Bad Experience Samson USA Exhaust
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Novice
Joined: Apr 2012
Posts: 19
Likes: 1
From: Arizona
Bad Experience Samson USA Exhaust
Purchased directly, a Samson Power Flow III for my FLD in November 2012. September 2013, the rear exhaust pipe severed at the weld to the collector. This occurred while under the warranty period. I obtained a RA, shipping the exhaust system to their new location in Sturgis, at my cost. Having not received an email, note, phone call - nothing; I contacted their new offices January 22, 2014 inquiring about my exhaust. Jake, Samson USA phone contact on January 22, reviewed the photos I had submitted for the RA, stating the pipe failed at the weld. Jake advised he would speak to a Supervisor about the situation. I have yet to receive a call, note, email, nothing. BE AWARE of Samson USA and their "warranty".
Former Sponsor
Joined: May 2010
Posts: 555
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Purchased directly, a Samson Power Flow III for my FLD in November 2012. September 2013, the rear exhaust pipe severed at the weld to the collector. This occurred while under the warranty period. I obtained a RA, shipping the exhaust system to their new location in Sturgis, at my cost. Having not received an email, note, phone call - nothing; I contacted their new offices January 22, 2014 inquiring about my exhaust. Jake, Samson USA phone contact on January 22, reviewed the photos I had submitted for the RA, stating the pipe failed at the weld. Jake advised he would speak to a Supervisor about the situation. I have yet to receive a call, note, email, nothing. BE AWARE of Samson USA and their "warranty".
I'm not sure how the ball got dropped on this with your warranty and I apologize for that. This is the first time I have heard about your issue but I can assure you that if your system was still under warranty we will be replacing it. That system has a 1 year warranty so I have forwarded this information directly to everyone there in the office as I am in Ohio right now for the VTwin Expo.
Can you please do me a favor and private message me the name you purchased it under so I can make sure this gets prompt attention?
Thank you,
Brian White
Road Warrior
Joined: Nov 2010
Posts: 1,416
Likes: 0
From: Central Illinois
In the defense of Samson my last few bikes I ran them ... never a issue and they were easy to work with.
Sounds like maybe your way of comunication and theres got broken some place. I dunno but no one is perfect. And IMO no need to publicly bash a company for that.
Sounds like maybe your way of comunication and theres got broken some place. I dunno but no one is perfect. And IMO no need to publicly bash a company for that.
Cruiser
Joined: Jan 2014
Posts: 104
Likes: 0
From: Golden Meadows
Seems like a case of the right hand not knowing what the left is doing ---- and probably not caring !
Five months is way too long to wait for warranty service regardless of the excuses offered !
Personally , I do not see a Samson product in my future. .
:...
Five months is way too long to wait for warranty service regardless of the excuses offered !
Personally , I do not see a Samson product in my future. .
:...
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Road Master
Joined: Aug 2013
Posts: 837
Likes: 8
From: Wyoming
Seems like airing his/her concerns was the only way to get Samson's attention. It worked.
And I agree with the other posts... I'll never consider a Sampson product after reading about this example of horrible customer service.
And I agree with the other posts... I'll never consider a Sampson product after reading about this example of horrible customer service.
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Novice
Joined: Apr 2012
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From: Arizona
Update: Samson USA did come through this past Friday. I received a new PowerFlow III Exhaust system, complete in the box. After the “Samson_tech” from this forum got involved, resolution was put in motion and communication channels were kept open during the process after catching his attention. I must say, a new replacement was better than a repair on the returned system. I wanted to give credit where due to the Samson_Tech and his assistance.
