Harley Customer NO service in bed with AMC
Thread Starter
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Intermediate
Joined: Sep 2007
Posts: 49
Likes: 0
From: Portland, OR
Harley Customer NO service in bed with AMC
I just got off the phone with second level customer NO service at Harley, I have been trying to get them to stand behind what they print.
It says Buy a New 09' Sportster Motorcycle now, and the price you pay is what you'll get back when you trade in. GUARANTEED
The problem is the word Guaranteed, they don't know what that means. To Harley it's just fluff, it's not real. It means nothing!
In other words they are standing behind AMC HARLEY DAVIDSON ALBANY OR. AMC told them, that when we went down to trade in my girlfriends Sportster on the new 2010 Street Glide. That we didn't present the sportster as a trade in, funny she rode that back braker down from Portland to make the trade.
I'm a Life HOG member, I have been riding Harleys for 40 years.
It was a better company when it was owned by AMF!
It says Buy a New 09' Sportster Motorcycle now, and the price you pay is what you'll get back when you trade in. GUARANTEED
The problem is the word Guaranteed, they don't know what that means. To Harley it's just fluff, it's not real. It means nothing!
In other words they are standing behind AMC HARLEY DAVIDSON ALBANY OR. AMC told them, that when we went down to trade in my girlfriends Sportster on the new 2010 Street Glide. That we didn't present the sportster as a trade in, funny she rode that back braker down from Portland to make the trade.
I'm a Life HOG member, I have been riding Harleys for 40 years.
It was a better company when it was owned by AMF!
Last edited by tinsmith; Dec 11, 2009 at 02:39 PM.
Stellar HDF Member
Joined: Aug 2008
Posts: 2,107
Likes: 283
From: California, Md now Savannah, Ga
I just got off the phone with second level customer NO service at Harley, I have been trying to get them to stand behind what they print.
It says Buy a New 09' Sportster Motorcycle now, and the price you pay is what you'll get back when you trade in. GUARANTEED
The problem is the word Guaranteed, they don't know what that means. To Harley it's just fluff, it's not real. It means nothing!
In other words they are standing behind AMC HARLEY DAVIDSON ALBANY OR. AMC told them, that when we went down to trade in my girlfriends Sportster on the new 2010 Street Glide. That we didn't present the sportster as a trade in, funny she rode that back braker down from Portland to make the trade.
I'm a Life HOG member, I have been riding Harleys for 40 years. And because of what the MOCO is doing, when it's time to get a new bike. It won't be a Harley!!
It was a better company when it was owned by AMF!
It says Buy a New 09' Sportster Motorcycle now, and the price you pay is what you'll get back when you trade in. GUARANTEED
The problem is the word Guaranteed, they don't know what that means. To Harley it's just fluff, it's not real. It means nothing!
In other words they are standing behind AMC HARLEY DAVIDSON ALBANY OR. AMC told them, that when we went down to trade in my girlfriends Sportster on the new 2010 Street Glide. That we didn't present the sportster as a trade in, funny she rode that back braker down from Portland to make the trade.
I'm a Life HOG member, I have been riding Harleys for 40 years. And because of what the MOCO is doing, when it's time to get a new bike. It won't be a Harley!!
It was a better company when it was owned by AMF!
If I'm not being too nosy, is that the type of complication you're having?
Elite HDF Member
Joined: Oct 2006
Posts: 4,128
Likes: 27
From: florida swamp
I'm thinking there's more to this story than is being told. Lots of folks have taken advantage of the program.
A MOCO rep wasn't standing next to you in the dealership were they? So what are they supposed to do? Did the dealer just backout on the trade in deal or was there ever an agreement before you went down. Is that program subject to dealer participation?
Too many unanswered questions to just start badmouthing Harley.
A MOCO rep wasn't standing next to you in the dealership were they? So what are they supposed to do? Did the dealer just backout on the trade in deal or was there ever an agreement before you went down. Is that program subject to dealer participation?
Too many unanswered questions to just start badmouthing Harley.
Last edited by carpetride; Dec 11, 2009 at 02:22 PM.
The deal is: If you purchased the Sportster during the program and decide to trade it for the next model year motorcycle the dealership should offer you MSRP (not including freight/set up/any extras or taxes)
Yes, the motorcycle must have been purchased and titled in the person's name purchasing the new motorcycle.
Yes, the motorcycle must have been purchased and titled in the person's name purchasing the new motorcycle.
Thread Starter
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Intermediate
Joined: Sep 2007
Posts: 49
Likes: 0
From: Portland, OR
Always wondered if this program worked as smooth as it sounds like it should. Some of the questions in my mind, were related to the way the Sportster was titled (owned) and the way you wanted the new bike titled? Example: Sportster in my name and wanting the new bike in wife or girlfriend's name does that nulify the deal?
If I'm not being too nosy, is that the type of complication you're having?
If I'm not being too nosy, is that the type of complication you're having?
Intermediate
Joined: Nov 2009
Posts: 34
Likes: 0
From: ks
There is 3 or 4 threads started with ALL the info by Tinsmith
You have to read this one then go to another thread , then go to another one and then remember what was on the ones you just read to figure out what was posted here!!!!!!
Nothing against ya there Tin and I wish you all the luck- but - just wish you would keep ONE thread going with ALL the info that we on the forum might be able to help a bro out!!!! 
JMO!!!
You have to read this one then go to another thread , then go to another one and then remember what was on the ones you just read to figure out what was posted here!!!!!!
Nothing against ya there Tin and I wish you all the luck- but - just wish you would keep ONE thread going with ALL the info that we on the forum might be able to help a bro out!!!! JMO!!!
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Thread Starter
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Intermediate
Joined: Sep 2007
Posts: 49
Likes: 0
From: Portland, OR
I'm thinking there's more to this story than is being told. Lots of folks have taken advantage of the program.
A MOCO rep wasn't standing next to you in the dealership were they? So what are they supposed to do? Did the dealer just backout on the trade in deal or was there ever an agreement before you went down. Is that program subject to dealer participation?
Too many unanswered questions to just start badmouthing Harley.
A MOCO rep wasn't standing next to you in the dealership were they? So what are they supposed to do? Did the dealer just backout on the trade in deal or was there ever an agreement before you went down. Is that program subject to dealer participation?
Too many unanswered questions to just start badmouthing Harley.
Is that program subject to dealer participation? Yes and they were signed up for the promo.
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Thread Starter
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Intermediate
Joined: Sep 2007
Posts: 49
Likes: 0
From: Portland, OR
AMC Harley
There is 3 or 4 threads started with ALL the info by Tinsmith
You have to read this one then go to another thread , then go to another one and then remember what was on the ones you just read to figure out what was posted here!!!!!! Nothing against ya there Tin and I wish you all the luck- but - just wish you would keep ONE thread going with ALL the info that we on the forum might be able to help a bro out!!!! JMO!!!
You have to read this one then go to another thread , then go to another one and then remember what was on the ones you just read to figure out what was posted here!!!!!!
Nothing against ya there Tin and I wish you all the luck- but - just wish you would keep ONE thread going with ALL the info that we on the forum might be able to help a bro out!!!! JMO!!!There are only 2 threads started by me, and I won't be starting anymore!
My whole idea was to maybe get someone at AMC to read one of these and see what this is getting them. I know they don't care, and I know that after she picks up her new windshield and warranty card we will never go back.
