Help approaching possible warranty issue.
Thread Starter
|
Cruiser
Joined: Aug 2007
Posts: 236
Likes: 0
From:
Help approaching possible warranty issue.
I took my 07 VRSCAW in afew months ago for a laundry list of things I'd like the dealer to fix under warranty. Odometer switch, leaking brake and clutch masters, inaccurate fuel sensor, and the rear brake caliper. Everything was fixed no problem except the rear caliper. The problem is the metal screen on the Brembo brakes was apparently loose enough to vibrate deep grooves into the caliper. Looking at the screen, its cracked, and the caliper is scarred. Service writer states that all V-rods do it, and HD will not warranty it. My front brake is exactly the same, and it does not have a mark on it. I intend to ask him to provide the written refusal that HD will not warranty.
I know that the fuelsensors has been an issue, and their head mechanic told me they have replace every one of them on the07's that they sold. So if they are fixingall of thefuel sensors, why not the brake calipers if allof them are doing it. Seems to me he is trying to smoke one by me. What can I do?
Thanks,
Woody
I know that the fuelsensors has been an issue, and their head mechanic told me they have replace every one of them on the07's that they sold. So if they are fixingall of thefuel sensors, why not the brake calipers if allof them are doing it. Seems to me he is trying to smoke one by me. What can I do?
Thanks,
Woody
Outstanding HDF Member
Joined: Aug 2007
Posts: 2,874
Likes: 8
From: Earth
RE: Help approaching possible warranty issue.
ORIGINAL: Punisher
I took my 07 VRSCAW in afew months ago for a laundry list of things I'd like the dealer to fix under warranty. Odometer switch, leaking brake and clutch masters, inaccurate fuel sensor, and the rear brake caliper. Everything was fixed no problem except the rear caliper. The problem is the metal screen on the Brembo brakes was apparently loose enough to vibrate deep grooves into the caliper. Looking at the screen, its cracked, and the caliper is scarred. Service writer states that all V-rods do it, and HD will not warranty it. My front brake is exactly the same, and it does not have a mark on it. I intend to ask him to provide the written refusal that HD will not warranty.
I know that the fuelsensors has been an issue, and their head mechanic told me they have replace every one of them on the07's that they sold. So if they are fixingall of thefuel sensors, why not the brake calipers if allof them are doing it. Seems to me he is trying to smoke one by me. What can I do?
Thanks,
Woody
I took my 07 VRSCAW in afew months ago for a laundry list of things I'd like the dealer to fix under warranty. Odometer switch, leaking brake and clutch masters, inaccurate fuel sensor, and the rear brake caliper. Everything was fixed no problem except the rear caliper. The problem is the metal screen on the Brembo brakes was apparently loose enough to vibrate deep grooves into the caliper. Looking at the screen, its cracked, and the caliper is scarred. Service writer states that all V-rods do it, and HD will not warranty it. My front brake is exactly the same, and it does not have a mark on it. I intend to ask him to provide the written refusal that HD will not warranty.
I know that the fuelsensors has been an issue, and their head mechanic told me they have replace every one of them on the07's that they sold. So if they are fixingall of thefuel sensors, why not the brake calipers if allof them are doing it. Seems to me he is trying to smoke one by me. What can I do?
Thanks,
Woody
Cruiser
Joined: Mar 2007
Posts: 124
Likes: 0
From: Long Island, NY
RE: Help approaching possible warranty issue.
Punisher:
The same kind of situation happened to me over the summer - I had a repair I thought should have been covered, but it was refused - and I got them (HD) to cover it. You can do a search in the forums for my thread: Spoked wheel fails. Long story short - The spokes failed on my rear wheel and the dealer said that HD refused to cover the repair/replacement. I found out that - once a month - HD holds a 'policy review' meeting that you can present a case for them to make an exception to their policies. I had the dealer file the necessary paperwork and I called the main office and e-mailed a letter explaining my reasoning. They - HD - ended up changing their mind based on my argument and covered everything.
I had to pay for the new wheel and mounting since I wanted my bike back ASAP, but I ended up getting a credit for the entire job. Of course, I spent the credit on a bunch of stuff I didn't really need...
Good Luck, Don
The same kind of situation happened to me over the summer - I had a repair I thought should have been covered, but it was refused - and I got them (HD) to cover it. You can do a search in the forums for my thread: Spoked wheel fails. Long story short - The spokes failed on my rear wheel and the dealer said that HD refused to cover the repair/replacement. I found out that - once a month - HD holds a 'policy review' meeting that you can present a case for them to make an exception to their policies. I had the dealer file the necessary paperwork and I called the main office and e-mailed a letter explaining my reasoning. They - HD - ended up changing their mind based on my argument and covered everything.
I had to pay for the new wheel and mounting since I wanted my bike back ASAP, but I ended up getting a credit for the entire job. Of course, I spent the credit on a bunch of stuff I didn't really need...
Good Luck, Don
Road Captain
Joined: Jul 2007
Posts: 601
Likes: 12
From: Texas
RE: Help approaching possible warranty issue.
Drich - this sounds like information that should be tacked to the top of one of the boards, like specific forms, email addresses, etc. that someone with a warranty refusal issue would want.
Ultimate HDF Member
Joined: Jul 2007
Posts: 5,577
Likes: 138
From: South of Dallas Area, Texas
RE: Help approaching possible warranty issue.
How can they refuse to work on brakes?
Ask them if they will fix your head after you hit a car when the brakes fail?
Its a safety issue.
Discuss it civily with the service manager or take it somewhere else.
I think they have to fix it.
MikeM
Ask them if they will fix your head after you hit a car when the brakes fail?
Its a safety issue.
Discuss it civily with the service manager or take it somewhere else.
I think they have to fix it.
MikeM
Thread Starter
|
Cruiser
Joined: Aug 2007
Posts: 236
Likes: 0
From:
RE: Help approaching possible warranty issue.
Thanks guys, I'll try to reason with the manager, then take it to the next step of contacting the district rep.
I appreciate the efforts.
Drich57, If you have contact info I'd be all ears.
Woody
I appreciate the efforts.
Drich57, If you have contact info I'd be all ears.
Woody
Trending Topics
Elite HDF Member
Joined: Apr 2006
Posts: 3,823
Likes: 2
From: THE MARITIMES Canada
RE: Help approaching possible warranty issue.
ORIGINAL: badwhine
Ask for a "sit down" with the service manager, put your issues on the table and give him the oppurtinity to help you.
ORIGINAL: Punisher
I took my 07 VRSCAW in afew months ago for a laundry list of things I'd like the dealer to fix under warranty. Odometer switch, leaking brake and clutch masters, inaccurate fuel sensor, and the rear brake caliper. Everything was fixed no problem except the rear caliper. The problem is the metal screen on the Brembo brakes was apparently loose enough to vibrate deep grooves into the caliper. Looking at the screen, its cracked, and the caliper is scarred. Service writer states that all V-rods do it, and HD will not warranty it. My front brake is exactly the same, and it does not have a mark on it. I intend to ask him to provide the written refusal that HD will not warranty.
I know that the fuelsensors has been an issue, and their head mechanic told me they have replace every one of them on the07's that they sold. So if they are fixingall of thefuel sensors, why not the brake calipers if allof them are doing it. Seems to me he is trying to smoke one by me. What can I do?
Thanks,
Woody
I took my 07 VRSCAW in afew months ago for a laundry list of things I'd like the dealer to fix under warranty. Odometer switch, leaking brake and clutch masters, inaccurate fuel sensor, and the rear brake caliper. Everything was fixed no problem except the rear caliper. The problem is the metal screen on the Brembo brakes was apparently loose enough to vibrate deep grooves into the caliper. Looking at the screen, its cracked, and the caliper is scarred. Service writer states that all V-rods do it, and HD will not warranty it. My front brake is exactly the same, and it does not have a mark on it. I intend to ask him to provide the written refusal that HD will not warranty.
I know that the fuelsensors has been an issue, and their head mechanic told me they have replace every one of them on the07's that they sold. So if they are fixingall of thefuel sensors, why not the brake calipers if allof them are doing it. Seems to me he is trying to smoke one by me. What can I do?
Thanks,
Woody
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Verdad Gallardo
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
10 Things Harley-Davidson Needs to Fix in 2026
Verdad Gallardo
Tourer
Joined: Sep 2007
Posts: 441
Likes: 0
From:
RE: Help approaching possible warranty issue.
Woody:
I had an issue with my 07 Classic. Three of the sprocket bolts backed out after 5,000 miles and caused some extensive damage. They wound up doing more than I expected to regarding the repair. Harley was not going to cover the swing arm because they said it was just scratched and could have been touched up but my dealer replaced it as well as the wheel and sprocket. Like Punisher said they know your going to spend it anyway. I wound up spending a boat load of money while I was there on 5K service and I put on a race tuner kit. I would talk to the service manager and if I get satisfaction I would than talk with the owner of the dealership. Good luck..
I had an issue with my 07 Classic. Three of the sprocket bolts backed out after 5,000 miles and caused some extensive damage. They wound up doing more than I expected to regarding the repair. Harley was not going to cover the swing arm because they said it was just scratched and could have been touched up but my dealer replaced it as well as the wheel and sprocket. Like Punisher said they know your going to spend it anyway. I wound up spending a boat load of money while I was there on 5K service and I put on a race tuner kit. I would talk to the service manager and if I get satisfaction I would than talk with the owner of the dealership. Good luck..
Outstanding HDF Member
Joined: Aug 2007
Posts: 2,874
Likes: 8
From: Earth
RE: Help approaching possible warranty issue.
As stated above, having the service manager "in your corner" when you take the fight to the moco can only help. He is the one person that can help you and no service manager with a brain turns away legitimate warranty work. It is free money from themoco.