problems with new ultra
Outstanding HDF Member
Joined: Oct 2007
Posts: 2,398
Likes: 34
From: Newport news, Virginia
It was more of the inept service dept that was unable to fix the issue right the first......second......or even the third time. One problem took 8 trips to the shop to rectify. Their fix was to throw parts at it and hope it worked! The last one was a 2002 VW Passat W8....32 work orders........61 days out of service.........14 times in the shop......in a period of 12 months. VWoA bought the car back just after I filed my second complaint with the BBB. They (the BBB) was extremely effective and very helpful.
Last edited by DrPlastic; Jun 22, 2009 at 03:22 PM.
Advanced
Joined: Dec 2008
Posts: 81
Likes: 0
We purchased a 2009 Ultra Classic 3 weeks ago and have had a lot of problems with it. No one seems to want to take responsibility for a lemon!
The bike has been in the shop 9 of the 23 days we've owned it with electrical problems. It died on the way to the dealer and had to be towed. The dealer told us to drive it in. Guess we shouldn't have listened to them, but now we have a $229 tow bill and the dealer has our bike again. This is our first Harley experience an it isn't a good one. I guess we should have stuck with the
Gold Wing, it's a 1978 and has never given us a problem.
Is anyone else having electrical problems with a 2009 Ultra?
The bike has been in the shop 9 of the 23 days we've owned it with electrical problems. It died on the way to the dealer and had to be towed. The dealer told us to drive it in. Guess we shouldn't have listened to them, but now we have a $229 tow bill and the dealer has our bike again. This is our first Harley experience an it isn't a good one. I guess we should have stuck with the
Gold Wing, it's a 1978 and has never given us a problem.
Is anyone else having electrical problems with a 2009 Ultra?
Club Member
Joined: Oct 2006
Posts: 1,582
Likes: 72
From: North East
Quote:
Originally Posted by Super Mario
I'll give you ten grand for it!
You're funny!!!!
I'd be embarrased to offer someone $10,000 for a new 2009 FLHTCU. I'll raise that offer to $10,500 and throw in a new Harley T-Shirt.
Originally Posted by Super Mario
I'll give you ten grand for it!
You're funny!!!!
I'd be embarrased to offer someone $10,000 for a new 2009 FLHTCU. I'll raise that offer to $10,500 and throw in a new Harley T-Shirt.
Thread Starter
|
Intermediate
Joined: Jun 2009
Posts: 47
Likes: 0
$10,500 and a new 2009 Honda Gold Wing?
Road Warrior
Joined: Jan 2009
Posts: 1,433
Likes: 923
From: Northern MI
I broke down 2 days ago and immediately called the dealer to have it picked up (2008 under warranty) and I was quoted "Sorry, but warranty issues DON'T INCLUDE a tow or pick up". I limped it home (1.75 hours to go 4 miles). I called again, and was told "You should have bought towing coverage with your insurance.... We can pick up & drop it off for a $250.00 charge". So now I'm pissed. I empty out my enclosed trailer, 2 hours in 90 degree heat, load the bike alone, make the 40 mile trip to the dealer. It was a fuel filter housing break (recall issue). Fixed and back home in 5 hours (this was yesterday). Had to drive back this morning because I left something there. The entire day I sat there yesterday, waiting, and today I noticed the truck and trailer they use for this has not moved one inch. They just lost a customer.
Thread Starter
|
Intermediate
Joined: Jun 2009
Posts: 47
Likes: 0
I broke down 2 days ago and immediately called the dealer to have it picked up (2008 under warranty) and I was quoted "Sorry, but warranty issues DON'T INCLUDE a tow or pick up". I limped it home (1.75 hours to go 4 miles). I called again, and was told "You should have bought towing coverage with your insurance.... We can pick up & drop it off for a $250.00 charge". So now I'm pissed. I empty out my enclosed trailer, 2 hours in 90 degree heat, load the bike alone, make the 40 mile trip to the dealer. It was a fuel filter housing break (recall issue). Fixed and back home in 5 hours (this was yesterday). Had to drive back this morning because I left something there. The entire day I sat there yesterday, waiting, and today I noticed the truck and trailer they use for this has not moved one inch. They just lost a customer.
Tourer
Joined: Nov 2008
Posts: 311
Likes: 1
From: Bardstown, Kentucky
You can't let the service mgr. or anyone else in service brush you off.You have got to stand your ground,let them know you expect it to be fixed.If they can they will try and convince you thats normal.In your owners manual theres a no. to call Harley davidson customer service.Call, let them know whats going on.Most of the H.D. service dept. are good so are the techs.Good luck.
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Verdad Gallardo
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
10 Things Harley-Davidson Needs to Fix in 2026
Verdad Gallardo
Thread Starter
|
Intermediate
Joined: Jun 2009
Posts: 47
Likes: 0
You can't let the service mgr. or anyone else in service brush you off.You have got to stand your ground,let them know you expect it to be fixed.If they can they will try and convince you thats normal.In your owners manual theres a no. to call Harley davidson customer service.Call, let them know whats going on.Most of the H.D. service dept. are good so are the techs.Good luck.
We called HD customer service and things changed rather quickly. Since the bike has been fixed we have received many follow up phone calls from both dealers. Unfortunately, it took a phone call to customer service to get some satisfaction. We really are enjoying our new bike and hope the service will be better in the future.
Road Warrior
Joined: Nov 2005
Posts: 1,551
Likes: 2
From: Contributor to HDForums.com
It's good to know things seem to be on the mend. Like any new vehicle, we expect them to be flawless. They aren't and sometimes it takes patience to get things taken care of. My wife's Town and Country mini van was in the shop almost as much as it was out when she first bought it. But we stuck with it and things got fixed. Being diplomatic helps, but so does being firm when the issues call for it.
I commend you for not backing down. And for not letting some of the more "outspoken" folks here get to you.
Now, fasten your (figurative) seat belts, relax and enjoy the ride. Hats of to a job well done.
I commend you for not backing down. And for not letting some of the more "outspoken" folks here get to you.
Now, fasten your (figurative) seat belts, relax and enjoy the ride. Hats of to a job well done.