I wanted to share an interesting experience that I had with Jafrum.com. On 13 MAY 2010, I ordered a textile jacket from Jafrum.com. After 10 days, I still had not received the order. I contacted Jafrum's customer support on 24 MAY 2010 inquiring as to the whereabouts of my order. I was told on 25 MAY 2010 that my order would be shipping out that day. I still have not received it a week later. I decided to email Jafrum's customer support again today. The customer support representative told that my order would be shipping out today, 2 JUNE 2010.

How the heck can that be possible, I asked myself? They told me it had shipped on the 25th. I decided to ask for a tracking number. See the email below for the full scoop. Jafrum flat out refused to help me track down my order and blatantly lied to me. I spent $134 on this damn jacket and neither of us has any idea where it is, it would seem.

I have placed several orders with Jafrum before and they all worked out pretty well. This is the last time I will ever buy anything from them.

-----Original Message-----
From: C257963 *****************
Sent: Wednesday, June 02, 2010 04:24 pm EDT (GMT-04:00)
Subject: DID NOT RECEIVE ITEMS


Nice attitude and curt response. This will be the last purchase I ever make through Jafrum. I will be sure to share this email with everyone on hdforum.com and the Harley Owner's Group. YOU ARE WELCOME.



Date: Wed, 2 Jun 2010 13:02:03 -0700
From: support@jafrum.com
To: *********@hotmail.com
Subject: Case #76604 Update

Thank you for contacting Jafrum Customer Support.

Your Customer Care Case # is 76604.


Thank you for your patience. There is no tracking number as it is not coming from our wear house. THANK YOU.


To reply to this message either click reply in your e-mail application or click here to access the Case through the online case form.



-----Original Message-----
From: C257963 *****************
Sent: Wednesday, June 02, 2010 03:24 pm EDT (GMT-04:00)
Subject: DID NOT RECEIVE ITEMS


I will be patient and ask a third time. Is there a tracking number?



Date: Wed, 2 Jun 2010 10:36:01 -0700
From: support@jafrum.com
To: *********@hotmail.com
Subject: Case #76604 Update

Thank you for contacting Jafrum Customer Support.

Your Customer Care Case # is 76604.


your order is coming from helmet house sir. Thank you.


To reply to this message either click reply in your e-mail application or click here to access the Case through the online case form.



-----Original Message-----
From: C257963 *****************
Sent: Wednesday, June 02, 2010 01:26 pm EDT (GMT-04:00)
Subject: DID NOT RECEIVE ITEMS


I did not order anything from Helmet House. I ordered a Fieldsheer Jacket and was advised by a customer service representative that the order had shipped out on 25 MAY 2010. How could it have shipped today if it shipped on the 25th? Is there a tracking number for this item?



Date: Wed, 2 Jun 2010 10:12:31 -0700
From: support@jafrum.com
To: *********@hotmail.com
Subject: Case #76604 Update

Thank you for contacting Jafrum Customer Support.

Your Customer Care Case # is 76604.


Your order got shipped yesterday directly from Helmet house. It is coming to you from the supplier. Thank you for your patience.


To reply to this message either click reply in your e-mail application or click here to access the Case through the online case form.



-----Original Message-----
From: C257963 *****************
Sent: Wednesday, June 02, 2010 12:46 pm EDT (GMT-04:00)
Subject: DID NOT RECEIVE ITEMS


Good afternoon,



I placed this order on 13 MAY 2010 and was advised that it had shipped on 25 MAY 2010. I still have not received it. Is there a tracking number? Please advise. Thanks.



Regards,

Chris



Date: Tue, 25 May 2010 08:17:24 -0700
From: support@jafrum.com
To: *********@hotmail.com
Subject: Case #76604 Update

Thank you for contacting Jafrum Customer Support.

Your Customer Care Case # is 76604.


You as well.


To reply to this message either click reply in your e-mail application or click here to access the Case through the online case form.



-----Original Message-----
From: C257963 *****************
Sent: Tuesday , May 25, 2010 11:03 am EDT (GMT-04:00)
Subject: DID NOT RECEIVE ITEMS


Then there is an issue with the website. Upon submitting the contact form on the website, the order number, reason for inquiry and email address are all required. If it was not forwarded to you, I would have that looked into. Thank you for your assistance with this matter. It is greatly appreciated. Have an enjoyable holiday weekend.



Date: Tue, 25 May 2010 07:22:37 -0700
From: support@jafrum.com
To: *********@hotmail.com
Subject: Case #76604 Update

Thank you for contacting Jafrum Customer Support.

Your Customer Care Case # is 76604.


The order number was not included in the first message. Thank you for including it now. Your order is shipping out today. Thank you so much.


To reply to this message either click reply in your e-mail application or click here to access the Case through the online case form.



-----Original Message-----
From: C257963 *****************
Sent: Tuesday , May 25, 2010 09:34 am EDT (GMT-04:00)
Subject: DID NOT RECEIVE ITEMS


It was included in the form that I originally submitted on the Jafrum website. 817-00164075-SO. Thank you.



Date: Tue, 25 May 2010 05:48:28 -0700
From: support@jafrum.com
To: *********@hotmail.com
Subject: Case #76604 Update

Thank you for contacting Jafrum Customer Support.

Your Customer Care Case # is 76604.


Please include your order number. Thank you.


To reply to this message either click reply in your e-mail application or click here to access the Case through the online case form.



-----Original Message-----
From: *****************
Sent: Monday , May 24, 2010 05:48 pm EDT (GMT-04:00)
Subject: DID NOT RECEIVE ITEMS

Thank you for contacting Jafrum International. We value your business and will do our best to respond to your email within 2 business days. We are open Monday - Friday (excluding holidays) from 9:00am - 5:00pm EST. Emails are answered in the order that they are received. Repeated
submissions of your inquiry will not result in a faster response. Thank you from Jafrum.

-----Original Message-----
From: *****************
Sent: Monday , May 24, 2010 05:48 pm EDT (GMT-04:00)
Subject: DID NOT RECEIVE ITEMS

I placed this order over 10 days ago and still have not received the items nor a tracking number despite the order having been fulfilled. Can someone kindly advise of the whereabouts of my merchandise? Thank you.

 

ha ha-

sorry, thats really bad service...

sounds like its coming from offshore- so they outsourced their customer service to india? !!

i had ordered from them in the past- i will take your experience and will support you. i wont order from them again either.

 

Easy fix. cancel the order, and buy from someone else.

 

Hm. I got a helmet from them once, all was fine. probably wont order from them again though. Thanks for sharing.

 

Has your CC been debited yet? If so call the card company and dispute the order stating the reason. If not cancel the order and call the CC company to let them know the circumstances so it doesn't get charged later.

 

I had something like that happen once. It was with American Classic motors. Some guy ended up calling me to tell me the item was on back order and he would cancel the order or i could wait it out. To bad all vendors couldn't be so up front about their screw ups.

 

ya that sux, i for one just added them to the do not buy list, i would dispute it with your card company, of call the police dept in there town and file a report for theft. that is what they did and it is a crime, further more if you paid by money order or with a check through the mail its federal.

 

Never dealt with them... only Motorcycle Superstore and LeatherUp.com... they've both been great.

 

i use paypal and i'd dispute the SOBs and get a refund immediately cuz you got a limited time to dispute.
I ordered a leather face rag from em n got one for a tiny skull with cheap velcro (they barely grip) attachments instead of a leather tie straps like i thought i was getting.
i haven't made a 2nd order and most likely never will.

 

They already charged my card weeks ago and I used a Visa debit, so I might as well have paid cash. Lesson learned there, though I have not had any issues with other reputable online retailers.