Thumbs Down to Custom Dynamics!
Novice
Joined: Oct 2010
Posts: 22
Likes: 0
Our position:
We never said we would not stand behind the product and replace regardless of what the issue installing it was. The first we heard about this we facebook which in our opinion is not the media for returns and warranties, we did NOT get a email or phone call on this until today.
Our position is and has always been to replace this product for the customer, even though we deleted the facebook posting, we were going to attempt to contact the customer after the holiday by our returns and warranties department.
We do not believe their is a design flaw with the product, if we did we would change it, anyone that really knows us understand that is not the way we operate.
In most cases the license plate does need to be notched for the wires to come out, if someone has a better way of exiting the wires from the LEDs, I am all ears? A good point was taken is that the instructions do not state this and that is something we do need to change. The product we are talking about is this one:
http://www.customdynamics.com/Images...late_frame.jpg
We never said we would not stand behind the product and replace regardless of what the issue installing it was. The first we heard about this we facebook which in our opinion is not the media for returns and warranties, we did NOT get a email or phone call on this until today.
Our position is and has always been to replace this product for the customer, even though we deleted the facebook posting, we were going to attempt to contact the customer after the holiday by our returns and warranties department.
We do not believe their is a design flaw with the product, if we did we would change it, anyone that really knows us understand that is not the way we operate.
In most cases the license plate does need to be notched for the wires to come out, if someone has a better way of exiting the wires from the LEDs, I am all ears? A good point was taken is that the instructions do not state this and that is something we do need to change. The product we are talking about is this one:
http://www.customdynamics.com/Images...late_frame.jpg
Ultimate HDF Member
Joined: May 2008
Posts: 6,642
Likes: 48
From: Ogden, UT
Bringing the wires out the side would be the wrong approach as it would expose them. I would not put that on my bike. Drilling a small hole or notching is a very simple process, the product is just fine, well maybe a slightly heavier gauge wire, but I have had no problems with them at all.
The pic customd posting is the unit I currently run on my bike, and I am happy with it.
Maybe a small change on your web site to add the installation issue and change the instructions so people would not think it is a straight bolt on product.
The pic customd posting is the unit I currently run on my bike, and I am happy with it.
Maybe a small change on your web site to add the installation issue and change the instructions so people would not think it is a straight bolt on product.
Outstanding HDF Member
Joined: Jul 2010
Posts: 2,427
Likes: 2
From: Smack Dab in the Middle of Louisiana
OK..............Now this is getting interesting to say the least.
Hey Meatpunch...........Did you not read the rules of engagement?
You Owe $5.00 to the fund.
That's because there is $5.00 fine for whining.
Custom Dymanics; so nice of you to stop by and explain the other side of the story, and make the offer that you have. I will for one check out your website, if there is anything I am in need of, I surely will consider your products. I am a firm believer in companies that stand behind their customer relations on valid issues. Kudos to you.
Hey Meatpunch...........Did you not read the rules of engagement?
You Owe $5.00 to the fund.
That's because there is $5.00 fine for whining.
Custom Dymanics; so nice of you to stop by and explain the other side of the story, and make the offer that you have. I will for one check out your website, if there is anything I am in need of, I surely will consider your products. I am a firm believer in companies that stand behind their customer relations on valid issues. Kudos to you.
Road Master
Joined: Oct 2007
Posts: 918
Likes: 1
From: Iowa
It was the wrong way to do it.
Tourer
Joined: Sep 2009
Posts: 290
Likes: 0
From: Methuen, MA
OP is what is wrong with america...
People looking to get something for nothing and when they dont get their way all they do is bitch.
People looking to get something for nothing and when they dont get their way all they do is bitch.
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Tourer
Joined: Oct 2010
Posts: 465
Likes: 1
Who cares how I went about it. The point is, I bought a crappy designed product and they gave me the cold shoulder. They know a paying customer had a issue, and they ignored it.
Disagree all you want, but the point is for quality products Custom Dynamics failed the test.
Disagree all you want, but the point is for quality products Custom Dynamics failed the test.
Dude, are you kidding? Read the posts man, almost everyone responding cares! Then, making you look even worse, Custom Dynamics come into the thread and shows real class.
You've lost this one man, why not be graceful and admit you jumped the gun. Continuing to defend the way you went about this has to be embarrassing for you...
Outstanding HDF Member
Joined: Aug 2011
Posts: 2,095
Likes: 11
From: Central Illinois
First: Facebook is awful. Its a blight on humanity and every single one of you would improve your life, and your relationships with others to get away from that kind of social networking.
This is just another example of how facebook and sites like it, are screwing up people's ability to communicate.
You should have contacted the company directly, not told your experience on a site that is designed for them to essentially advertise themselves.
What you did, was the equivalent of putting up a billboard with your comments in their town, instead of just calling them.