When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
ha ha Yamaharley. Gave that **** up about 40 years ago.
I know it sucks the Springer is getting close to 60,000 miles. Believe me I am going to ask for an extended warranty, some credit in the bank towards a new bike eventually, free 1000 mile service etc etc. That's why I was considering an attorney to get involved.
Maybe contacting the local news channel. Many of them have a "channel X is on your side" that exposes stuff like this and it gets a good outcome for the person.
Been there, done that. I guess this is the level of service we riders are going to have to put up with as parts are now made overseas. Shameful, just shameful.
Well I did hear from Rossmeyers this weekend, unbelievably there is no tracking number so nobody seems to know where my motor is. I called the MOCO today and was very nice (unusual for me), the good news is the guy did have records of my warranty work and tried to get in touch with the factory that makes the engines, but of course it's July 3rd and nobody's working today. He did call me back so props to him.
Instead of the CEO's email, I'd pursue this contact as you already have a "working relationship" with him. Chances are, he can do a lot more for your situation than the CEO can (or would.)
Good luck with this. I know it's frustrating as heck.
The labor rate ($) is the same, but the hours paid to dealer (tech) for warranty repair is in the area of 40% less then retail. As a dealer or tech working on warranty repairs for 40 hrs, tech gets paid 24 hrs X there hourly rate. Both tech and dealer loose.
Nope. Some warranty repairs pay really well (like 4 hours for a job the tech can do in an hour or less once he's done it a few times), and, yes, some warranty repairs suck (like paying .2 for something that easily takes at least .5) ... but at the end of the day, service writers and techs get paid the same on a book hour whether it is warranty or customer pay. It all balances out most of the time.
Of course, I know bike techs and writers don't have a chance in hell of booking the kind of hours we do in an auto shop, and our labor rate is significantly higher.
The labor rate ($) is the same, but the hours paid to dealer (tech) for warranty repair is in the area of 40% less then retail. As a dealer or tech working on warranty repairs for 40 hrs, tech gets paid 24 hrs X there hourly rate. Both tech and dealer loose.
Actually, our rate and hours were considerably less on warranty work. In their infinite wisdom, the dealership instituted matrix labor and parts pricing, which effectively ran all our customer pay work off.
I didn't read through the entire thread, but what did Rossmeyer's or MoCo originally quote you for lead time on the replacement motor, and did they give you the lead time in writing?
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Slideshow: The bar-and-shield logo shows up on far more than motorcycles, some of the company's most unexpected products have nothing to do with riding.
Slideshow: From the troubled AMF years to modern misfires, these bikes earned reputations for reliability issues, questionable engineering, or disappointing performance.
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Slideshow: The Swiss custom shop has taken a Harley Softail and stretched it into something so long and low that it looks closer to a rolling sculpture than a conventional motorcycle.
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Slideshow: A standard cruiser becomes an intricate metal canvas in the hands of a Swiss custom house known for pushing Harley-Davidson platforms far beyond their factory brief.
Slideshow: Harley-Davidson's challenges aren't abstract; they show up in dropping shipments, shrinking dealer traffic, and strategic decisions that aren't yet translating into growth.