Service Quality Concerns - Input Requested
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Intermediate
Joined: Sep 2007
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Service Quality Concerns - Input Requested
I picked up my bike (2008 RKC w/ about 2k miles)from the dealer service dept. yesterday after having my handlebars changed under warranty (they were delivered scratched), and I have a couple of concerns that I’d like input on before I go speak with the service manager:
The throttle grip now rattles a little bit – if you grab it with two fingers up near the switch housing, it’s got about 1mm of lose play. It’s driving me nuts when I ride, especially at idle, because I feel it rattling in my hand.
For some reason the fuel gauge is now lose. When I got the bike home, I noticed that the gauge was no longer flush with the tank, but cocked up on one side. I was able to press it back in, but now it can be lifted out with two fingers where it had always felt solid before.
Am I being totally ****, or are these legit complaints?
Thanks - Steve
The throttle grip now rattles a little bit – if you grab it with two fingers up near the switch housing, it’s got about 1mm of lose play. It’s driving me nuts when I ride, especially at idle, because I feel it rattling in my hand.
For some reason the fuel gauge is now lose. When I got the bike home, I noticed that the gauge was no longer flush with the tank, but cocked up on one side. I was able to press it back in, but now it can be lifted out with two fingers where it had always felt solid before.
Am I being totally ****, or are these legit complaints?
Thanks - Steve
Road Captain
Joined: Jul 2007
Posts: 678
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From:
RE: Service Quality Concerns - Input Requested
Definitely BRING it back. I have always shmoozed the service dept. at my dealer.
They treat me real well. Sometimes I have a pizza delivered to `em or a six pack late on Friday.
It gets so that they like me to show up.
They treat me real well. Sometimes I have a pizza delivered to `em or a six pack late on Friday.
It gets so that they like me to show up.
Tourer
Joined: Sep 2005
Posts: 277
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From: Kelowna, BC
RE: Service Quality Concerns - Input Requested
You're not being ****. With the money you shelled out they should be at least treat you with some respect
and fix these items. If they are annoying now, in 6 months you will be crazy. It's a fact of life that
not every "vehicle" is perfect on arrival. Car dealerships expect you to come back with small issues.
Why shouldn't HD dealers be any different. They of course won't do anything with out you telling them
although it seems sad that obvious items are ignored!
Just my rant for the day.
and fix these items. If they are annoying now, in 6 months you will be crazy. It's a fact of life that
not every "vehicle" is perfect on arrival. Car dealerships expect you to come back with small issues.
Why shouldn't HD dealers be any different. They of course won't do anything with out you telling them
although it seems sad that obvious items are ignored!
Just my rant for the day.
Road Warrior
Joined: Feb 2005
Posts: 1,296
Likes: 1
From:
RE: Service Quality Concerns - Input Requested
ORIGINAL: SteveBB
The throttle grip now rattles a little bit – if you grab it with two fingers up near the switch housing, it’s got about 1mm of lose play. It’s driving me nuts when I ride, especially at idle, because I feel it rattling in my hand.
The throttle grip now rattles a little bit – if you grab it with two fingers up near the switch housing, it’s got about 1mm of lose play. It’s driving me nuts when I ride, especially at idle, because I feel it rattling in my hand.
For some reason the fuel gauge is now lose. When I got the bike home, I noticed that the gauge was no longer flush with the tank, but cocked up on one side. I was able to press it back in, but now it can be lifted out with two fingers where it had always felt solid before.
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