Westminster Harley-Davidson
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Road Captain
Joined: Nov 2007
Posts: 554
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From: SoCal
Westminster Harley-Davidson
I've been experiencing some front brake pulsation lately with about 13K miles on my bike. I had also replaced the original 407 tire at 8K due to severe cupping. The current tire looked fine so far. In any case I took my bike in to Westminster Harley-Davidson to see what could be done about the pulsation. Steve, the SM, said he doubted Harley would do anything under warranty based on the mileage but he'd give it a try. When I came back to pick the bike up Steve had replaced both brake rotors and the front tire all at no charge. He said he didn't know if he could get the front tire warrantied or not but it didn't feel right to him on the freeway so he replaced it.
I've experienced this type of service from Westminster before so it was no anomaly. They just "take care" of things. Which is how it should be.
On a side note, when I dropped it off I realized it was on reserve but had enough for a test ride. When I picked it up it had a full tank. Nobody said a word about it. How do you like that?
Marc
I've experienced this type of service from Westminster before so it was no anomaly. They just "take care" of things. Which is how it should be.
On a side note, when I dropped it off I realized it was on reserve but had enough for a test ride. When I picked it up it had a full tank. Nobody said a word about it. How do you like that?
Marc
Last edited by marcparnes; Oct 10, 2009 at 08:52 AM.
Road Warrior
Joined: Sep 2007
Posts: 1,271
Likes: 1
From: Northern MI
Thats great news...after hearing all the nightmare stories about dealers that don't give a sh$t about their customers...I'd let Steve know how much you appreciate being treated like a valued customer!!
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Road Captain
Joined: Feb 2009
Posts: 690
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From: Huntington Beach, SoCal
All is good with Westminster Harley. Buy all my goodies from them, there staff is excellent and Rick (owner) runs a GREAT dealership.
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