT (two O) .bin
The unit got to 50% and this time successfully rebooted, but it didnt update the SOC
So it looks to be the BIN file is the fault (meant to update the SOC)
waiting on a reply from support
What was different in your file structure? Can you screen shot it and post please?
also what format USB and what OS did you format with?
…TIA
I think I figured out what was happening. The update was never finishing its upload correctly so the updates appeared there but not really, just a partial upload.
I took the following steps to get the update to upload correctly. I reformatted my USB and then unzipped the update using a Windows OS this time and not my Mac OS. I don't know if that makes a difference but the file structure was a little different. Was it different enough to affect the upload, maybe. Soundstream said they will look into this to see if they can determine if it is a potential issue. I was also doing the upload in "Ignition" and not "ACC" so I switched to "ACC", this too SS will be investigating but said it shouldn't matter.
There is still a little tick/noise when changing volume or pressing the buttons to change the inputs/settings but they said that is normal and still present in some devices and are still working on eliminating it. I guess there are some more updates coming over the next few weeks. They also recommend to make sure the gains are set correctly after adding the new HU which I planned on doing anyway. This should help minimize it.
However, there is no longer any constant ticking noise/interference when playing music or radio and all the functionality is there. I look forward to finally riding.
Thanks for everyone's feedback to help troubleshoot. Maybe some of what I provided above will help anyone having an issue with the update. Also, the update is quick, less than 5 minutes.
I took the following steps to get the update to upload correctly. I reformatted my USB and then unzipped the update using a Windows OS this time and not my Mac OS. I don't know if that makes a difference but the file structure was a little different. Was it different enough to affect the upload, maybe. Soundstream said they will look into this to see if they can determine if it is a potential issue. I was also doing the upload in "Ignition" and not "ACC" so I switched to "ACC", this too SS will be investigating but said it shouldn't matter.
There is still a little tick/noise when changing volume or pressing the buttons to change the inputs/settings but they said that is normal and still present in some devices and are still working on eliminating it. I guess there are some more updates coming over the next few weeks. They also recommend to make sure the gains are set correctly after adding the new HU which I planned on doing anyway. This should help minimize it.
However, there is no longer any constant ticking noise/interference when playing music or radio and all the functionality is there. I look forward to finally riding.
Thanks for everyone's feedback to help troubleshoot. Maybe some of what I provided above will help anyone having an issue with the update. Also, the update is quick, less than 5 minutes.
Last edited by havinabubble; Mar 21, 2022 at 06:11 PM.
Stellar HDF Member
Joined: Aug 2014
Posts: 2,844
Likes: 574
From: Lockport Illinois
I can’t get it to update both MCU and SOC
head unit shipped with:
MCU: HDHU-14-211215
SOC: HDHU.14-211123-14:30
I went to https://motorcycleaudio.com/product/hdhu-14/ and downloaded
Firmware Update HDHU.14 (v012122)
and followed the readme. It’s pretty straight forward.
using a FAT32 formatted 2GB flashdrive (and even ExFAT formatted), I copied the 2 unzipped files over from my Mac. NTFS or macOS can’t be read by the HU it said.
update
ISPBOOOT.BIN
pressed update twice and at 50% the head unit blacks out and the icons continue to colour cycle….
The unit NEVER reboots!
I’ve tried minutes even up to an hour and still the colours cycle but a black screen.
I’ve since tried 2 branded flash drives (32GB SanDisk / 8GB Kingston) and same result
and even using Windows 10 to format the flash drives and copy the files. Same failed result
interestingly I thought the BIN file might have a spelling mistake in its name and tried changing it to ISPBOOT (two O) .bin
The unit got to 50% and this time successfully rebooted, but it didnt update the SOC
So it looks to be the BIN file is the fault (meant to update the SOC)
waiting on a reply from support
What was different in your file structure? Can you screen shot it and post please?
also what format USB and what OS did you format with?
…TIA
head unit shipped with:
MCU: HDHU-14-211215
SOC: HDHU.14-211123-14:30
I went to https://motorcycleaudio.com/product/hdhu-14/ and downloaded
Firmware Update HDHU.14 (v012122)
and followed the readme. It’s pretty straight forward.
using a FAT32 formatted 2GB flashdrive (and even ExFAT formatted), I copied the 2 unzipped files over from my Mac. NTFS or macOS can’t be read by the HU it said.
update
ISPBOOOT.BIN
pressed update twice and at 50% the head unit blacks out and the icons continue to colour cycle….
The unit NEVER reboots!
I’ve tried minutes even up to an hour and still the colours cycle but a black screen.
I’ve since tried 2 branded flash drives (32GB SanDisk / 8GB Kingston) and same result
and even using Windows 10 to format the flash drives and copy the files. Same failed result
interestingly I thought the BIN file might have a spelling mistake in its name and tried changing it to ISPBOOT (two O) .bin
The unit got to 50% and this time successfully rebooted, but it didnt update the SOC
So it looks to be the BIN file is the fault (meant to update the SOC)
waiting on a reply from support
What was different in your file structure? Can you screen shot it and post please?
also what format USB and what OS did you format with?
…TIA
They have been having issues with Apple products and the upgrade. If you can use a windows program there hasnt been any issue updating with the windows OS
Last edited by Babyboy; Mar 21, 2022 at 06:37 PM.
Thread Starter
|
Stellar HDF Member
Joined: Jun 2019
Posts: 3,269
Likes: 3,719
From: oxford, pa
I suggest trying a Windows PC as well.....
Road Master
Joined: Jun 2013
Posts: 953
Likes: 127
From: Rome, NY
I've had issues updating H-D stuff as well from MacOS. I ended up loading a Win2K image in VMWare Fusion, downloading the update file there, and then loading the USB drive through Win2K. I think it has something to do with how MacOS expands compressed files.
Supporter
Joined: Apr 2019
Posts: 692
Likes: 262
From: Garden of England
I'm an Apple tec by trade but I speak fluent Windows as a second language, so stuck with the rule of thumb of using a FAT32 drive created on a Windows OS
I tried FAT32, ExFat, NTFS and macOS flash drives. the first two have the same effect in that they don't reboot the HU.
NTFS and macOS wont read at all.
I even renamed the drive to the same as Volunteer Audios YouTube and researched the default format that Philips use on their flash drives...no dice
(BTW he uses a Mac in the update video posted on both VA and SoundstreamUSA tubes)
32GB SanDisk should have been fine but I'll go 64GB (can try 128GB but VA said to keep them smaller in size). The files are tiny
the only way I got a different effect was to rename the ISPBOOOT.BIN file and then the unit rebooted and didn't even try and complete the SOC update.
Supporter
Joined: Apr 2019
Posts: 692
Likes: 262
From: Garden of England
'cause I can try an older Windows OS (I only used Win10)
would like to know what format your flash drive is? FAT32/ExFat/NTFS
*footnote: just tried Win7 and FAT32, same no reboot
Last edited by havinabubble; Mar 22, 2022 at 07:32 AM.
Stage II
Joined: Mar 2022
Posts: 2
Likes: 0
From: Wisconsin
[QUOTE=scott_0;20485065]I installed my Soundstream HDHU.14 a couple weeks ago, finally got out on a ride with it today. I am over the moon happy with it!!! it was a bright sunny day, and the screen looked excellent and bright the entire ride! no hiccups whatsoever to speak of, I used my wireless Carplay dongle I use in my Grand Cherokee, it all worked awesome! anyone needing to replace their cumbersome GT stereo, I highly recommend the Soundstream[/QUOTE
Which wireless CarPlay dongle do you use, I have been guessing at which one I need to get for a month now?
Which wireless CarPlay dongle do you use, I have been guessing at which one I need to get for a month now?
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Thread Starter
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Stellar HDF Member
Joined: Jun 2019
Posts: 3,269
Likes: 3,719
From: oxford, pa
Stage II
Joined: Mar 2022
Posts: 2
Likes: 0
From: Wisconsin
Thank you!
couple stupid quick questions about that....
*does the dongle fit in the usb pocket or do you have to stuff it in the fairing?
*does it pair quickly for CarPlay?
*do you think your phone would connect from the tour pack?
couple stupid quick questions about that....
*does the dongle fit in the usb pocket or do you have to stuff it in the fairing?
*does it pair quickly for CarPlay?
*do you think your phone would connect from the tour pack?