The dreaded IPB
Road Master
Joined: May 2006
Posts: 941
Likes: 27
From:
I got ahold of the MoCo and Cathy told me the dealer needs to diagnose it and then call tech support to get the reference number. I then called Owens and talked to Brian. He obviously is un-aware of the issue and could not seem to understand what I was telling him. He was stuck on thinking I wanted them to fix it out of their pocket and told me if I was looking for a goodwill fix my best bet is to go to the selling dealer.
If the Baker bearing will fit and is a better design I will buy it and do it myself. Sometimes when you are dealing with people that won't listen it's just easier to do it yourself and move on. The problem is I will go to the end of the earth and jump off if I have to in order to take care of my customers and when I don't get that kind of service as a customer I just say fug it and walk. Owens is the only non-Shumate dealer close by and I don't want to drive to Seattle or Boise twice to fix this, the gas would cost more than the parts!!
Road Master
Joined: Nov 2006
Posts: 1,164
Likes: 401
From: Port Coquitlam B.C.
This whole thing about the dealers not knowing about this is B.S. When mine went the dealer said they didn't know anything about it, or the letter that went out. A few months later they lost their Harley franchise because they wouldn't upgrade their building to Harleys new standard. They are now an indy shop. Now they know all about the bearing problem and can remember exactly how many they had changed when they were a dealer. I don't know how Harley did it but they have put the fear of god in their dealers when it comes to discussing known issues that aren't being recalled.
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Elite HDF Member
Joined: Aug 2006
Posts: 3,863
Likes: 21
From: Kennewick, WA
I did mention to the gut a couple of times that the gal at Cust serv said the dealer needs to call tech support and they will get a rederence number for the work. He just couldn't get past thinking I wanted them to pay it.
https://www.hdforums.com/forum/dyna-...placement.html
As far as the Baker bearing, there is another thread with discussion of this bearing. Baker claims the bearing will eliminate any future failures. I ave it on order so I'll let you all know down the road.
Last edited by ackman1968; Sep 17, 2009 at 10:26 PM.
Road Master
Joined: May 2006
Posts: 941
Likes: 27
From:
I forget who, but at least one member of this forum posted a failure on a 08 I believe it was. I have read a few cases in the 07 + models anyway. If they were stock or modified engines I couldn't tell you since I don't recall all specifics accept the IPB failure.
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