Fp3
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Tourer
Joined: Jan 2014
Posts: 353
Likes: 32
From: New Brunswick Canada
This depends on where you sent the email through. If it was through the application it will be much faster as it is ONLY FP3 questions. If it sent to was help or customer service at Vance & Hines, this can take more time for a response. All emails through the application go to me and I try to reply within 24 hours and try to also do so on the weekends if possible (even I need some time with family and ride my bikes!).
For best response send FP3 questions through the app.
For best response send FP3 questions through the app.
Just an update, sent an email to V&H and had a response within a day on what base map to use.
Actually sent it through the App sent a separate one through the support link on the website.
Got a response from both. the one from the App came faster though.
Advanced
Joined: Sep 2015
Posts: 82
Likes: 17
From: Annapolis, MD
I had the LCD on my '09 Road King. I was also getting pop, but it was on decel. I switched to the FP3 and the popping is all gone. Also, the throttle is way more responsive. I'm very happy with the change. I called V&H for some help picking the best map to start and they picked up within 10 minutes.
Tourer
Joined: Aug 2016
Posts: 291
Likes: 42
From: Boligee, AL
I have called, sent email through site and app and nothing. Even managed to get someone on the phone who told me they would give him the message and have him call me. Still nothing. Talking with a few buddies who have the FP3 they have experienced similar issues. Even the local Harley is now pushing other products due to issues. Ofcourse, I was told yesterday that they are probably done selling or installing any aftermarket anymore as the EPA has warned them they would be fined 30k+ if they are caught doing it.
Road Master
Joined: Jul 2015
Posts: 821
Likes: 54
From: Tomball, Tx.
I have called, sent email through site and app and nothing. Even managed to get someone on the phone who told me they would give him the message and have him call me. Still nothing. Talking with a few buddies who have the FP3 they have experienced similar issues. Even the local Harley is now pushing other products due to issues. Ofcourse, I was told yesterday that they are probably done selling or installing any aftermarket anymore as the EPA has warned them they would be fined 30k+ if they are caught doing it.
FP3 562-921-0071
Road Master
Joined: Jul 2015
Posts: 821
Likes: 54
From: Tomball, Tx.
This depends on where you sent the email through. If it was through the application it will be much faster as it is ONLY FP3 questions. If it sent to was help or customer service at Vance & Hines, this can take more time for a response. All emails through the application go to me and I try to reply within 24 hours and try to also do so on the weekends if possible (even I need some time with family and ride my bikes!).
For best response send FP3 questions through the app.
For best response send FP3 questions through the app.
V&H rep on the forum, responded to your thread. PM him......
https://www.hdforums.com/forum/membe...-vhcneely.html
Road Warrior
Joined: Aug 2014
Posts: 1,937
Likes: 320
From: Vancouver, WA
I used the app and got a response the next day. Chris is on it quickly and has always helped when I've had questions. I'd by another FP3 in a heartbeat if I needed to. Bike runs great and they're always enhancing it by adding new features.
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Cruiser
Joined: Oct 2014
Posts: 181
Likes: 24
From: Eau Claire, Wis
I had the LCD on my '09 Road King. I was also getting pop, but it was on decel. I switched to the FP3 and the popping is all gone. Also, the throttle is way more responsive. I'm very happy with the change. I called V&H for some help picking the best map to start and they picked up within 10 minutes.
Advanced
Joined: Sep 2015
Posts: 82
Likes: 17
From: Annapolis, MD
Thanks BeSharp, My FP3 should be here today or tomorrow ... Going to load canned map for road king, 103, big sucker and chrome pro pipe. Hoping it should be plug and play and ride without going through fine tuning part. I got email through using app and tried email off there website ... got response from both areas but the app was lot faster. Timm
