Thumbs Down to Custom Dynamics!
I agree with meatpunch, if you sell a shitty product, the customer has the right to call you out on it. Once they deleted your post on their fb page, they should of contacted you to make things right. You cannot expect just nice posts on your fb business page, social media has become a powerful tool for consumers.
Elite HDF Member
Joined: Aug 2006
Posts: 3,871
Likes: 4
sorry dude you need your **** kicked i would be ticked off to facebook is a public domain, all you needed to do is try and call them personally, if no satisfication than go public, you need to chill, now maybe it is junk but give them a chance to make it right before slamming them
Seasoned HDF Member
Joined: Sep 2009
Posts: 25,292
Likes: 2,427
From: Eastern NE
My advice, as I give to all the young/social media/non-dial-a-phone people..."pick up the phone & call someone." Nothing better that addressing the problem(s) direct w/Customer Service representation. Never let me down yet...in my 49-years (call me semi-old school, yeah).
Road Warrior
Joined: Dec 2010
Posts: 1,629
Likes: 46
From: East Hartford, CT
I feel your pain as you wasted $35.00 on a lousy product.
Calling them before you installed it could of gone a long way.
I'm sure if you went about it a little different you would of been taken care of but you were frustrated with the item as you had your hopes up and were let down.
Hine sight is always 20/20 and we always don't do the best things as our emotions get in the way.
Calling them before you installed it could of gone a long way.
I'm sure if you went about it a little different you would of been taken care of but you were frustrated with the item as you had your hopes up and were let down.
Hine sight is always 20/20 and we always don't do the best things as our emotions get in the way.
The problem is that when one man screams, the noise is minimal, when we all scream some one might listen. I bet that maybe his item would have been replaced but the item design would stay the same. Thank him for keeping the rest of us from buying a poorly designed product.
Ultimate HDF Member
Joined: May 2008
Posts: 6,642
Likes: 48
From: Ogden, UT
If you are talking about the part I think you are, simply drilling a hole in your mount for the wires works just fine, I have the same or very similar part and it works just fine. A little dressing on the backside to cover the wires and no issue.
And like most have said, you don't go public until after at least trying to contact them first and work it out. That is just wrong and childish.
And like most have said, you don't go public until after at least trying to contact them first and work it out. That is just wrong and childish.
Thread Starter
|
Cruiser
Joined: Jul 2011
Posts: 103
Likes: 0
From: Orange County, CA
The problem is that when one man screams, the noise is minimal, when we all scream some one might listen. I bet that maybe his item would have been replaced but the item design would stay the same. Thank him for keeping the rest of us from buying a poorly designed product.
Thanks man, I appreciate the fact someone "gets" what I am trying to say here.
Going about it the way I did may not be agreed by all, but that is definitely not the POINT of what happened here.
At the end of the day 1) Custom Dynamics made a POORLY designed product 2) When telling them about it (regardless of way I went about it) I received no response as they swept it under the rug and banned me so no one else could see 3) Never received any followup yet they knew I had an issue.
However you want to look at it, Custom Dynamics did something most other companies would have not done- they hid the fact a customer had an issue.. and in today's social media age- many more people communicate with businesses through Facebook and Twitter as it is actually more convenient for businesses (I do the same).. I would have never done that to any of my customers.
I do not agree that an email/phone call makes any difference on how a customer should be treated. A paying customer is a paying customer.
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
10 Things Harley-Davidson Needs to Fix in 2026
Verdad Gallardo
Southpaw Super Glide: A Left-Hand-Drive 1979 Harley FXE Built to Fit the Rider
Verdad Gallardo
The Best and Worst Harley-Davidson Moves of 2025
Verdad Gallardo
Tourer
Joined: Oct 2010
Posts: 465
Likes: 1
Thanks man, I appreciate the fact someone "gets" what I am trying to say here.
Going about it the way I did may not be agreed by all, but that is definitely not the POINT of what happened here.
At the end of the day 1) Custom Dynamics made a POORLY designed product 2) When telling them about it (regardless of way I went about it) I received no response as they swept it under the rug and banned me so no one else could see 3) Never received any followup yet they knew I had an issue.
However you want to look at it, Custom Dynamics did something most other companies would have not done- they hid the fact a customer had an issue.. and in today's social media age- many more people communicate with businesses through Facebook and Twitter as it is actually more convenient for businesses (I do the same).. I would have never done that to any of my customers.
I do not agree that an email/phone call makes any difference on how a customer should be treated. A paying customer is a paying customer.
Going about it the way I did may not be agreed by all, but that is definitely not the POINT of what happened here.
At the end of the day 1) Custom Dynamics made a POORLY designed product 2) When telling them about it (regardless of way I went about it) I received no response as they swept it under the rug and banned me so no one else could see 3) Never received any followup yet they knew I had an issue.
However you want to look at it, Custom Dynamics did something most other companies would have not done- they hid the fact a customer had an issue.. and in today's social media age- many more people communicate with businesses through Facebook and Twitter as it is actually more convenient for businesses (I do the same).. I would have never done that to any of my customers.
I do not agree that an email/phone call makes any difference on how a customer should be treated. A paying customer is a paying customer.
That's exactly the point.
The very first thing I would have done is call the company and find out what their reaction to the problem was. What you did was go behind their 'back' and and used a worldwide social media site to snipe. You never gave them a chance to make it right. You did it wrong.