Planned Maintenance Program - Prepaid
Thread Starter
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Stage III
Joined: Jan 2022
Posts: 3
Likes: 0
From: Ontario
Planned Maintenance Program - Prepaid
I bought a pre-planned maintence package for 1600. Suppose to include 3 services at 1600km, 8,000 km and final one at 16,000 km.
I made a mistake and did not get my first service until 5,000 km. Harley telling me now that they are considering that service as the 2nd service (8000 km) because I did not bring in at 1600km.
So essentially saying I only have one left at 16000 km therefor forfeiting one service which i clearly paid for upfront.
Has anyone had this happen to them or can provide a number to contact h d about this situaruon. I have called customer service, financial services etc etc and cant find someone who can deal with this at HD?? Any help would be appreciated
greg
I made a mistake and did not get my first service until 5,000 km. Harley telling me now that they are considering that service as the 2nd service (8000 km) because I did not bring in at 1600km.
So essentially saying I only have one left at 16000 km therefor forfeiting one service which i clearly paid for upfront.
Has anyone had this happen to them or can provide a number to contact h d about this situaruon. I have called customer service, financial services etc etc and cant find someone who can deal with this at HD?? Any help would be appreciated
greg
Retired Admin
Joined: Jul 2006
Posts: 21,865
Likes: 9,046
From: Wisconsin
Welcome to HD Forums!
This section is:
New Member Welcome Area Only. Be sure to pop in here and introduce yourself & let us know what Harley Davidson you own. Save your bike related questions for the proper area.
You can ask your questions or get advice in the proper sections later.
If you haven't read the rules, please do so now. They are posted at the top of this section.
If you are here to buy/sell/trade items, be advised that you need to have 5 posts and be a member for 5 days before you can use the Classified section. No ads are allowed outside of that area.
IzzoQuazzo
HD Forums Admin
This section is:
New Member Welcome Area Only. Be sure to pop in here and introduce yourself & let us know what Harley Davidson you own. Save your bike related questions for the proper area.
You can ask your questions or get advice in the proper sections later.
If you haven't read the rules, please do so now. They are posted at the top of this section.
If you are here to buy/sell/trade items, be advised that you need to have 5 posts and be a member for 5 days before you can use the Classified section. No ads are allowed outside of that area.
IzzoQuazzo
HD Forums Admin
Seasoned HDF Member
Joined: Dec 2009
Posts: 17,684
Likes: 6,062
From: Niagara, Ontario, Canada
Welcome to the forums from Ontario, Canada. Wrong area of the forum for that question. As writing this, looks like a Mod moved it. Now go back to the Welcome area and introduce yourself.........
Last edited by kel03; Jan 21, 2022 at 12:11 PM.
Seasoned HDF Member
Joined: Apr 2008
Posts: 23,399
Likes: 8,509
From: Spartan Country, Michigan
Welcome from Spartan Country, Michigan!
I tell a lot of new comers to the forum to get: Factory Service manual and the Parts manual. Get a three ring binder and record all your maintenance, repairs, accessories, etc. This will be a great reminder of what was done when. And great material to pass along to the new owner should you sell and upgrade. Also know how large your fuel tank is, a rough idea of your range per tank, and record your fuel usage. I have an app called Simply Auto that I record all my fuel used. I use the odometer and use the fuel gage as reference only. I reset the odometer to zero on fill ups, and I know I can safely get 200 miles on a tank on around town riding, and upwards of 230+ on trips.
Good Luck!!
I tell a lot of new comers to the forum to get: Factory Service manual and the Parts manual. Get a three ring binder and record all your maintenance, repairs, accessories, etc. This will be a great reminder of what was done when. And great material to pass along to the new owner should you sell and upgrade. Also know how large your fuel tank is, a rough idea of your range per tank, and record your fuel usage. I have an app called Simply Auto that I record all my fuel used. I use the odometer and use the fuel gage as reference only. I reset the odometer to zero on fill ups, and I know I can safely get 200 miles on a tank on around town riding, and upwards of 230+ on trips.
Good Luck!!
Trending Topics
Road Master
Joined: Mar 2020
Posts: 1,077
Likes: 267
From: New England
1 - You paid way too much for that package.
2 - You are being dicked around.
3 - They owe you 3 services total, doesn't matter if you want them 3 days in a row or 3 years apart.
2 - You are being dicked around.
3 - They owe you 3 services total, doesn't matter if you want them 3 days in a row or 3 years apart.
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Thread Starter
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Stage III
Joined: Jan 2022
Posts: 3
Likes: 0
From: Ontario
I agree it's stupid but that's what they are telling me and I don't know how to or who to speak with to get my 3 services
