Front suspension clunk
Seasoned HDF Member
Joined: Sep 2008
Posts: 14,077
Likes: 11,100
From: San Diego, CA
The EPA consent decree specifically related to the MoCo offering tuning devices that made their motorcycles non-compliant with current emissions standards. And should have nothing to do with the OP's situation, since nothing related to a front end clunk could possibly affect emissions.
So if the dealer (or the MoCo) is using fallout from the consent decree as an excuse to not address this problem they are failing IMO.
(I know, I'm probably living in some fantasy world where I expect fairness to have more importance than $$$)
You missed my point.....
Since the whole Consent Decree fiasco, the MoCo has become more hands on with warranty claims, and far more picky about warranty authorizations, even those totally unrelated to the Consent Decree......
Again, the dealer doesn't make the final call, so if there is any question on any warranty claim, the dealers are willing to wait, and not stick their necks out until the MoCo makes the final decision.
In the past, given this exact situation... if the mechanic said "warranty repair", the service manager would usually say "warranty repair", and the MoCo would usually just process the warranty repair. The MoCo has learned that is costs them less to avoid any warranty repair if possible, and they are taking that lesson to the limits in many cases....
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Grand HDF Member
Joined: Aug 2017
Posts: 3,575
Likes: 887
From: Nowhere
I have to agree this is how it feels to me recently. This was my first brand new HD so I never had experience with warranty but I tried 2 times and both times they would initialy question why I was even there telling me it won't be honored. First time HD in Colorado did the right thing but this time this didn't work with this dealer. Lesson learned HD warranty is not worth **** to me at this point and I doubt I will ever buy brand new HD for this exact reason.
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Antonio Balls
Dyna Glide Models
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Sep 23, 2015 10:27 AM
