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Old Jul 26, 2018 | 02:46 PM
  #1461  
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Originally Posted by Heatwave
I don't doubt the incidence of these issues is low but I suspect its higher than 1% on sumping and more than 1% on fluid transfer. I base that on just my gut so its not a very reliable estimate. And my gut gets the incidence of these issues from the number of new cases reported in HDForum and at my local dealer (modest size dealership). By my reckoning, there are about 1-2 new sumping cases reported each week in HDForum. Given that the number of HD M8 owners that are also members of HD forums is probably pretty low, my gut tells me the incidence is higher than most other MAJOR engine defects HD has experienced in the last several decades. I can't ever recall an new engine design defect that resulted in as many engine replacements under warranty in such a short period of time as we've read about on this forum. Even the lifter and cam tensioner issues of the TC didn't result in this incidence of engine failure.

I also suspect the incidence of failure will only increase as more miles are ridden on 2017 & 2018 M8 bikes. While I don't think it's likely to be double digits, I'm pretty confident that the incidence of sumping and or fluid transfer is in the solid single digits. And from my perspective that's a pretty crappy launch of a new product or new design. Too many shortcuts taken in development, too many budget cuts in design, too few hours/miles in testing, too many slashed budgets in production. HD will need to stick with the M8 engine design for a long time (with refinements) because its highly doubtful knowledgeable HD customers will EVER again trust the first few years launch of a new HD engine design in the future.
My local HD dealer says he sells about 1000 a year and has seen about 2 dozen with the problems - note, his "1000" wasn't specific as to which type/style of Harley, nor if it was "new only".
Taken at face values that gives a 2.4 % failure rate.

The thing is - it's not the numbers that matter... it's how you feel tossing down Ł24000 on a new bike and ending up with it sumping AND knowing that those tosspots don't have any fix for it.
 
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Old Jul 26, 2018 | 04:26 PM
  #1462  
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Originally Posted by OzHD
My local HD dealer says he sells about 1000 a year and has seen about 2 dozen with the problems - note, his "1000" wasn't specific as to which type/style of Harley, nor if it was "new only".
Taken at face values that gives a 2.4 % failure rate.

The thing is - it's not the numbers that matter... it's how you feel tossing down Ł24000 on a new bike and ending up with it sumping AND knowing that those tosspots don't have any fix for it.
Thanks. That's a good data point. My guess is that of the 1000 bikes less than 500 were M8s given the less expensive bikes without the m8 are probably sold in greater #s. That would make this dealer's % around 5%. That's a ridiculously high failure rate for a new motorcycle, particularly when you consider the failure is of the main component of the bike....the engine.
 
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Old Jul 26, 2018 | 05:29 PM
  #1463  
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Originally Posted by Heatwave
Thanks. That's a good data point. My guess is that of the 1000 bikes less than 500 were M8s given the less expensive bikes without the m8 are probably sold in greater #s. That would make this dealer's % around 5%. That's a ridiculously high failure rate for a new motorcycle, particularly when you consider the failure is of the main component of the bike....the engine.
If your guesstimation of 400,000 M8s sold is correct, a 5% failure rate represents 20,000 M8s. If 1% of those 20,000 are members of HDF, that's 200 members. HDF has over 340,000 members, active or not, that's a huge number.

While I agree that the number of failures reported here is unacceptable, I'm not seeing your "gut feeling" numbers.
 

Last edited by barneyboy; Jul 26, 2018 at 05:32 PM.
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Old Jul 26, 2018 | 05:59 PM
  #1464  
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Originally Posted by barneyboy
If your guesstimation of 400,000 M8s sold is correct, a 5% failure rate represents 20,000 M8s. If 1% of those 20,000 are members of HDF, that's 200 members. HDF has over 340,000 members, active or not, that's a huge number.

While I agree that the number of failures reported here is unacceptable, I'm not seeing your "gut feeling" numbers.
Fair assessment as I acknowledged its just a gut estimate. The only “facts” I have are the same ones available to everyone. Not so sure about your HDF membership #s as it relates to the M8 bikes. My guess is that M8s represent less than 1% of all the Harleys on the road. If 1% of the HDF members own an M8, thats about 3400 M8 HDF bike owners, which sounds about right to me.

if 5% of the HDF members that own an M8 have experienced sumping or fluid transfer, you get 170 members dealing wih these issues. Pretty darm close to your calculation of 200. I stand by my gut estimate but I’m certainly open to more facts either confirming or suggesting a different failure rate for the M8 bikes.
 
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Old Jul 26, 2018 | 06:19 PM
  #1465  
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Originally Posted by Heatwave


Fair assessment as I acknowledged its just a gut estimate. The only “facts” I have are the same ones available to everyone. Not so sure about your HDF membership #s as it relates to the M8 bikes. My guess is that M8s represent less than 1% of all the Harleys on the road. If 1% of the HDF members own an M8, thats about 3400 M8 HDF bike owners, which sounds about right to me.

if 5% of the HDF members that own an M8 have experienced sumping or fluid transfer, you get 170 members dealing wih these issues. Pretty darm close to your calculation of 200. I stand by my gut estimate but I’m certainly open to more facts either confirming or suggesting a different failure rate for the M8 bikes.
I can only vouch for my M8, 0% failure rate.
 
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Old Jul 26, 2018 | 06:24 PM
  #1466  
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Originally Posted by barneyboy
I can only vouch for my M8, 0% failure rate.
And I can vouch for my 2017 M8 that had 3 new engines installed in addition to the original factory engine, all under warranty. I hope you remain in the 0% failure category.
 
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Old Jul 26, 2018 | 06:59 PM
  #1467  
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Originally Posted by Heatwave
And I can vouch for my 2017 M8 that had 3 new engines installed in addition to the original factory engine, all under warranty. I hope you remain in the 0% failure category.
Been following your saga, unfortunate, to say the least. Best of luck with #4.
 

Last edited by barneyboy; Jul 26, 2018 at 07:09 PM.
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Old Jul 26, 2018 | 08:09 PM
  #1468  
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Originally Posted by barneyboy
Matt Laidlaw, from Laidlaw HD commented on John Maxwell's video. Laidlaw's is a high volume dealer serving the Los Angeles area. He stated that issues related to the video represent less than 1% of all M8's on the road. Biased, maybe, after all he makes his living selling HDs. Only the MOCO knows the true number, and I doubt that number will ever be made public.
Sorry if the below has already been posted but Matt Laidlaw mentions in the vid below he’s seen 3 or 4 bikes w/ these issues, in the video his employee burns down an M8 SG, never mentions “sumping” only that it was an oil pump issue but sumping is what it sounds like, new motor was needed.

“Andrews Milwaukee-Eight Street Glide: The Good, The Bad, The Ugly.”
30 min vid, can Skip to 15:00 min in:

For the parade lap guys that will surely come here & say that’s not what a HD is designed for, F that, it’s exactly how I’ve been riding all my HD’s for over 30 years. If the M8 is not designed for speeds over 100mph the MoCo should come out and say so,,,,,, so I don’t have to look forward to a repair in the 2019 bikes & will keep it moving as my 93 Softail, 04 CVO & 16 CVO SG all handle that kind of riding all day long.

I know there are some that think the internet is blowing these issues out of proportion but I’ve been buying new bikes & cars for a long time, often frequent forums but honestly can’t remember another model/engine where new engines are being blown like this so frequently or after 2 model years the manufacturer issued numerous revisions to a part they claim is causing engines to fail but STILL hasn’t developed a fix for such a major issue. I mean you find issues in some new motors but can’t recall anything even remotely similar to this situation with M8’s & sumping.

Think that is another reason sumping gets so much attention; it’s not fully understood why it happens, there’s nothing you can do to prevent it, can happen just cruising or while riding aggressive, can happen to any tourer, stock or modded & ends in catastrophic results without confidence from the consumer that the issue is taken care of even after repair,,,,well because there is no oem proven repair. And people are afraid to go aftermarket say for an S&S or Fueling pump for fear of losing a warranty & still blowing a motor.

The dealerships & their employees are going to down play the issues, the net will make it seem more prolific, the truth is probably somewhere in the middle but I dont buy that transfer & sumping issues only affect 1% of bikes either, between the 2 issues I would guess it’s closer to 10%, half of which probably aren’t even aware they have fluid transfer. But that other Harley mechanics opinion, implying it’s the customers fault because M8’s have different capacities & customers are overfilling their primary is unfortunately part of the S.O.P. blame game at many dealerships.

The forum mantra “that’s what warranties are for” is laughable, especially since there is no proof that the repairs on stumpers are even fixing the problem/s. You shouldn’t have to worry about constantly checking fluids w/ every fill up or blowing up new engines, warranties are for the unforeseen & unexpected, you buy new EXPECTING for the most part you might have some small issues here & there to repair under warranty not for the dealer & MoCo pretending to repair an ongoing catastrophic blown engine problem & drain the consumer of confidence in their expensive machines, to say nothing of the reduced resale values on these affected bikes, does the warranty cover that too?

There’s no way the MoCo wasn’t aware of these issues during testing, I bet there was just no way to delay launch. MoCo customers are extremely loyal & although sales are really soft, I can’t think of another reputable manufacturer where consumers are constantly burning down new engines & customers just say; “well that’s ok, as long as you’re nice to me & I have a warranty, this is just a minor problem/inconvenience w/ such a small # of bikes affected”,,,, loyal almost to a fault imo. Fix the fooking problem already or at least communicate w/ your loyal following/consumers about wtf is going on.
 

Last edited by STRADALE; Jul 26, 2018 at 08:27 PM.
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Old Jul 26, 2018 | 09:14 PM
  #1469  
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Originally Posted by STRADALE


Sorry if the below has already been posted but Matt Laidlaw mentions in the vid below he’s seen 3 or 4 bikes w/ these issues, in the video his employee burns down an M8 SG, never mentions “sumping” only that it was an oil pump issue but sumping is what it sounds like, new motor was needed.

“Andrews Milwaukee-Eight Street Glide: The Good, The Bad, The Ugly.”
30 min vid, can Skip to 15:00 min in:
https://youtu.be/b41JP-vfDYo

For the parade lap guys that will surely come here & say that’s not what a HD is designed for, F that, it’s exactly how I’ve been riding all my HD’s for over 30 years. If the M8 is not designed for speeds over 100mph the MoCo should come out and say so,,,,,, so I don’t have to look forward to a repair in the 2019 bikes & will keep it moving as my 93 Softail, 04 CVO & 16 CVO SG all handle that kind of riding all day long.

I know there are some that think the internet is blowing these issues out of proportion but I’ve been buying new bikes & cars for a long time, often frequent forums but honestly can’t remember another model/engine where new engines are being blown like this so frequently or after 2 model years the manufacturer issued numerous revisions to a part they claim is causing engines to fail but STILL hasn’t developed a fix for such a major issue. I mean you find issues in some new motors but can’t recall anything even remotely similar to this situation with M8’s & sumping.

Think that is another reason sumping gets so much attention; it’s not fully understood why it happens, there’s nothing you can do to prevent it, can happen just cruising or while riding aggressive, can happen to any tourer, stock or modded & ends in catastrophic results without confidence from the consumer that the issue is taken care of even after repair,,,,well because there is no oem proven repair. And people are afraid to go aftermarket say for an S&S or Fueling pump for fear of losing a warranty & still blowing a motor.

The dealerships & their employees are going to down play the issues, the net will make it seem more prolific, the truth is probably somewhere in the middle but I dont buy that transfer & sumping issues only affect 1% of bikes either, between the 2 issues I would guess it’s closer to 10%, half of which probably aren’t even aware they have fluid transfer. But that other Harley mechanics opinion, implying it’s the customers fault because M8’s have different capacities & customers are overfilling their primary is unfortunately part of the S.O.P. blame game at many dealerships.

The forum mantra “that’s what warranties are for” is laughable, especially since there is no proof that the repairs on stumpers are even fixing the problem/s. You shouldn’t have to worry about constantly checking fluids w/ every fill up or blowing up new engines, warranties are for the unforeseen & unexpected, you buy new EXPECTING for the most part you might have some small issues here & there to repair under warranty not for the dealer & MoCo pretending to repair an ongoing catastrophic blown engine problem & drain the consumer of confidence in their expensive machines, to say nothing of the reduced resale values on these affected bikes, does the warranty cover that too?

There’s no way the MoCo wasn’t aware of these issues during testing, I bet there was just no way to delay launch. MoCo customers are extremely loyal & although sales are really soft, I can’t think of another reputable manufacturer where consumers are constantly burning down new engines & customers just say; “well that’s ok, as long as you’re nice to me & I have a warranty, this is just a minor problem/inconvenience w/ such a small # of bikes affected”,,,, loyal almost to a fault imo. Fix the fooking problem already or at least communicate w/ your loyal following/consumers about wtf is going on.
Stage IV failure with a 1st gen oil pump? Did I just wake up from a two year nap?
 
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Old Jul 26, 2018 | 09:35 PM
  #1470  
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Originally Posted by barneyboy
Stage IV failure with a 1st gen oil pump? Did I just wake up from a two year nap?

Stage III but yeah imagine that, 2 years later & Harley is still deep asleep, knowing that thousands & thousands of bikes are prone to sumping but still hasn’t fixed the issue. I feel the same way though bored to sleep watching & waiting, 2 years & what 6 or 7 oil pump designs later & Harley is still just allowing customer bikes to implode without a recall, scary thing is it’s probably because they either dont have a fix, not confident enough to try or it’s just too costly for them vs. the alternative.

But 2 completely stock bikes this past week on this forum & another that sumped & that’s a pretty normal result, every few days you hear about another one. Guys coming onto the forum & saying should I be worried since my oil pump hasn’t been switched out & Harley won’t pay to make the change? Guys saying, ‘nah, no worries just enjoy your ride & if it blows up, have it fixed’ lol! I’m sorrry but that’s just insane.

That blown motor just happened to the customer in that video a week ago but old news yeah. Stage IV slumbers counting oil pump revisions instead of sheep aren’t that awful though, imagine the real nightmares to come from all customers staged or stock as their warranties expire & will need new engines but on their own dime,,,,but nothing to see here? Dunno, would keep me up at night on a long road trip, thats a Laidlaw Harley employee so why did he have a 1st gen oil pump? Same reason the vast majority of bikes built at that time do & he literally spent half his long trip in a rented Kia after his engine blew, talk about night terrors, LoL!


 

Last edited by STRADALE; Jul 26, 2018 at 10:06 PM.
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