Long Ride Windshield
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Tourer
Joined: Jul 2008
Posts: 396
Likes: 0
Long Ride Windshield
Well I will prob get **** for putting this on the forums but this is BULLSHIT. I order a windshield from them and its defective.
" looks like a chemical stress fracture.
We can go ahead and replace that for you, I do ask however that you send it back so that my engineers can look at it and verify that it was not something else.
I will send a return ship label with the new windshield. "
Have not seen a new one OR got a response from my emails as to where is my new one. My next step will be a CC dispute since paypal says they wont dispute over quality.
POOR QUALITY AND SERVICE
BE AWARE WHEN U ORDER
Pirate
" looks like a chemical stress fracture.
We can go ahead and replace that for you, I do ask however that you send it back so that my engineers can look at it and verify that it was not something else.
I will send a return ship label with the new windshield. "
Have not seen a new one OR got a response from my emails as to where is my new one. My next step will be a CC dispute since paypal says they wont dispute over quality.
POOR QUALITY AND SERVICE
BE AWARE WHEN U ORDER
Pirate
Stellar HDF Member
Joined: Feb 2010
Posts: 3,121
Likes: 489
From: sunny florida
I feel your pain, not enough space to tell the horror stories I had with them, and when I posted like you I got totally blasted, Matt seems nice enough but his company is way out of control, he releases products before the bugs are worked out, then he deals with problems replacing defective products that never should have been released, don't know how he makes money this way, good luck
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Tourer
Joined: Jul 2008
Posts: 396
Likes: 0
Oh i am almost sure ill get blasted to BUT if there is a sponsor on the board , that they want us to buy from so they help support the forums WELL shouldn't they be decent ?I realize stuff happens and am usually understanding but at some point in time a seller need to make good on a defective product . I know some people got them and are happy BUT theres allot here that are selling them or just plain not happy with the performance of these. I was ok with mine just OK its not great and not bad . It really didn't deflect the wind any better than my flat windshield but one that is just cracking up for no reason ( no rocks or anything hit it) is really inexcusable
Pirate
Pirate
Tourer
Joined: Mar 2010
Posts: 255
Likes: 11
From: Southwest, MT
I feel your pain, not enough space to tell the horror stories I had with them, and when I posted like you I got totally blasted, Matt seems nice enough but his company is way out of control, he releases products before the bugs are worked out, then he deals with problems replacing defective products that never should have been released, don't know how he makes money this way, good luck
I order a 8" Ultra Curve and seem like a good product..A couple days later I saw he was offering $10.00 off any shield. I emailed twice and not one response..Suppose my next shield will be with someone else!
Tourer
Joined: Oct 2008
Posts: 376
Likes: 27
From: Weeki Wachee, Florida
Oh i am almost sure ill get blasted to BUT if there is a sponsor on the board , that they want us to buy from so they help support the forums WELL shouldn't they be decent ?I realize stuff happens and am usually understanding but at some point in time a seller need to make good on a defective product . I know some people got them and are happy BUT theres allot here that are selling them or just plain not happy with the performance of these. I was ok with mine just OK its not great and not bad . It really didn't deflect the wind any better than my flat windshield but one that is just cracking up for no reason ( no rocks or anything hit it) is really inexcusable
Pirate
Pirate
Outstanding HDF Member
Joined: Jul 2007
Posts: 3,341
Likes: 9
From: Woodinville, WA
Pick up the phone and call them. Then come back here and let us know what they say. Not all businesses respond as well as you might hope to e-mail alone. I've had no issues with LRS that weren't courteously and promptly resolved once I called them. As far as expecting any company to retroactively honor a $10 off deal - I think that's asking more than you should expect.
Tourer
Joined: Mar 2010
Posts: 255
Likes: 11
From: Southwest, MT
Pick up the phone and call them. Then come back here and let us know what they say. Not all businesses respond as well as you might hope to e-mail alone. I've had no issues with LRS that weren't courteously and promptly resolved once I called them. As far as expecting any company to retroactively honor a $10 off deal - I think that's asking more than you should expect.
Have a good day!
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Seasoned HDF Member
Joined: Oct 2007
Posts: 56,052
Likes: 88,104
From: Western South Dakota
I think that all of their products that I have are top notch, but then again I usually order during the off season.
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Thread Starter
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Tourer
Joined: Jul 2008
Posts: 396
Likes: 0
Pick up the phone and call them. Then come back here and let us know what they say. Not all businesses respond as well as you might hope to e-mail alone. I've had no issues with LRS that weren't courteously and promptly resolved once I called them. As far as expecting any company to retroactively honor a $10 off deal - I think that's asking more than you should expect.
Pirate
