stealers are rude....
Elite HDF Member
Joined: Oct 2005
Posts: 3,872
Likes: 83
From: Canton, Michigan
RE: stealers are rude....
ORIGINAL: AceHog...There is nothing more rude than waiting on a phone call when someone is there in person.
Jeez....Are ALL those calls THAT urgent?
RE: stealers are rude....
I work at a Motorcycle Dealership (not Harley) and agree with the below statement. You have no idea how stressful it can be to be knee deep in customers with credit cards in their hand right in front of you and then have to take a phone call and have to look up part numbers and answer questions. I know it may not be right but you have to deal with the paying customers in front of you. I would have taken your name and number and told you I would get back to you ASAP or on Monday if necessary.
ORIGINAL: HogBack
Frustrating... but I think I understand where they are coming from.... I get frustrated when I am at the counter and they stop and take care of phone call inquiries.... which is worse??
Hogback
Frustrating... but I think I understand where they are coming from.... I get frustrated when I am at the counter and they stop and take care of phone call inquiries.... which is worse??
Hogback
Thread Starter
|
Cruiser
Joined: Apr 2007
Posts: 142
Likes: 0
From:
RE: stealers are rude....
After reading some of your responses I do agree that they were porbably busy beyond belief and I have worked behind a counter when their is a long line of people waiting...it is stressful and not alot of fun.....I am sure sometines they would like to pull the phone off the wall...All is well. Iwas just pissed for that moment and it has passed...several days laterI rode over andmade my order in person. Sometimes I find this forum is just a theraputic pressure release valve.
Thanks
Thanks
Seasoned HDF Member
Joined: Jun 2006
Posts: 28,559
Likes: 3,955
From: Vermont
RE: stealers are rude....
I work at a Harley Dealer part time and believe it or not, we have to take courses on-line through hd.net which is called Harley Davidson University. One of the courses instructs you that even though customers in the store are first priority, you still have to answer the phone and Harley Davidson suggests you politely ask them if you can call them right back and take a name and a number. You also are to acknowledge the other people in line and state that you will be right with them momentarily. Yes open houses are crazy and no one is perfect, but....
Road Captain
Joined: May 2006
Posts: 554
Likes: 0
From: Citizen of the Republic of Texas, now in GA
RE: stealers are rude....
Garcon, you're a heck of a guy. I kinda like people who get real po'd then later say,'What the heck." Hope you had a good ride and a helpful parts person when you did go over to the dealer.
Outstanding HDF Member
Joined: Mar 2007
Posts: 3,290
Likes: 1
From: Columbus, Ga
RE: stealers are rude....
Yeah, I get kind of ticked off when I take the time to ride to an establishment, and then have to wait while the guy behind the counter takes a call - and even goes to see if they have the part. Then he gets back to me and the dang phone rings again!
Maybe, the establishment ought to have an answering machine and have one person handle it.
I always thought it best to deal with the paying customer, first
Hack
Maybe, the establishment ought to have an answering machine and have one person handle it.
I always thought it best to deal with the paying customer, first
Hack
Thread
Thread Starter
Forum
Replies
Last Post
allengator
General Harley Davidson Chat
57
Sep 19, 2007 12:00 AM
